ITSM Jobs in Manchester

IT Service Management (ITSM)
North West > Manchester

The table below provides summary statistics for permanent job vacancies advertised in Manchester requiring ITSM skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited ITSM over the 6 months leading up to 10 May 2025, comparing them to the same period in the previous two years.

6 months to
10 May 2025
Same period 2024 Same period 2023
Rank 114 147 181
Rank change year-on-year +33 +34 -7
Permanent jobs citing ITSM 48 76 64
As % of all permanent jobs advertised in Manchester 2.13% 1.47% 1.31%
As % of the Processes & Methodologies category 2.24% 1.70% 1.35%
Number of salaries quoted 34 61 52
10th Percentile £25,750 £26,125 £24,775
25th Percentile £27,313 £40,988 £34,219
Median annual salary (50th Percentile) £37,750 £62,500 £70,000
Median % change year-on-year -39.60% -10.71% +100.98%
75th Percentile £57,540 £68,750 £81,250
90th Percentile £67,500 £80,000 -
North West median annual salary £45,000 £41,774 £47,500
% change year-on-year +7.72% -12.05% +36.38%

All Process and Methodology Skills
Manchester

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Manchester.

Permanent vacancies with a requirement for process or methodology skills 2,147 4,475 4,724
As % of all permanent jobs advertised in Manchester 95.21% 86.37% 96.61%
Number of salaries quoted 1,308 3,415 2,525
10th Percentile £31,250 £30,000 £32,500
25th Percentile £40,500 £41,250 £44,000
Median annual salary (50th Percentile) £57,500 £54,500 £57,500
Median % change year-on-year +5.50% -5.22% +4.55%
75th Percentile £76,840 £68,857 £72,500
90th Percentile £92,150 £82,500 £83,750
North West median annual salary £50,055 £50,000 £55,000
% change year-on-year +0.11% -9.09% +4.76%

ITSM
Job Vacancy Trend in Manchester

Job postings citing ITSM as a proportion of all IT jobs advertised in Manchester.

Job vacancy trend for ITSM in Manchester

ITSM
Salary Trend in Manchester

3-month moving average salary quoted in jobs citing ITSM in Manchester.

Salary trend for ITSM in Manchester

ITSM
Salary Histogram in Manchester

Salary distribution for jobs citing ITSM in Manchester over the 6 months to 10 May 2025.

Salary histogram for ITSM in Manchester

ITSM
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Manchester region over the 6 months to 10 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Salford - 6 £31,500 - 4
Oldham - 4 £26,500 -
ITSM
North West

ITSM
Co-occurring Skills and Capabilities in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (4.17%) IIS
Applications
1 2 (4.17%) Microsoft Office
Cloud Services
1 17 (35.42%) Microsoft 365
2 6 (12.50%) Azure
3 4 (8.33%) AWS
3 4 (8.33%) Nutanix
4 3 (6.25%) OneDrive
5 1 (2.08%) Azure Monitor
5 1 (2.08%) Dynamics 365
5 1 (2.08%) Entra ID
5 1 (2.08%) Microsoft Copilot
5 1 (2.08%) Power Platform
5 1 (2.08%) SaaS
Communications & Networking
1 9 (18.75%) DNS
2 6 (12.50%) VPN
3 5 (10.42%) Firewall
4 4 (8.33%) Cisco IOS
4 4 (8.33%) HTTP
4 4 (8.33%) SSH
5 3 (6.25%) DHCP
5 3 (6.25%) Wi-Fi
6 2 (4.17%) DMZ
6 2 (4.17%) TCP/IP
7 1 (2.08%) Cisco Nexus
7 1 (2.08%) SD-WAN
7 1 (2.08%) WAN
7 1 (2.08%) Wireless
Database & Business Intelligence
1 3 (6.25%) SQL Server
Development Applications
1 11 (22.92%) JIRA
2 4 (8.33%) Git
General
1 23 (47.92%) Social Skills
2 10 (20.83%) Analytical Skills
3 4 (8.33%) Law
3 4 (8.33%) Public Sector
4 3 (6.25%) Finance
5 2 (4.17%) Legal
5 2 (4.17%) Local Government
5 2 (4.17%) Presentation Skills
Job Titles
1 17 (35.42%) Lead
2 15 (31.25%) IT Support
3 9 (18.75%) Support Team Leader
3 9 (18.75%) Team Leader
4 7 (14.58%) Architect
5 5 (10.42%) 1st Line Support
5 5 (10.42%) Analyst
6 4 (8.33%) Applications Support
6 4 (8.33%) Help Desk Support
6 4 (8.33%) Help Desk Support Technician
6 4 (8.33%) Help Desk Technician
6 4 (8.33%) Service Analyst
6 4 (8.33%) ServiceNow Architect
6 4 (8.33%) Support Technician
7 3 (6.25%) Application Support Team Leader
7 3 (6.25%) Service Transition Leader
7 3 (6.25%) Support Analyst
8 2 (4.17%) IT Manager
8 2 (4.17%) IT Services Manager
8 2 (4.17%) Service Manager
Libraries, Frameworks & Software Standards
1 4 (8.33%) LDAP
2 1 (2.08%) REST
2 1 (2.08%) SOAP
2 1 (2.08%) Web Services
Miscellaneous
1 4 (8.33%) Anti-Spyware
2 3 (6.25%) Client/Server
2 3 (6.25%) Data Protection Act
2 3 (6.25%) Management Information System
2 3 (6.25%) Onboarding
3 2 (4.17%) Legacy Systems
4 1 (2.08%) CMDB
4 1 (2.08%) Self-Motivation
Operating Systems
1 19 (39.58%) Windows
2 10 (20.83%) Windows Server
3 5 (10.42%) Windows 10
4 4 (8.33%) Android
4 4 (8.33%) Linux
5 3 (6.25%) Mac OS
Processes & Methodologies
1 30 (62.50%) ITIL
2 25 (52.08%) Service Management
3 18 (37.50%) Customer Service
4 14 (29.17%) Problem-Solving
5 11 (22.92%) Agile
6 10 (20.83%) Knowledge Management
7 9 (18.75%) Process Improvement
8 8 (16.67%) Problem Management
9 7 (14.58%) Cybersecurity
10 6 (12.50%) Identity Management
10 6 (12.50%) Information Security
10 6 (12.50%) Project Management
10 6 (12.50%) Resource Management
10 6 (12.50%) Service Delivery
10 6 (12.50%) Stakeholder Management
11 5 (10.42%) Decision-Making
11 5 (10.42%) Proactive Management
11 5 (10.42%) Service Design
12 4 (8.33%) Epics
12 4 (8.33%) Patch Management
Programming Languages
1 3 (6.25%) SQL
2 1 (2.08%) JavaScript
Qualifications
1 6 (12.50%) Degree
2 3 (6.25%) A+ Certification
2 3 (6.25%) Microsoft Certification
2 3 (6.25%) Network+ Certification
3 2 (4.17%) CISM
3 2 (4.17%) CISSP
3 2 (4.17%) CompTIA Security+
3 2 (4.17%) ITIL Certification
3 2 (4.17%) SC Cleared
3 2 (4.17%) Security Cleared
3 2 (4.17%) TOGAF Certification
4 1 (2.08%) CCNA
4 1 (2.08%) CCNP
4 1 (2.08%) Cisco Certification
4 1 (2.08%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 4 (8.33%) Accessibility
2 2 (4.17%) Cyber Essentials
2 2 (4.17%) ISO/IEC 27001
2 2 (4.17%) NCSC
2 2 (4.17%) NIST
2 2 (4.17%) PCI DSS
2 2 (4.17%) SLA
3 1 (2.08%) GRC
3 1 (2.08%) QA
System Software
1 11 (22.92%) Active Directory
2 5 (10.42%) VMware Infrastructure
3 1 (2.08%) Firmware
3 1 (2.08%) Hyper-V
3 1 (2.08%) vSphere
Systems Management
1 4 (8.33%) Ansible
1 4 (8.33%) Single Sign-On
2 3 (6.25%) Autotask
Vendors
1 21 (43.75%) Microsoft
1 21 (43.75%) ServiceNow
2 5 (10.42%) Cisco
2 5 (10.42%) Oracle
2 5 (10.42%) VMware
3 4 (8.33%) Okta
3 4 (8.33%) Perforce
4 2 (4.17%) Salesforce
4 2 (4.17%) SAP
5 1 (2.08%) Meraki