1 to 4 of 4 Knowledge Management Jobs in Manchester

our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of … your unique skills and experience. Your Role and Responsibilities • Monitoring and administering Oracle databases • Provide daily/weekly reporting on availability, capacity and demand management • Work on L2 and L3 incidents and report progress • Update systems with progress on incidents • Work with third parties to resolve incidents • Update config … management and knowledge management databases • Support path to live release management and deployment Required Technical and Professional Expertise • Creates and maintains Oracle databases and Oracle Enterprise Applications like, but not limited to, EBusiness, Peoplesoft, JDEdwards, Hyperion, OBIEE, Weblogic and Retek. • Performs the capacity planning required to more »

hardware and/or software problems. Log all support calls using the ITSM call logging tool. Document working procedures and store them within the knowledge management database. Establish and maintain effective relationships with the business users and group IT teams. Own customer issues and drive through to resolution. … Hat, CentOS, or Oracle Linux, releases 5 through 7. Experience with Bash scripting and associated tools such as sed, awk, sort, uniq. Good working knowledge of Microsoft Windows (v7&v8) & Office packages (2007, 2010, 2013, 365). Good network knowledge (WAN/LAN). Good understanding of PC more »

Bringing your leadership skills to the forefront of this Platform Operations Manager role , you will inspire your team to achieve their best. Your technical knowledge will be crucial in troubleshooting complex issues and providing guidance on best practices. You will also be responsible for developing and implementing strategies to … Minimise Escalations to Level 3 Support - Implement strategies and processes to minimise the number of issues escalated to Level 3 Support, including proactive troubleshooting, knowledge management initiatives, and collaboration with other teams. Reporting and Analysis - Conduct thorough root cause analysis on recurring issues to identify underlying problems and … to deliver outstanding customer service and technical support Team Building - Recruit, onboard, and train new team members to ensure they have the skills and knowledge required to excel in their roles. Process Improvement - Identify opportunities to streamline support processes, improve efficiency, and enhance the customer experience. Technical Expertise - Maintain more »

the best customer service and outcome is given? This could be you! Youll be great in this role if you have: Strong motor insurance knowledge Good attention to detail A drive for continuous improvement Heres a glimpse of what we can offer: Generous starting salary of … to any ad hoc projects or policy updates as required Our most valuable asset is you, youll be responsible for your personal development and knowledge management, updating 121/appraisal documentation within required timeframes Your experience: Providing coaching to employees Working in a quality assurance environment including risk … and controls principles, focusing on customer outcomes Problem solving and continuous improvement principles Data analysis and translation of management information to tangible actions Private motor vehicle insurance industry, ideally in both policy and claims environments Working in a financial services regulated environment Sound knowledge of insurance policy and more »