aligning team resources and processes to meet customer and business needs. A key part of the role is mentoring and coaching the team, ensuring performance is driven by clear KPIs and the effective use of tools like Planhat, Salesforce, Sisense, and Asana. Success in this role requires a strategic … approach to customer segmentation, proactive performancemonitoring, and continuous optimisation of the CS function to deliver value at every stage of the customer journey. About You You are a dynamic and experienced Customer Success leader with a strong track record of driving customer retention and expansion. You thrive … and mentoring individuals to deliver measurable impact. You combine a data-driven mindset with a customer-centric approach, using insights to refine processes, enhance performance, and shape strategic initiatives. You are confident in defining scalable programs that cater to different customer needs based on ARR, maturity, and journey stage. More ❯
paced and ambitious world of personal lines underwriting. This is an exciting opportunity to take a lead role in shaping our pricing strategies and performancemonitoring frameworks while contributing to the profitability and growth of our product portfolio. In this senior role, you will lead key aspects of … portfolio performance analysis and pricing interventions, using a blend of analytical expertise, commercial acumen, and cross-functional collaboration to influence key business decisions. You’ll support and mentor a small team of analysts, play a key role in driving innovation and pricing best practice, and act as a trusted … risk models that underpin our rates that need to operate effectively in the aggregator channels. Key Responsibilities Lead the design and evolution of our performancemonitoring frameworks across product lines Drive tactical pricing initiatives and optimise pricing opportunities through robust analytical insights Provide strategic oversight of pricing recommendations More ❯
managing applications using containerisation technologies (Docker, Kubernetes). Experience using and defining version control strategies for the team (e.g., Git). Understanding of system performancemonitoring, performance issue diagnosis, and implementing solutions. Experience using CI/CD pipelines and tools (Jenkins, Bitbucket Pipelines, GitHub Actions) Working knowledge … and eligible to obtain UK security clearance to Security Check (SC) if required. Experience with message queueing solutions (Kafka, SQS), Serverless technologies (Lambda), and monitoring and logging tools (Dynatrace, ELK stack, Splunk). Experience using logging to derive application insights. Consideration of non-functional requirements (security, accessibility and observability More ❯
opportunities to automate release processes to improve efficiency and reliability. Drive the adoption of DevOps principles, CI/CD pipelines, and release automation tools. PerformanceMonitoring & Reporting: Track key release metrics, including deployment success rates and incident resolution times. Provide regular reports on release performance to senior … and resolving issues. Experience in managing budgets and resources effectively. Knowledge of specific technology areas (e.g., eCommerce platforms, cloud technology, Retail systems, ERP systems, monitoring tools, etc.). Proven experience in implementing and automating release processes via ITSM toolsets (e.g., ServiceNow, BMC Remedy, Jira Service Management). Desired Qualifications More ❯
of all paid media initiatives. This crucial role involves managing a talented PPC team, overseeing significant client accounts, and fostering innovation to achieve outstanding performance and revenue growth. As the leader of the PPC department, you will work closely with senior management to align paid media strategies with overall … expanding the agency’s paid media capabilities. Main Roles and Responsibilities: Leadership & Team Development: Lead, mentor, and develop the PPC team, fostering their growth, performance, and professional advancement. Define the strategic vision for the team, setting clear goals and KPIs to drive success. Cultivate a collaborative, innovative, and high … of sophisticated paid media strategies across various platforms, including major search engines and social media. Drive overall campaign success, consistently meeting or exceeding key performance indicators such as click-through rate, cost-per-click, cost-per-acquisition, return on ad spend, and revenue targets. Identify opportunities for innovation and More ❯
of all paid media initiatives. This crucial role involves managing a talented PPC team, overseeing significant client accounts, and fostering innovation to achieve outstanding performance and revenue growth. As the leader of the PPC department, you will work closely with senior management to align paid media strategies with overall … expanding the agency’s paid media capabilities. Main Roles and Responsibilities: Leadership & Team Development: Lead, mentor, and develop the PPC team, fostering their growth, performance, and professional advancement. Define the strategic vision for the team, setting clear goals and KPIs to drive success. Cultivate a collaborative, innovative, and high … of sophisticated paid media strategies across various platforms, including major search engines and social media. Drive overall campaign success, consistently meeting or exceeding key performance indicators such as click-through rate, cost-per-click, cost-per-acquisition, return on ad spend, and revenue targets. Identify opportunities for innovation and More ❯
our rates that need to operate effectively in the aggregator channels. Key Responsibilities: Support the design, development and implementation of a robust and innovative performancemonitoring framework Contribute to the continuous pricing cycle including development and deployment of tactical pricing initiatives, price optimisation proposals and price change opportunity … impact analytics. Work closely with the Underwriting team on risk appetite, product development and innovation supporting progression by providing performance and market analytical insight. Work closely with the Technical Modelling team on peril risk cost models ensuring product performance dynamics are suitably captured and fed back in technical More ❯
Altrincham, England, United Kingdom Hybrid / WFH Options
Cathcart Technology
Building and managing serverless applications on AWS. Working with AWS services like Lambda, DynamoDB, and API Gateway. Front-end development with React and TypeScript. Performancemonitoring and optimization of cloud-based solutions. Why Join? They are a forward-thinking software company that blends cutting-edge technology with Agile More ❯
Altrincham, Cheshire, North West, United Kingdom Hybrid / WFH Options
Cathcart Technology
Building and managing serverless applications on AWS. Working with AWS services like Lambda, DynamoDB, and API Gateway. Front-end development with React and TypeScript. Performancemonitoring and optimization of cloud-based solutions. Why Join? They are a forward-thinking software company that blends cutting-edge technology with Agile More ❯
manchester, north west england, united kingdom Hybrid / WFH Options
Cathcart Technology
Building and managing serverless applications on AWS. Working with AWS services like Lambda, DynamoDB, and API Gateway. Front-end development with React and TypeScript. Performancemonitoring and optimization of cloud-based solutions. Why Join? They are a forward-thinking software company that blends cutting-edge technology with Agile More ❯
Manchester Area, United Kingdom Hybrid / WFH Options
55 Exec Search
Experience deploying AI solutions into production environments using AWS/GCP/Azure. Hands-on with MLOps, CI/CD for ML, and model performance monitoring. A background in behavioural biometrics, human-computer interaction, or large-scale sensor/time-series data is a strong plus. A passion for More ❯
Manchester Area, United Kingdom Hybrid / WFH Options
55 Exec Search
Experience deploying AI solutions into production environments using AWS/GCP/Azure. Hands-on with MLOps, CI/CD for ML, and model performance monitoring. A background in behavioural biometrics, human-computer interaction, or large-scale sensor/time-series data is a strong plus. A passion for More ❯
the following areas will be a plus: Working with AWS services like Lambda, DynamoDB, and API Gateway. Front-end development with React and TypeScript. Performancemonitoring and optimization of cloud-based solutions. Why Join? They are a forward-thinking software company that blends cutting-edge technology with Agile More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Sodexo Group
with key stakeholders, including senior leadership, business segment and functional leaders, and external partners. Communicate the value and impact of digital initiatives to stakeholders. PerformanceMonitoring : Establish and monitor key performance indicators (KPIs) to measure the success of digital initiatives. Use data-driven insights to make informed More ❯
party risk management, and regular stakeholder reporting. • Work closely with Legal and Procurement to further develop, maintain, and operationalize vendor assessment, onboarding, risk and performancemonitoring, policy compliance, and offboarding processes. • Assist in the drafting, evaluation, updating, and administration of policies, procedures, user guides, and manuals to ensure More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
ALDERLEY PARK RECRUITMENT LTD
expertise with cutting-edge technology to deliver custom-tailored solutions that drive real impact for their customers. They foster a creative, inclusive, and high-performance environment where individuals can thrive and make a tangible difference. The Team This is a fantastic opportunity to join a dynamic Sales team responsible … to address client challenges. Client Relationship Management: Build trusted relationships with key decision-makers, becoming a strategic partner and identifying long-term growth opportunities. PerformanceMonitoring & Reporting: Track sales pipeline, account performance, and client engagement, providing actionable insights to leadership. What Youll Need to Succeed Proven success More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
Charles Simon Associates Ltd
projects, migrations, upgrades, refreshes, architecture and other activities. Carry out regular Disaster Recovery (DR) testing on key systems Ensuring systems maintenance, support, installations, upgrades, performancemonitoring, capacity planning, compute and storage management is carried out with minimum disruption Maintaining documentation and diagrams to describe all systems, networks and More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
Charles Simon Associates Ltd
projects, migrations, upgrades, refreshes, architecture and other activities. Carry out regular Disaster Recovery (DR) testing on key systems Ensuring systems maintenance, support, installations, upgrades, performancemonitoring, capacity planning, compute and storage management is carried out with minimum disruption Maintaining documentation and diagrams to describe all systems, networks and More ❯
Manchester Area, United Kingdom Hybrid / WFH Options
bet365
simple solutions. Extremely methodical with a strong attention to detail. Ability to work to deadlines in a continually changing and reactive environment. Knowledge of performancemonitoring and query tuning. Strong communication skills. Experience working with large and complex datasets is desirable. Commercial experience working with BigQuery, Strategy (MicroStrategy More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Silverbear Ltd
The success of this directly impacts the CSM's Net Revenue Retention (NRR) goal, which is a culmination of reducing churn and successful upsell. PerformanceMonitoring, Analysis, and Reporting: Track and focus on key customer success metrics, including customer retention rate (CRR), NRR, customer satisfaction (CSAT), net promoter More ❯
Manchester, England, United Kingdom Hybrid / WFH Options
bet365
simple solutions. Extremely methodical with a strong attention to detail. Ability to work to deadlines in a continually changing and reactive environment. Knowledge of performancemonitoring and que... More ❯