Senior Customer Experience Manager
Manchester, Lancashire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Outbrain
Strategic Account Leadership : Serve as the primary point of contact for key agency and brand clients, ensuring their success and long-term retention through proactive relationship management. Revenue Growth & Expansion : Drive upsells, cross-sells, and renewals by identifying opportunities to expand clients' investment in our solutions, aligning our offerings … offerings. Mentorship & Team Development : Provide guidance and mentorship to junior team members, sharing best practices and contributing to the overall growth of the account management team. Measurement of Success : Client Retention & Satisfaction : Maintain and grow key accounts, ensuring high renewal rates and continued customer trust. Revenue & Business Growth : Drive … internal team development, fostering a culture of excellence and collaboration. What will you bring to the team? 3-6 years of experience in account management, customer success, or digital advertising, preferably within the adtech, programmatic, or media industry. Proven ability to own and grow SME-level client relationships, drive More ❯
Employment Type: Permanent
Salary: GBP Annual
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