12 of 12 Proactive Monitoring Jobs in Manchester

incident detection, notifications, triage, and resolution. Key Responsibilities: Pipeline Approach: Adopt a pipeline approach to enable observability of services deployed across multiple environments, balancing monitoring, logging, and tracing based on service classification. Intelligent Alerts: Design and build intelligent alerts using pipelines, onboarding automated runbooks triggered with clear audit/… logs in service management tools like Jira Service Management. Dashboards: Create and maintain dashboards for proactive monitoring of services to help teams resolve incidents quickly. Monitoring Capability: Continuously improve monitoring capabilities to identify key alerts and thresholds for early warnings before services fail. Automation: Enable intelligent … and commercial observability tools (e.g., Prometheus, Grafana, NewRelic). Expertise in cloud environments (e.g., AWS, Azure) and infrastructure as code (IaC) tools like Terraform. Monitoring and Observability: Experience in creating and maintaining dashboards for proactive monitoring of services. Ability to design and build intelligent alerts using pipelines More ❯

We are looking for a proactive and customer-focused Apprentice Unified Comms Engineer to strengthen our technical support department. In this role, you will be the first point of contact for internal and external users experiencing technical issues and will provide timely and effective resolutions. Role First point of … IT systems. Escalation: Escalate complex issues to higher level technical teams Troubleshooting: Utilise available tools and knowledge base to troubleshoot common technical issues. System monitoring: Assist with proactive monitoring of critical IT systems and escalate potential issues Training The company may offer a full-time position at More ❯

drive business value through enhanced productivity and collaboration by understanding colleague needs and wider collaboration technology landscape. Ensure product reliability, performance, and security through proactive monitoring and incident management, leveraging observability tooling to increase issue prevention and proactive support. Use data-led insights and continuous improvement to More ❯

and services provided by the organisation. The Support Engineer will also ensure that client solutions maintain operational continuity through fault analysis and by conducting proactive monitoring activities in line with organisational and contractual service level agreements. Main Duties & Responsibilities Work with the equipment, hardware and services supplied and … of outgoing calls to customers. 75% of incoming calls answered per month. Ensure call centre availability unless assigned a specific task. Taking ownership and monitoring escalations through to conclusion, whilst keeping the customer fully informed of the progress. Successful Candidates Will have previous experience in Tech support roles and More ❯

sport. Our new Senior IT Support Engineer will be responsible forensuring the reliable running of the IT systems throughout Destination Sport Group through both proactive and reactive action to Infrastructure, Security & Technical Project Delivery for both the internal IT team and wider Business Stakeholders. This is a varied & hands … to face Check and be ready for disaster recovery or business continuity plans to be brought into action Carry out critical checks that enable proactive action to prevent any significant failure To be successful within this role, our ideal candidate will: Demonstrate a passion and enthusiasm for IT and … internal & external to the business Be able to provide friendly customer serviceto internal & external stakeholders in an often high pressured & fast paced role Be proactive with the ability to multitask and prioritise - ensuring technical requests are see through to completion Be a diligent personality, with a high attention to More ❯

wellbeing. This is some of what you can expect to be doing: • Responding to incoming calls from customers, diagnosing faults and providing timely resolutions • Monitoring the network management system to detect and prevent potential issues • Escalating complex faults to the appropriate teams when necessary • Working within agreed SLAs to More ❯

Company: US3 Consulting About Company: US3 Consulting is a leading European IT recruitment agency dedicated to connecting top tech talent with innovative companies across the continent. With decades of experience and a fresh approach, we specialize in rapid, cost-effective More ❯

Company: US3 Consulting About Company: US3 Consulting is a leading European IT recruitment agency dedicated to connecting top tech talent with innovative companies across the continent. With decades of experience and a fresh approach, we specialize in rapid, cost-effective More ❯

KPIs and the effective use of tools like Planhat, Salesforce, Sisense, and Asana. Success in this role requires a strategic approach to customer segmentation, proactive performance monitoring, and continuous optimisation of the CS function to deliver value at every stage of the customer journey. About You You are … empowered to succeed while continuously evolving how Customer Success delivers value. Key Responsibilities TEAM Lead and manage the EMEA CSM team, setting high expectations, monitoring performance, and providing support and challenge as appropriate. Be the figurehead for best practice in Customer Success. Define and deliver the Customer Success Program … deliver a scalable model aligned with customer needs based on ARR, customer maturity, and their stage in the customer journey. Establish KPIs and performance monitoring frameworks that guide CSMs in executing the program effectively. Drive coaching and mentorship within the team to support individual and team development. Design and More ❯

standard operating procedures, network diagrams, and troubleshooting guides Generate and deliver internal and external training materials. Maintain and update internal systems, including ticketing and monitoring platforms Support adherence to industry regulatory standards and company policies Occasionally travel to customer sites or business points of presence within the UK Training … exciting world of technology and launch a rewarding career in networking. You’ll get hands-on experience in all areas of network engineering, from monitoring systems to configuring hardware and supporting customers. As part of your apprenticeship programme you will also have the opportunity to complete specially selected Be More ❯

Who we are looking for A Senior Messaging Engineer, who will actively manage, support and develop Unified Communication (UC) technologies across the Business. You will contribute to the engineering and architecture disciplines by utilising your knowledge to plan, build, deploy More ❯

Who we are looking for A Senior Messaging Engineer, who will actively manage, support and develop Unified Communication (UC) technologies across the Business. You will contribute to the engineering and architecture disciplines by utilising your knowledge to plan, build, deploy More ❯