4 of 4 Problem Management Jobs in Manchester

involved and help shape conversations around tech you’re interested in, share your knowledge and experience, and learn from colleagues working in very diverse problem spaces. AI You’ll be expected to responsibly adopt AI‐assisted engineering practices—such as GitHub Copilot, GitLab Duo, and similar tools—for code … root-cause analysis. Exposure to AIOps practices , leveraging automation and intelligence for proactive issue detection and incident reduction. Experience supporting production platforms , including incident management, problem management, and continuous improvement. Ability to mentor junior engineers , influence technical standards, and act as a technical point of escalation. What ...

global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders … Engineer role focused on secure web access and SASE engineering. The role is responsible for the end-to-end design, build, deployment, and lifecycle management of technologies that enable secure web access for both users and machine-based traffic. This includes SASE platforms, secure enterprise browser solutions, and controls ...

control, and meets SLAs. Lead and support the team, helping them grow, perform well, and stay focused on the customer. Keep our incident and problem management processes running smoothly and look for ways to improve them. Use ITIL best practices (ITIL 4 preferred) to make sure everything … communicator, able to explain technical issues clearly to both technical and non-technical audiences. Customer-focused, with a drive to deliver outstanding support. Strong problem-solving skills, with the ability to identify root causes and implement effective solutions. Exceptional written and verbal communication to keep both the team ...

guidance on breaking down technical issues into clear communications for non-technical parties. Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the long-standing reliability for our customer environments. Support our customers through planned release management processes by planning ...