4 of 4 Problem Management Jobs in Manchester

Problem Management Lead Manchester (Office-based, up to 2 days WFH) 35 hours per week + paid overtime Salary £40,000 to £47,000 + Benefits We are proud to be partnering with a well-established Regional Law Firm in Manchester to recruit an experienced Problem Management Lead. This is a key hire within their IT function, offering the opportunity to shape and drive a proactive Problem Management capability in a professional services environment where stability, performance and client service are critical. Reporting to the Technical Services Head, you will operate as a specialist ...

clear network security product vision aligned with Zero Trust principles, organizational governance frameworks, and regulatory compliance requirements. Deep understanding of security policy lifecycle management, identity and access management integration, micro-segmentation strategies, and continuous verification principles. Skilled in managing network security product backlog prioritized based on risk assessment … Proxy services, Network Access Control (NAC), Next[1]Generation Firewalls (NGFW), Intrusion Detection/Prevention Systems (IDS/IPS), and Security Information & Event Management (SIEM) integration, spanning physical, virtual, and cloud environments. Strong understanding of network security technology fundamentals including Zero Trust Architecture (ZTA) principles, Software[1]Defined Perimeter ...

data, feedback, and industry trends to streamline service delivery Lead major incident response and escalation, ensuring rapid resolution and clear communication across teams Conduct problem management and root cause analysis, implementing lasting solutions and reducing incidents Analyse ticket data to uncover opportunities for automation and process improvements Deliver … Serve as the escalation point for after-hours incidents to maintain continuity and satisfaction About you: Experience and Qualifications: Extensive experience in IT service management with a strong track record of delivering high-quality services, leading technical teams, and driving process improvements across NOC operations and customer success initiatives. ...

incidents. Oversee service quality across networking, security, cloud, infrastructure, and communications technologies. Ensure strong governance around monitoring, patching, licensing, change control, and documentation. Drive problem management and root cause analysis to improve service stability. Mentor and develop senior engineers, creating clear progression pathways. Collaborate with project and resource ...