16 of 16 Problem Management Jobs in the North West

We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant … incidents within the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident … create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to manage problem initiatives. Manage the More ❯

required for this role Saturday and Sunday with Wednesday Thursday off options for a different shift is possible after 90 Days. In this Role you will make sure event management is handled efficiently using alert systems like BigPanda, taking ownership of alerts and troubleshooting them with the aid of Runbooks and SOPs. Basic knowledge in Splunk and Datadog complements … their ability to analyze and monitor system performance, while understanding API concepts and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In the day-to-day operations, the individual demonstrates proficiency in ChatOps through … coordinating resources, and engaging with customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks and guiding users through the process of creating tickets and directing them to standard operating procedures (SOPs) or Runbooks to resolve More ❯

questions are routed to the correct teams for quick resolution. Prepare & present status reports, risk mitigation plans and timely updates to all relevant stakeholders. Understanding of Service First, Incident Management, Problem Management, Change Record management Must have good communication skills and stakeholder management skills. Skills and Qualifications: Strong technical expertise in Tally development: Experience with More ❯

questions are routed to the correct teams for quick resolution. Prepare & present status reports, risk mitigation plans and timely updates to all relevant stakeholders. Understanding of Service First, Incident Management, Problem Management, Change Record management Must have good communication skills and stakeholder management skills. Skills and Qualifications: Strong understanding of the Banking & Financial Services domain More ❯

role involves hands-on work, following best practices, and contributing to the delivery of high-quality solutions that align with organisational goals. The Application Specialist is responsible for application management, troubleshooting, and providing support to ensure smooth operations. The role also involves collaborating with team members, learning new technologies, and contributing to continuous improvement initiatives to support growth and … rich data to feed campaign execution and measurement First Party Data Activation - leveraging our data asset to improve the customer experience and drive customer engagement Oversight of digital data management and tagging across diverse platforms Orchestration of services Integration and orchestration of services across AWS , Google Cloud , Celebrus and OneTrust Key Responsibilities Application Support and Maintenance Provide daily support … training (where applicable). System Optimisation and Enhancements Identify optimisation opportunities and collaborate on config changes, updates, patches, and upgrades. Ensure thorough testing and documentation of changes. Incident and Problem Management Resolve incidents within SLAs, conduct root cause analysis, and implement long-term fixes. Maintain accurate records of incidents and resolutions. Compliance and Security Ensure applications meet organisational More ❯

work as part of a team providing a range of capabilities and may operate across one or more contexts including the following: Hosting environments and landing zone management. Security, management, governance and automation of DfE's centrally managed hosting environments and cloud landing zones. Includes design, build, operate and maintain core cloud computing IT infrastructure services, ensuring that they … that they continue to meet requirements. Managed infrastructure service. Build, operate & maintain cloud and on-premises infrastructure resources for business applications. Updates and patching, back-up & restore, security vulnerability management, capacity management, service optimisation, incident resolution, request fulfilment, service controls, and asset management. Service improvement. Develop new, and enhance existing IT infrastructure products, services or processes to simplify … infrastructure, enhance security, improve reliability & performance, avoid costs, scale & expand, prevent legacy, meet new requirements, or address emergent problem statements. This post is in Advanced Analytics Division : This team utilise artificial intelligence, data exploitation and data science to drive efficiencies and add further data intelligence into the department's decision making. This role is embedded within a data science More ❯

impact client satisfaction and the overall efficiency of our operations. What You'll Do: Client Advocacy: Champion our clients' needs, providing top-tier support and fostering positive relationships. Collaborative Problem Solving: Work closely with cross-functional teams to diagnose and resolve technical challenges efficiently. Operational Excellence: Contribute to service management reporting, incident and problem management, and … System Maintenance & Security: Ensure system compliance, manage data migrations, and maintain a secure operating environment. Automation & Optimization: Identify and implement opportunities to automate processes and enhance client engagement. Incident Management: Effectively track and manage incidents using ticketing systems (e.g., Jira), ensuring timely resolution. Your Skills and Attributes: Client-Centric Communication: Exceptional verbal and written communication skills with the ability … database querying (SQL Server, Oracle), and scripting languages (Bash, Python). Cloud Expertise: Experience working in an AWS environment. Operational Acumen: Familiarity with virtualization, network protocols, and troubleshooting. Time Management & Prioritization: Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Team Collaboration: Proven ability to build rapport with clients and collaborate effectively with internal teams. More ❯

Umbrella Engagement - 6 Months Initial - Must have Outstanding Communication Skills and hold an ITIL Accreditation within either Problem or Major Incident Management Looking for someone with either and indepth knowledge of Problem Management or someone with an indepth knowledge of Major Incident Management. The successful candidates must be used to working within a Team of Service … Management Consultants in a fast paced Medium/Large Sized Organisation with multiple business units. 6 Months. 2 days on site in the North. Potential for a long term role. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of More ❯

risk Ensure that the incidents and problems are owned from notification to closure Maintain regular contact with technical and non-technical users during the lifetime of an incident or problem Undertake small scale development tasks, primarily creating checks and automation and data reconstructions Participate in or run relevant meetings, e.g. including team ceremonies, root cause analysis, long running problem handover, etc. Ensure that the Incident and Problem Management process is followed Establishing, sharing and follow operational procedures and controls Participate in an overnight on-call rota when major issues occur Participate in formal skills assessments at regular intervals to gauge your current level of knowledge and what you need to learn next Complete specific training material … Understanding of messaging protocols, IBM MQ and SFTP Ability to work under pressure and always remain professional Ability to communicate well, both in writing and face-to-face Strong problem-solving and analytical skills Insight is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity More ❯

business at a range of high level governance, project and other boards. Act as an empowered deputy for the CSTS Deputy Director. You may be expected to undertake task management or line management responsibilities and will provide peer reviews and coaching and mentoring as appropriate. Lead and work collaboratively with project managers and programme leads to provide subject … Lead on the delivery of cyber services from our service catalogue, while supporting our Secure By Design security lifecycle. Act as initial escalation point to deal with incidents and problem management ensuring problems get resolved and issues are addressed at the right level. Collaborate with Enterprise Security Risk & Resilience team to manage and handle Cyber Security risks arising … business and non-technical audiences at all levels, presenting with excellent written and verbal skills. Knowledge of leading standards such as NIST and topics such as Security Controls, Risk Management, Cloud technologies and Zero Trust Architecture. Desirable Criteria Ideally, you will also have experience of: Leading multi-disciplinary security teams and building strong relationships across team/business area More ❯

environment, the successful candidate will lead Critical & Major Incidents from detection to resolution. You will also be expected to provide info for post incident reviews. Also, you will coordinate Problem Investigations & track delivery of Problem resolution to reduce likelihood of repeat Incidents. Please note, engagement is via umbrella company only; all tax and NI will be deducted at … Incident Management. Technical knowledge of IT infrastructure, app support and network ops. Ability to coordinate cross-functional technical teams and third-party suppliers (including during high-pressure situations). Problem Management, including root cause analysis, and developing resolution plans. Ability to manage stakeholder expectations under time-sensitive and high-stakes conditions. Demonstrated leadership skills through high-pressure situations. … Strong analytical skills to assess business impact and identify the root cause of incidents. Knowledge of best practice frameworks for Incident Management including ITIL. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success More ❯

Infrastructure - Expert: Lead design, implementation, and support of infrastructure solutions (Cloudera Data Platform on AWS). Coding and Scripting - Working: Read and interact with code, perform baseline repair activities. Problem Management - Practitioner: Investigate and resolve issues, coordinate preventive actions. Testing - Expert: Manage testing activities, assess risks, and manage customer relations. Behaviours Assessment during the selection process will focus More ❯

Leader plays a critical role in ensuring operational alignment across support levels, escalating issues effectively, and supporting the wider goals of IT Operations and business continuity. Team Leadership & Line Management Directly manage a team of 1st Line (Service Desk) and 2nd Line Support Agents. Provide day-to-day leadership, coaching, and support to ensure the team meets defined individual … performance reviews, development planning, and support career progression within the team. Promote a collaborative and accountable team culture that focuses on delivering excellent user support. Operational Oversight Oversee ticket management for both Service Desk and 2nd Line functions, ensuring SLA compliance and quality standards are met. Ensure timely and effective resolution of incidents, problems, and service requests, across all … support tiers. Act as an escalation point for complex technical issues or service challenges. KPI & SLA Management Monitor, report on, and drive performance against defined KPIs for both 1st Line and 2nd Line teams. Analyse support trends and team metrics to proactively identify improvement areas and remove service bottlenecks. Ensure resource allocation supports peak demand periods and business-critical More ❯

and components meet and continue to meet all their agreed performance targets and service levels. • Investigate all breaches of service level objectives, initiating remedial activities where possible. • Use application management software and tools to investigate issues, collect performance statistics and create reports. • Continuously suggest and contribute to the team's monitoring strategy to ensure IT teams are equipped with … essential platform metrics, data, and alerts, enabling proactive identification and reduction of faults, bugs, and incidents. • Identify and analyse trends and recurring incidents to support efficient Problem Management. • Participate in daily stand-up meetings with development teams to stay aligned on priorities and progress. • Collaborate with internal business and product teams to ensure real-time prioritisation of active bugs … and the relevant query language. • Previous experience and/or understanding of cloud-based infrastructure (ideally AWS). • Operated in/understanding of an ITIL environment, where Incident/Problem Mgmt, Change Control, etc are implemented. • ITIL working knowledge or qualification • Previous experience in a busy, fast-paced IT environment, working to agreed SLAs and other KPIs beneficial. • Operated More ❯

manage release/configuration deployments. Automate release and configuration processes using tools such as GIT/STASH, NOLIO, Jenkins, and Groovy. Provide Level 3 production support, including incident and problem management. Collaborate with cross-functional teams to ensure system stability and performance. Essential Skills & Experience Must-have: Strong hands-on experience with Broadcom SiteMinder on Linux. Solid understanding of … Monitoring tools: CA APM, Wily, AppDynamics, Splunk Automation tools: CHEF (including wrapper cookbooks), Inspec Containerisation: Docker, OpenShift (CI/CD pipelines, secrets/configs) Familiarity with Identity and Access Management tools: IBM Security/Tivoli Access Manager & Directory Server RSA Access Manager & Entitlement Server Active Directory & Kerberos Authentication Experience with SAML, OAuth, and OpenID Connect protocols. Strong knowledge of More ❯

manage release/configuration deployments. Automate release and configuration processes using tools such as GIT/STASH, NOLIO, Jenkins, and Groovy. Provide Level 3 production support, including incident and problem management. Collaborate with cross-functional teams to ensure system stability and performance. Essential Skills & Experience Must-have: Strong hands-on experience with Broadcom SiteMinder on Linux. Solid understanding of … Monitoring tools: CA APM, Wily, AppDynamics, Splunk Automation tools: CHEF (including wrapper cookbooks), Inspec Containerisation: Docker, OpenShift (CI/CD pipelines, secrets/configs) Familiarity with Identity and Access Management tools: IBM Security/Tivoli Access Manager & Directory Server RSA Access Manager & Entitlement Server Active Directory & Kerberos Authentication Experience with SAML, OAuth, and OpenID Connect protocols. Strong knowledge of More ❯