Director of Client Services
- Hiring Organisation
- Jobleads-UK
- Location
- Manchester, England, United Kingdom
mapping, ensuring every interaction is seamless and contributes positively to the customer’s overall experience. Work closely with cross‐functional teams (Sales, Marketing, Product) to integrate customer feedback into ongoing service improvements and product development. Establish and manage customer satisfaction KPIs (e.g., NPS, CSAT) to track … Enable a strategy that focuses on proactive engagement and data‐driven decisions to remove ad‐hoc customisations and drive high‐value service and product offerings. Cross‐Functional Collaboration Partner with senior leadership, particularly in Sales, Marketing and Product, to ensure alignment between customer expectations and service ...