8 of 8 Programme Management Jobs in Manchester

Strategic Leadership Develop and own the end-to-end contact centre transformation strategy. Champion a customer-first culture, aligning transformation efforts with customer insights. Programme Delivery Lead the planning and implementation of transformation programmes across technology, people, and processes. Collaborate with stakeholders to define clear problem statements and solutions. … strategy to engage and inform stakeholders throughout the transformation. Financial & Commercial Management Develop business cases and oversee budgets related to the transformation programme, ensuring value for public money. What We Are Looking For: Essential Experience: Proven track record in leading large-scale contact centre or customer service ...

public sector customers. Monitor performance across all areas to identify and drive opportunities for continuous service improvement. Maintain timely and accurate documentation, including Programme/Project Plans, Action/Issue & Risk Logs, ensuring the prompt resolution of performance-related issues. Skills we are looking for: Ability to lead … strong focus on team delivery and achieving collective goals. Willingness to maintain active engagement and visibility across all office locations. Recognised Project/Programme Management or Contract Management qualifications are preferable. For the top end of the salary available, you'll be a highly experienced ...

Start date: 1 March 2026 Salary: $68,697-$75,692 base salary, plus benefits About the role: The Product Manager: ParentApp will translate complex programme, user, and research requirements into clear technical and functional specifications for ParentApp deployments. You will support the senior product manager, engineering team, country scaling … excited about improving digital support for parents around the world. Responsibilities: Requirements & Specification Development Gather, analyse, and document business, functional, and technical requirements Translate programme needs, user insights, and research evidence into clear product specifications Develop user stories, acceptance criteria, and workflow diagrams for new features Data & Insight Analysis ...

analyse customer satisfaction metrics, including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and identify areas for improvement Oversee customer support, service management, and escalations, taking a lead role … effective delivery of our fibre products into business customers Lead customer-side project management, including offnet connections and multi-site or large programme management delivery Manage the technical support and service desk platform to ensure delivery goals are met and surpassed Work with field delivery ...

analyse customer satisfaction metrics, including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and identify areas for improvement Oversee customer support, service management, and escalations, taking a lead role … effective delivery of our fibre products into business customers Lead customer-side project management, including offnet connections and multi-site or large programme management delivery Manage the technical support and service desk platform to ensure delivery goals are met and surpassed Work with field delivery ...

analyse customer satisfaction metrics, including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and identify areas for improvement Oversee customer support, service management, and escalations, taking a lead role … effective delivery of our fibre products into business customers Lead customer-side project management, including offnet connections and multi-site or large programme management delivery Manage the technical support and service desk platform to ensure delivery goals are met and surpassed Work with field delivery ...

months Start: Immediately We're hiring a Head of Project Management to lead a high-profile global Digital Demand Transformation programme — including major initiatives such as Project Tadka and a large-scale Publicis transition. In this role, you'll own the full transformation roadmap, build … capabilities across media, content, commerce, data, and consumer care. What You'll Do Lead delivery across Tadka, Publicis, and all connected transformation workstreams Establish programme governance, tracking KPIs, risks, and benefits Embed new digital ways of working across markets and functions Partner with Finance, Digital Tech, Marketing, Sales ...

dress rehearsals to identify gaps and mitigate risks. Facilitate and chair cutover-related governance forums, decision points, and status updates. Align with broader program management, PMO, and technical leads to ensure integrated delivery. Identify and manage risks, issues, and interdependencies related to migration and cutover. Drive stakeholder engagement … data migration tools and techniques. Desirable: Experience with SAP Activate methodology or equivalent delivery frameworks. Background in Public Sector preferred. Familiarity with change management and business readiness activities during ERP go-live. Cutover Manager, Project Manager, SAP ERP Transformation, Data migration, Integration, Cutover workstream, Success Factors, S/ ...