5 of 5 Remote/Hybrid SLA Jobs in Manchester

with at least one year of hands-on IT support experience within a professional services setting. You will be confident working in a structured, SLA-driven environment and comfortable balancing competing priorities. Key attributes and experience include: Strong customer service skills across phone, face-to-face and digital channels ...

broad technology estate Taking a hands-on approach to troubleshooting hardware, applications and system issues Managing escalated Problems and Known Errors within agreed SLA and KPI timeframes Designing and implementing automation measures where appropriate Supporting and mentoring other IT team members Supporting core technologies including Windows, Azure Virtual Desktop ...

across Windows, Office 365, Azure, networks, and cloud platforms Assist with project work such as migrations, deployments, and upgrades Maintain detailed documentation and ensure SLA targets are met Deliver excellent service with a proactive and consultative approach Requirements: Previous MSP experience is essential, with strong problem-solving skills ...

SOAR playbooks • Ensure structured service handover into SOC operations with clear documentation • Act as escalation point for complex engineering issues in live environments • Maintain SLA adherence and platform health • Improve detection logic, automation and enrichment capability • Drive engineering standards, reporting clarity and workload discipline • Coach and develop junior engineers • Maintain ...

Job title: Contracts Administrator Location: Manchester - hybrid Contract Length: 6 months Randstad Sourceright is proud to support a global leader in Digital Services to recruit a Contracts Administrator. Job Role The Co-ordination team is ...