2 of 2 Remote SLA Jobs in Manchester

incident responses. Support the ICT security incident response process and maintain the ICT Risk Register. Manage security dashboards (SIEM, FortiMail, FortiConsole, SOPHOS, Windows Defender). Oversee job assignments and SLA performance across teams. Support projects aligned with the Cyber Assessment Framework (CAF). Assist in updating and maintaining IT security policies and procedures. Support strategic projects. Desirable skills: Strong interpersonal More ❯

augmented function. · Architect scalable support systems that reduce manual intervention and improve resolution speed. · Embed automation and predictive analytics into support workflows to eliminate recurring issues. · Deliver performance to SLA and quality standards · Build and mature operational frameworks, playbooks and escalation pathways · Partner with Technology to identify and fix systemic root causes Customer Advocacy & Insights · Act as a champion of More ❯