3 of 3 Remote/Hybrid SLA Jobs in Manchester

internal teams. Strong analytical, troubleshooting, and problem-solving abilities. Self-motivated with the ability to work independently and manage competing priorities. Experience working within SLA driven support environments. Strong organizational skills and attention to detail. Demonstrated ability to learn new technologies, systems, and processes quickly. Collaborative team player with ...

Monitor and manage infrastructure alerts across cloud and on-premise environments Investigate, troubleshoot, and resolve infrastructure incidents Manage ticket lifecycles through ITSM processes and SLA targets Perform daily backup validation and support remediation activities Support monthly patching activities across Windows, Linux, Azure, and VMware estates Assist with Azure and VMware ...

India. What will you be doing? Service Management & Operations: Own the IT service across incident, request, problem, and change management, including SLA definition. Coordinate major incident responses, use telemetry data to eliminate recurring root causes, maintain an accurate view of software entitlements/spend, and hold third-party vendors ...