14 of 14 Remote/Hybrid Service Delivery Jobs in Manchester

Service Delivery Analyst Locations available: Peterborough, Manchester, Stoke-On-Trent, Chesterfield (flexible hybrid working). We have offices based in the above locations, however, we are open to largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust … governance and control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills, and the ability to minimize service impact through effective management of Major Incidents, Change ...

Service Introduction Lead Location: Manchester or Leeds (Hybrid) About the Opportunity A major enterprise SaaS platform business is entering a significant period of growth and platform evolution across Europe. With multiple engineering squads delivering new capabilities, the organisation is investing heavily in how new products and services move from … development into stable, scalable live environments. As Service Introduction Lead , you will play a pivotal role at the intersection of product, engineering and operations , ensuring that every new platform capability is introduced into live environments in a controlled, resilient and supportable way. This is a high-visibility role working ...

clear, actionable insights to inform DG-level decision-making, risk appetite setting, and departmental prioritisation. Articulate business impacts: how risks could affect operations, resilience, service delivery, customer experience, staff safety or data protection. Support senior leaders (e.g., Director General for Finance) by outlining options, consequences and recommended mitigations. … gather evidence, test assumptions and validate analysis. Ensure alignment across functions and build consensus around risk understanding, mitigations and priorities. Team Leadership and Delivery Management Lead, mentor and quality-assure the work of a small team of colleagues. Task and oversee scenario-level analysis (e.g., physical estate failure scenarios ...

market-leading integrated payments platform. As we continue to scale, were looking for an Director of Operations to help unify and strengthen operational delivery across our Sports & Leisure SaaS portfolio . This is a senior operational role focused on building a scalable operating model across four software businesses , aligning … commercial performance. What youll do Develop and implement a scalable operating model across multiple SaaS businesses Provide operational leadership across Customer Success, Support and service delivery functions Establish clear governance, ownership and escalation frameworks Improve customer satisfaction, retention and lifetime value Oversee customer issue management and resolution processes ...

Audio Visual Field Service Engineer - providing service to client sites in the Manchester, Sheffield, and Nottingham regions My client is a leading Audio-Visual integrator with a long history of innovation and excellence. Their team is composed of passionate, highly intelligent, and energetic individuals who are eager … excitement and want to be part of something unique, we invite you to read on. Main Purpose of Position To provide proactive and reactive service and maintenance of audio-visual equipment on customer premises across the Midlands, North & West and potentially throughout Europe, and offshore. You will be responsible ...

looking for people with proven experience in content and a working knowledge of designing content to GDS guidelines and following the GOV.uk service standard. We'd ideally like to speak to people who have worked in organisations that follow these guidelines and potentially those with experience in a health … driven team delivering critical digital services that support health research across the UK. This is a key role in shaping the future of digital service delivery at the HRA and in helping researchers to do their work more effectively in the UK. Main duties ...

incremental opportunities by identifying cross – sell and upsell prospects to generate additional gross margin. Compiling customer quotations and processing orders. Work closely with the service delivery team to ensure both continuous service improvement and the evolution of services Support the account team in understanding the wider customer … requirements, objectives and business drivers. Providing a highly professional service to customers at all times. Ensure the in-house CRM system (Salesforce) is maintained and kept up to date. Maintain a good knowledge of the portfolio, this includes participating in sales enablement training and engaging with vendors on Opportunities ...

senior member of the team, you will lead a group of P2P Analysts and Administrators, supporting their development while driving high standards of service delivery to both internal stakeholders and external suppliers. This position is well suited to someone who enjoys leadership responsibility, thrives in a high-volume … transactional environment, and is motivated by improving processes and strengthening financial controls. Key Responsibilities for the Role: Lead the day-to-day delivery of the Procure to Pay function, ensuring supplier payments are accurate and processed on time across multiple entities Oversee supplier statement reconciliations, investigating and resolving discrepancies ...

supporting critical government operations. The organisation oversees a wide range of public-facing and internal functions, working across multiple departments to ensure effective service delivery, policy implementation, and operational support. Your new role Design, develop, and maintain SailPoint connectors, workflows, rules, and APIs for automated provisioning ...

storage, and data protection Oversee platform performance, ensuring high availability, resilience, and scalability across all environments Own infrastructure services end-to-end, managing SLAs, service health, and continuous improvement initiatives Lead platform engineering teams, setting direction, priorities, and fostering a high-performance culture Collaborate with architecture and security teams … align platforms with technical standards and best practice Support complex client solutions with technical input and infrastructure expertise Work closely with internal stakeholders including service delivery, cyber security, and commercial teams Manage key vendor relationships and assess new technologies to enhance platform capability Drive optimisation across capacity, performance ...

Full-cycle ownership – from prospecting to closing, then account management (upsell/cross-sell) Gravitas is proud to partner with a UK-based software service delivery company that’s expanding its commercial team. This company works with Enterprise clients and fast-scaling SMEs, building long-term strategic partnerships … agile delivery. They’re looking for driven, passionate, and innovative Senior Account Executive to join a non-traditional sales environment where professionalism and service-based selling take precedence over brash tactics or the “gift of the gab.” 🔹 Ideal Candidate Profile Experience : 3+ years in high AOV B2B sales (Software ...

someone who enjoys getting under the skin of how HR actually operates - and not just configuring systems, but genuinely improving processes, employee experience, and service delivery - this is one worth a look. We're working with a growing consultancy that's investing heavily in its HR Transformation capability … identifying opportunities to improve, and designing future-state services that are more streamlined, automated, and employee-centric. From there, you'll work closely with delivery teams to turn that vision into something tangible. This isn't a heads-down configuration role. It's about shaping, influencing, and delivering meaningful ...

discussions, balancing quality with pragmatism, and ensuring our platform remains secure, scalable, resilient and cost-efficient as we grow. Reporting to the Chief Product & Service Delivery Officer, youll partner closely with Product, Psychometric Innovation, Professional Services and Support to represent the engineering point of view in all strategy … motivated to coach and develop engineers through regular 1:1s and collaboration Think about platform reliability, security, and cost efficiency as much as feature delivery Like solving complex problems collaboratively and pragmatically If most of that resonates (even if your path has been unconventional) wed love to hear from ...

leveraging air and road support when appropriate. Maintain strong relationships with clients to secure repeat business. Collaborate with the wider team to ensure seamless service delivery. Requirements: Minimum 5 years experience in sea/ocean logistics (import, export, or both). Proven track record of winning new business ...