1 to 25 of 32 Remote Service Delivery Jobs in Manchester

for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service Delivery Manager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services, and … with product owners, developers, architects, and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so you … success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with More ❯

for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service Delivery Manager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services, and … with product owners, developers, architects, and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so you … success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with More ❯

Backup) Operations Engineer Connect to your opportunity The GTI Senior IT Continuity (Backup) Operations Engineer role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectations of the business within an agile framework. Advanced knowledge of core specialized and technical competencies is required, along with a very solid understanding of … develop plan and execute IT Continuity Services across multiple Data Centers and geographic regions. The role requires advanced skills that enable the individual to deliver a high level of service whilst meeting the expectations of the business. It also requires a solid understanding of an enterprise IT infrastructure operational environment along with industry trends & best practices. You should have … and replication every day, and fix any issue that arises to ensure backup and replication SLAs are met Configure backups and perform restore as and when needed. Monitor the Service Now. Participate in planned maintenance activities Participate in a 24x7x365 on-call rotation Respond to and manage service issues and problems Responsible for awareness and compliance to policy More ❯

discovery, and innovation. Our IT Services team plays a crucial role in enabling this mission, supporting the technologies that underpin teaching, research, and everyday University life. We're reimagining service delivery for a digital-first future and we're looking for someone who can help us shape that journey. The Opportunity We're looking for a Service Delivery Manager who thrives on collaboration, communication, and building strong, trusted relationships. In this role, you'll work at the heart of the University's IT Services, ensuring our IT services are not only reliable and effective but also responsive to the evolving needs of our students, staff, and researchers. You will be a key figure in overseeing … with stakeholders across academic faculties, professional services, suppliers, and technical teams to foster open dialogue, manage expectations, and advocate for the value and impact of IT services. Whether facilitating service reviews, managing major incidents, leading continuous improvement initiatives or mentoring team members, your ability to lead with empathy, clarity, and purpose will be central to your success. What You More ❯

your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. …/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures … for specific customer services. Monitoring and awareness of the overall performance of secure networks customer services Building service reports, delivering on them and chairing service delivery meetings, following up if service delivery is not meeting expectations. Ensure incident and problem management is carried out and that key specialist resource is brought in as and when More ❯

Role Title: Service Delivery Manager Duration: 6 Months Location: Manchester (Hybrid) Rate: £410 Per Day - Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role purpose …/summary Programme Manager Delivery and management of multiple programmes and serves as a mediator between their resources and executives. Typically, in charge of planning, implementing, and executing specific company goals or policies and involve monitoring associated budgets, allocating project resources and motivating and managing the programmes team members. Other duties include issuing progress reports and ensuring deadlines are … responsible for the end to end management of the project therefore need to have significant experience in planning, finance forecasting, risk management and progress reporting. Lead end-to-end delivery of projects, ensuring scope, timelines, and budgets are met. Collaborate with cross-functional teams including development, QA, design, and business stakeholders. Define project scope, goals, and deliverables that support More ❯

Role Title: Service Delivery Manager Duration: 6 Months Location: Manchester (Hybrid) Rate: £410 Per Day - Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role purpose …/summary Programme Manager Delivery and management of multiple programmes and serves as a mediator between their resources and executives. Typically, in charge of planning, implementing, and executing specific company goals or policies and involve monitoring associated budgets, allocating project resources and motivating and managing the programmes team members. Other duties include issuing progress reports and ensuring deadlines are … responsible for the end to end management of the project therefore need to have significant experience in planning, finance forecasting, risk management and progress reporting. Lead end-to-end delivery of projects, ensuring scope, timelines, and budgets are met. Collaborate with cross-functional teams including development, QA, design, and business stakeholders. Define project scope, goals, and deliverables that support More ❯

largest property holder in Government, with more than £2.1 billion in property assets and over 55% of the Government's office estate. They are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, aiming to halve carbon emissions from Government offices and achieve greater value for … Taxpayers. Job Description The Government Property Agency is seeking a friendly, flexible, and inspiring Business Systems Manager to lead the development and delivery of innovative enterprise systems that support their organisation's success. Working with leading-edge technology such as Microsoft Copilot, you will be tasked with transforming the tools and systems available to the GPA's workforce. As … part of the leadership team, you'll shape the future of the GPA's digital portfolio, overseeing strategy, architecture, systems delivery, and operational excellence. The successful candidate will drive digital innovation and automation, ensuring seamless integration of leading-edge platforms and operational efficiency. This role sits at the intersection of Smart Buildings, BIM/CAD, IoT-driven Digital Twin More ❯

IT Service Manager – 12-Month FTC £45,000 - £55,000 Location: Greater Manchester (Hybrid working available) We’re looking for an experienced IT Service Manager to lead the delivery and support of IT services within professional services for a public sector client of ours in Manchester. This is a pivotal role, ensuring IT services effectively support key … academic and administrative functions. You’ll be responsible for: Overseeing day-to-day service management and continuous improvement Supporting incident, problem, and project delivery activities Engaging with stakeholders to deliver tailored, high-quality IT solutions Managing budgets, vendor relationships, and compliance standards Promoting service excellence and team development What you’ll bring: Strong leadership in IT service delivery, ideally in a higher education or large public sector environment ITIL Foundation certification (higher-level ITIL qualifications desirable) Proven ability to manage complex services and influence a wide range of stakeholders A collaborative, adaptable, and customer-focused mindset We are committed to equality, diversity and inclusion, and actively encourage applicants from all backgrounds. Join us in shaping More ❯

As we continue to grow, we're looking for a Head of Operations/Delivery to drive operational excellence, ensure efficient project delivery, and optimise our service offering. This is a pivotal new role within the business, shaping how we deliver value to our clients and supporting the agency's continued success. As Head of Operations, you … will be responsible for work delivery, productivity, efficiency, and client retention across the agency. You will own the company schedule, manage capacity across teams, and ensure that client monthly strategic workflows and projects are delivered on time, within scope, and to the highest standard. You will work closely with department heads to identify areas for operational improvement and develop … strategies to enhance service quality. Acting as a central figure in the business, the Head of Operations/Delivery will serve as the main link between the CCO and the rest of the business, ensuring we improve retention while maintaining levels of profitability. Ultimately, the role will ensure smooth client output process execution from business development all the More ❯

Own responsibility for the overall GovPass service operation, provide leadership and strategy across the programme and own technical oversight of IT services. Your keen eye for detail and ability to plan, prioritise and execute onboarding of new sites will be paramount to the success of the role. Client Details The Government Property Agency is the largest property holder in … Government, with more than £2.1 billion in property assets and over 55% of the Government's office estate. They are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, aiming to halve carbon emissions from Government offices and achieve greater value for Taxpayers. Contributing to leading … flexibility through innovative technology. GovPass is actively improving access for civil servants across UK's most iconic buildings and departments, with clear ambition and investment to expand. The Senior Delivery Manager (Operations) is a vital leadership role within the GovPass programme itself. The successful applicant will be responsible for the overall Service Operation, providing leadership and strategy across More ❯

Capital Projectsteam provides market leading commercial and financial advice to the Public and Private Sector. Operating across the Infrastructure, Energy and Public Services sectors - we advise Government on the delivery of key policy initiatives, Technology Transformation and Major Programmes. Our Shared Services proposition within the Infrastructure and Capital Projects team provides specialist finance, service design, BPO, commercial structuring … and contract negotiation advice to private and public sector clients. The Shared Service proposition offers a unique role supporting the growth of I&CP's flourishing shared service proposition whilst working alongside our wider Deloitte service lines to bring together a comprehensive suite of technical and operational expertise to drive progress in our clients transformation programmes. This … objectives, goals and develop a strategy and plan for setting up or transforming their business services operations, with a focus on commercial, contracting and operational models. This includes evaluating service delivery, sourcing and operating model design options, conducting delivery model assessments, developing value/business cases including benefits plans, and assessing readiness for implementation (clients in and More ❯

VPNS, Hospital WAN, LAN, and Wi-Fi. You would also be expected to help deliver network solutions that can meet the demands of the business through IT projects and service improvement. Supporting the Senior Technical Architects focussing on network strategy and helping our non-senior network engineers to grow and ensure an effective team. Also, dealing with and resolving … all incidents, requests, change, and problem records logged via the service desk management solution, including email to ensure that resolutions are maintained within SLA. Delivery of service improvement activities and business IT projects on time is critical to supporting the business through evolving change. Assist in prioritising project delivery without compromising BAU activity, both personally and … across the team. Regular capacity reviews and proactive maintenance to ensure high levels of service availability are a key responsibility. Identification and recording of business and technical risk and maintaining hardware & software asset inventory via the CMDB. Key Responsibilities: To understand the impact that a change will have on existing resource utilisation. Responsibly providing cover to the Senior Technical More ❯

people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services. We're using fresh ideas and … their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As a Senior IT Service Manager working on Health and Disability, you'll play a pivotal role in shaping the end-to-end delivery, support, and user experience of key digital products and … supplier and provider relationships in DWP and across government, this is a unique opportunity to be at the heart of meaningful change. You'll lead the resolution of complex service issues, build strong relationships with commercial suppliers, and ensure our services meet both user needs and business priorities. Your expertise will guide decisions on product design, service delivery More ❯

Job Specification: Service Delivery Manager/Account Manager (Tech Consultancy) Location: Manchester (Hybrid) Type: Full-time, Permanent Salary: Up to £50k + Bonus About Us We are a fast-growing technology consultancy partnering with some of the most innovative organisations across SaaS, cloud, cybersecurity, and enterprise software sectors. Our focus is on delivering best-in-class solutions, helping … our clients scale, optimise, and transform their operations. As part of our next phase of growth, we are looking for a talented Service Delivery Manager/Account Manager to strengthen client relationships, oversee project delivery excellence, and drive long-term customer success. The Opportunity In this dual Service Delivery and Account Management role, you will … Act as the key interface between our clients and internal delivery teams. •Own the successful delivery of technology projects and ongoing services. •Drive customer satisfaction, retention, and account growth. •Ensure the quality of service meets or exceeds client expectations. •Identify and help close opportunities for upsell, cross-sell, and value expansion. You’ll work closely with technical More ❯

Job Specification: Service Delivery Manager/Account Manager (Tech Consultancy) Location: Manchester (Hybrid) Type: Full-time, Permanent Salary: Up to £50k + Bonus 🚀 About Us We are a fast-growing technology consultancy partnering with some of the most innovative organisations across SaaS, cloud, cybersecurity, and enterprise software sectors. Our focus is on delivering best-in-class solutions, helping … our clients scale, optimise, and transform their operations. As part of our next phase of growth, we are looking for a talented Service Delivery Manager/Account Manager to strengthen client relationships, oversee project delivery excellence, and drive long-term customer success. The Opportunity In this dual Service Delivery and Account Management role, you will … Act as the key interface between our clients and internal delivery teams. •Own the successful delivery of technology projects and ongoing services. •Drive customer satisfaction, retention, and account growth. •Ensure the quality of service meets or exceeds client expectations. •Identify and help close opportunities for upsell, cross-sell, and value expansion. You’ll work closely with technical More ❯

IT, you will be responsible for delivering secure, high-performing IT services that align with the organisation's strategic goals. You'll oversee all aspects of IT operations, project delivery, supplier relationships, and risk management, working collaboratively with key stakeholders across the business. You'll play a critical role in driving continuous improvement, enhancing systems integration, and ensuring operational … resilience through robust cybersecurity and governance practices. The Company The Head of IT will join an established and growing organisation known for its commitment to innovation and service excellence, and will contribute to a supportive team environment, which rewards hard work and innovative thinking. This role is based in Leeds, with hybrid working options available. What's Required? The … ideal candidate for the Head of IT role will have: Significant experience in a strategic IT leadership role Proven success managing end-to-end IT portfolios, including infrastructure, applications, service delivery, data systems, and digital initiatives A strong understanding of cybersecurity, compliance, and risk management Excellent stakeholder management and communication skills Relevant certifications in IT and project management More ❯

Data Analysis a minimum of 1 year. A relevant qualification in Data Analysis, ideally at degree level. As a Data Analyst Trainer you will work with Curriculum, IQA and Service Delivery Teams. You will adapt different ways of working and be able to establish individual learning needs and introduce new ways of working. For further information on this More ❯

Data Analysis a minimum of 1 year. A relevant qualification in Data Analysis, ideally at degree level. As a Data Analyst Trainer you will work with Curriculum, IQA and Service Delivery Teams. You will adapt different ways of working and be able to establish individual learning needs and introduce new ways of working. For further information on this More ❯

Data Analysis a minimum of 1 year. A relevant qualification in Data Analysis, ideally at degree level. As a Data Analyst Trainer you will work with Curriculum, IQA and Service Delivery Teams. You will adapt different ways of working and be able to establish individual learning needs and introduce new ways of working. For further information on this More ❯

doing with leading. You'll be stepping into your first formal management position, with the chance to shape a small, skilled team while continuing to contribute directly to the delivery of projects, services, and automation. Overview: Lead and support three teams (IT, Software Development, InfoSec) Continue to work hands-on, especially in areas like automation, systems improvement, and service delivery Improve internal IT services and drive efficiency through technology Identify opportunities to automate manual business processes and help the business do more with less Develop your leadership skills on the job, growing into full management responsibilities over time We're looking for someone who: Has a strong background in IT delivery (e.g. systems, dev, automation, support … up Qualifications, Skills & Experience Proven experience in a senior IT or technical role (e.g. infrastructure, dev, automation) Strong technical capability with hands-on experience in systems support or solution delivery Experience working with internal IT systems, development projects, or business automation Familiarity with cloud platforms (e.g. Azure, AWS) and modern IT practices Excellent interpersonal and communication skills, with the More ❯

electronic files, medical data, emails and more for organizations around the world. Visit for more information. Primary purpose of the role: OnBase Developer - DevOps role Reports to the IT Service delivery manager This role provides post-sale support services to customers to coordinate and execute product/services implementation projects including installation, troubleshooting, problem resolution, and maintenance of More ❯

electronic files, medical data, emails and more for organizations around the world. Visit for more information. Primary purpose of the role: OnBase Developer - DevOps role Reports to the IT Service delivery manager This role provides post-sale support services to customers to coordinate and execute product/services implementation projects including installation, troubleshooting, problem resolution, and maintenance of More ❯

electronic files, medical data, emails and more for organizations around the world. Visit for more information. Primary purpose of the role: OnBase Developer - DevOps role Reports to the IT Service delivery manager This role provides post-sale support services to customers to coordinate and execute product/services implementation projects including installation, troubleshooting, problem resolution, and maintenance of More ❯

settings at Mastercall, working alongside clinical, operational, and digital leaders to embed innovation that has a lasting, real-world impact. The role offers both programme influence and hands-on delivery, making it ideal for an experienced programme leader who is passionate about AI, developing talent, transformation, and healthcare excellence. Key Responsibilities Programme Management Lead the full lifecycle of our … AI Programme, including planning, design, prototyping, integration, and optimisation phases. Develop and manage detailed programme plans, timelines, milestones, and reporting documentation. Coordinate delivery across clinical, operational, and technology teams. Stakeholder Engagement Act as the primary interface between the transformation programme and internal/external stakeholders. Facilitate workshops, briefings, and working groups to support inclusive delivery and adoption. Promote … to data handling and AI usage. PMO Development Contribute to the structure, processes, and governance model of the Project Management Office. Support implementation of standardised templates, reporting frameworks, and delivery practices. Assist in tracking project performance and assurance across the portfolio. Mentoring & Team Development Provide management and day-to-day support to Junior Project Managers. Develop onboarding, guidance materials More ❯