1 to 25 of 50 Remote/Hybrid Service Delivery Jobs in Manchester

Senior Service Delivery Manager - £650 per day - Inside IR35 - Hybrid working from Manchester or Derby - 6 Months initial contract. We’re looking for a Senior Service Delivery Manager to lead and transform IT service delivery for one of the UKs most ambitious nuclear … build organisations, operating at the forefront of the UK’s Small Modular Reactor (SMR) programme. This is more than a traditional service delivery role. We’re looking for someone who can transform, optimise and mature service delivery, bringing experience from a large-scale enterprise, scale ...

take the next step in your career? Join a technology and managed services provider delivering transformation solutions across AI, data, cybersecurity, networking, and service design. The organisation helps customers improve performance through specialist expertise, innovative technology, and outcome-focused solutions. This company is seeking a Service Delivery … manage a portfolio of CCaaS clients, with a focus on the NICE-CX1 platform. This client-facing role involves building strong stakeholder relationships, supporting service delivery, and working proactively with customers while collaborating within a team focused on long-term development and growth. Responsibilities: Managing a portfolio ...

delivering ERP, HCM and EPM solutions that enable organisations to transform and modernise their core systems. Combining deep domain expertise with end-to-end delivery and managed services, we support some of the UK and Ireland’s largest organisations in driving business value through Oracle technology. Top-tier Oracle … Awards 2026 (4 Gold, 5 Silver, 4 Bronze) Certified Great Place to Work Recognised as a leader in AI & digital transformation consulting with global delivery footprint With 3,800+ people and revenues exceeding 347m/302m, Version 1 is a market leader in Oracle, Microsoft, and AWS consulting services ...

About the job you’re consideringThe Service Catalogue Lead is accountable for the strategic direction, governance, development, and continual improvement of the Service Catalogue. This role ensures that service offerings are accurately defined, standardised, accessible, and aligned with both business objectives and user needs. Working closely with … service owners, operational teams, and key stakeholders, the Service Catalogue Lead drives service transparency, establishes catalogue management standards, and promotes best practices across the organisation. Through effective governance, process optimisation, and the use of data-driven insights, the role enhances the end-user experience, supports efficient service ...

looking for an experienced and motivated Building Management System (BMS) Service Team Leader to join our Smart Infrastructure division. In this role, you'll combine hands‐on technical expertise with leadership responsibilities to deliver BMS service activities across customer sites. You'll coordinate engineering workloads, support service delivery, and play a key role in the growth and development of the team. This role involves regular travel to customer sites across the UK, typically three days per week. Your defined geographical area will be the North of the UK (primarily Birmingham, Leeds, Liverpool and Manchester). ...

Morson Human Resources Limited is seeking a Senior Service Delivery Manager to lead IT service delivery for a high-profile UK nuclear SMR programme. The role focuses on transforming and maturing service delivery, governance and user experience across a large-scale environment. ...

will involve taking the day-to-day lead on the administration of three large DB pension schemes, with a particular emphasis on client management, service delivery and building strong relationships with key stakeholders. It offers the opportunity to take greater ownership of client relationships while remaining closely involved … technical and operational delivery of complex DB administration.Opportunity to deputise for the manager. The Role You will act as a key point of contact for three large Defined Benefit schemes, ensuring a high-quality administration service and supporting the effective management of client relationships. Responsibilities will include: Leading ...

About the job you’re consideringThe SIAM Catalogue Analyst will be accountable for the governance, maintenance, optimisation, and continual improvement of the service catalogue across a multi-supplier environment. The role is outcome-focused, ensuring catalogue services are accurate, standardised, accessible, and aligned to business requirements while driving service transparency, enhancing the end-user experience, and supporting efficient service delivery through effective supplier management and data-driven insights.Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend ...

continuous improvement for live Workday environments. This is an office-based role in Manchester for someone who combines strong Workday technical knowledge, hands-on delivery experience, service discipline and consulting skills.You will support global clients across Workday technical services, helping them keep integrations, Extend applications and related platform … components stable, supportable and continuously improving. You will collaborate with client stakeholders, service teams, functional consultants, integration specialists, security and reporting colleagues and delivery leads to resolve issues, deliver enhancements and identify opportunities to improve automation, integration resilience and user experience.Your RoleAs a Workday Technical Consultant focused ...

take, guiding us to deliver impact how and where it matters most.Connect to your opportunity We are seeking an experienced and highly motivated Technical Delivery Manager to support the successful delivery of complex, high-impact technology programmes and projects across our work in central government. This role needs … strong delivery professional who thrives in fast-paced environments, with a deep understanding of Agile methodologies, the GDS Service Standard, a proven track record in the public sector, and a passion for driving digital transformation to serve the public effectively. As a Technical Delivery Manager, you will ...

role: Be a visionary Deputy Director of Digital Standards and Inclusive Design to lead and incubate ideas that drive end-to-end service journey transformation within the public sector, with a particular focus on digital and technology standards, accessibility and inclusive design. This role is pivotal in shaping … future of digital government, ensuring seamless, proactive, and experience-centred public service delivery. Work across departmental boundaries, setting the strategic direction for end-to-end service transformation, including modernising service and digital standards into a more coherent framework, and improving accessibility across public sector services, collaborating with ...

About the job you’re consideringThe SIAM Availability Analyst will be accountable for the monitoring, governance, analysis, and continual improvement of service availability across a multi-supplier environment. The role is outcome-focused, ensuring services remain resilient, available, and aligned to business requirements while driving proactive improvement, reducing service … nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)Your roleOwn the Availability Management process across a multi-supplier environment, ensuring services meet agreed availability and resilience requirements.Monitor, analyse, and report on service ...

About the job you’re consideringThe SIAM Service Asset and Configuration Management (SACM) Manager is accountable for leading and governing the end-to-end Service Asset and Configuration Management process across a complex multi-supplier environment. The role is outcome-focused, ensuring that asset and configuration information … accurate, reliable, and effectively managed throughout its lifecycle to support service delivery, operational decision-making, and risk management. The SACM Manager will provide strategic oversight of the CMDB and asset management practices, drive cross-supplier compliance with SACM policies and standards, and ensure configuration data integrity across ...

business applications, cybersecurity, and ways of working. Key Responsibilities Own the group-wide IT and digital services strategy, governance, and technology roadmap Lead IT service delivery across service desk, field support, infrastructure, and business systems Drive the implementation, optimisation, and ongoing development of Microsoft Dynamics … objectives and organisational growth What We’re Looking For Senior leadership experience with responsibility for IT and digital services across multi-site organisations Strong service delivery expertise and ITIL-aligned operational management Proven cybersecurity leadership within regulated or sensitive environments Successful delivery of major IT systems, platforms ...

business applications, cybersecurity, and ways of working. Key Responsibilities Own the group-wide IT and digital services strategy, governance, and technology roadmap Lead IT service delivery across service desk, field support, infrastructure, and business systems Drive the implementation, optimisation, and ongoing development of Microsoft Dynamics … objectives and organisational growth What We’re Looking For Senior leadership experience with responsibility for IT and digital services across multi-site organisations Strong service delivery expertise and ITIL-aligned operational management Proven cybersecurity leadership within regulated or sensitive environments Successful delivery of major IT systems, platforms ...

Xeinadin Group is seeking a Head of Service in Manchester to lead the IT services function across the UK & Ireland. You will establish a single operating model, drive service standards, and act as senior escalation point for service issues. The role requires strong ITIL knowledge, governance experience … proven ability to transform service delivery across multi-site operations. A strategic partner and trusted advisor to ExCo, you will shape service reporting and improvements. #J-18808-Ljbffr ...

matter expert for Customer Care performance insight, you’ll lead the development of reporting frameworks, dashboards and analytical products that provide clear visibility of service performance, customer demand and operational effectiveness. Working at the heart of Customer Care, you’ll help shape the future of the Bee Network … sources, transforming raw data into insightful reporting, dashboards and visualisations that support both operational management and strategic decision-making. You’ll analyse customer demand, service performance and operational trends, identifying patterns, root causes and opportunities for improvement. Using advanced analytical techniques and effective data storytelling, you’ll help stakeholders ...

Hamilton Barnes Associates Limited is seeking a Service Delivery Specialist to manage a portfolio of 15-20 CCaaS accounts, focusing on the NICE-CX1 platform. This client-facing role emphasizes building strong stakeholder relationships and proactive service delivery. The role involves coordinating with technical and operational teams ...

management, reporting, CSAT, Customer Support and Leadership. Oversee daily Operations, training and guidance, liaison between end users, IT and Senior management, aligning with IT service delivery and Industry standards. Incident management. This is also a hands on role so 1 st and 2 nd line technical knowledge … including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you long service award the 3 days after your 5 th , 7 th, and 9 th full year of employment Pension scheme with tax-efficient salary sacrifice ...

cost of around 20%. The CCO will need to be guided by and incorporate lessons learned from the Hinkley Point C commercial delivery to achieve Sizewell C’s ambition. Following Financial Completion and Revenue Commencement, Sizewell C is fully funded and is owned by; The Secretary of State … build and operate are API-led, efficient, robust and secure. You will work closely with business stakeholders, solution architects, data architects, cyber security, service management, suppliers and the ICoE to translate business requirements into clear integration specifications, technically assure delivered integrations, prioritise new integration requests and ensure integrations ...

referrals directed by GPs and clinicians working in the service. To assist with monitoring and reporting on workload for all clinical sessions to support service reporting requirements and inform future delivery and planning. To identify and report operational risks to service delivery in accordance with … Organisational Risk Management Policy to minimise risk and to share learning. To liaise with Service Manager to ensure gaps in the service are addressed. About us Rochdale Health Alliance is a GP Federation operating within Heywood, Middleton and Rochdale. We provide a range of clinical services across ...

relationship management and full operational leadership. It exists to give MAG one accountable partner: one leader who owns the outcome, one structure responsible for delivery, and one operating rhythm that governs how the service performs, improves and evolves. The role drives revenue growth and customer satisfaction while leading … transition to, and maturity of, the managed service (ITO) model that positions SITA as MAG's strategic long-term partner. Key Objectives Lead all commercial activities for the MAG account Act as SITA's senior site leader and single point of accountability for service performance across ...

Service Team Leader North West Circa £55,000 – 65,000 dependent on experience If you are looking for an opportunity to blend hand on technical BMS expertise whilst developing a growing team of engineers then this is the role for you. I am looking for an experienced BMS Service … role in ensuring BMS systems operate efficiently, reliably, and in line with client expectations while helping shape the future of smart building service delivery. You will be: Leading, mentoring, and supporting a team of BMS Service Engineers Supervising planned and reactive maintenance activities across client sites Acting ...

public services use and share information through the development and adoption of open data standards. Working with local authorities, government bodies, technology partners and service providers, we help create the foundations for more efficient, transparent and user-centred public services across the UK. Our mission is simple: to promote … Information) - helping organisations improve the way vulnerability information is managed and shared. Open Referral UK - enabling the consistent, accessible publication of community and public service information. iStandUK is hosted by Tameside Metropolitan Borough Council, and this role is being recruited through the Council's IT service. The successful candidate ...

summary An opportunity has arisen to join the NCA Service Desk team who has a singular focus on making sure that we are doing everything possible to minimising the amount of lost clinical and operational time owing to incidents relating to users' access to IT services, systems and equipment. … post by assessing their circumstances against criteria specified on the gov.uk website. Main duties of the job As a member of the Service Desk you will be accountable for minimising the amount of lost clinical and operational time owing to incidents relating to users' access to IT services, systems ...