1st/2nd Line IT Service Desk Analyst
Trafford Park, Greater Manchester, United Kingdom
Manpower UK Ltd
Manpower are now recruiting for a 1st/2nd Line IT Service Desk Analyst, on behalf of one of our national clients. Location: Trafford Park Pay Rate: £27,500 per annum Working Hours: 37.5 hours per week Within this role, you will be responsible for providing application … business hours. On call support may be required for out of hours, Saturday morning and some Bank Holiday cover. The application support team provide desk side support for any service desk tickets that cannot be resolved remotely, to support rollout activities or large projects. You will also … customer liaison, proactive feedback and customer queries from ticket creation to resolution. Support of site networks, infrastructure and MDM solutions Log calls in the Service Desk call logging system. Call follow through with Development Leads and 3rd parties where necessary. Entering resolution details to the knowledge base Flagging more »
Employment Type: Permanent
Salary: £26000 - £27500/annum
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