1 of 1 Remote Service Desk Manager Jobs in Manchester

IT Service Desk Manager – Remote – Up to £60k Would you like to use your technical expertise and leadership skills to drive meaningful global change? A leading international non-profit organisation is seeking a passionate and experienced IT Service Desk Manager to lead its global service desk operations. This is a rare opportunity … practices, and climate resilience, fostering a culture of collaboration, continuous learning and real-world impact. What you’ll be doing… You’ll take the helm of the global IT Service Desk, ensuring exceptional support delivery for staff around the world. With a strong emphasis on automation, Microsoft technologies, and service excellence, this role is perfect for a … seasoned leader who thrives in a fast-paced, purpose-led environment. Service Delivery & Operations Lead and manage daily operations of a global service desk team Define and track SLAs, drive resolution of complex issues Implement ITIL-aligned service management processes Ensure global time zone support and resource efficiency Automation & Process Optimisation Automate key tasks in Microsoft More ❯