1 of 1 Service Management Jobs in Market Drayton

infrastructure engineers with onsite hardware checks, installations, network troubleshooting, and maintenance. Log, update, and manage support tickets accurately, ensuring incidents are resolved within agreed service levels. Take ownership of support requests from initial diagnosis through to resolution. Develop knowledge of customer OT applications and maintain accurate technical documentation. Support … stay up to date with industry developments. Essential Skills & Experience Good knowledge of computer hardware, Windows operating systems, and networking. Experience using IT service management or helpdesk ticketing systems. Strong documentation skills using Microsoft Office. Excellent communication and customer service skills. Ability to troubleshoot technical issues independently ...