2 of 2 Support Technician Jobs in Market Harborough

Job Introduction The Customer Support Engineer role is a tier 1 position and would suit someone with knowledge of warehouse flow and WMS/WCS systems. Someone who is looking to expand their knowledge and work with over 140 customers across the world to solve their WCS challenges. This primary purpose of the Customer Support Engineer WCS is … based in Market Harborough with a hybrid working set-up. WHAT YOULL BE HANDLING To provide 24hr * 7 day cover on a rotated shift pattern To provide professional telephone support to customers both internal and external To provide professional on line software support for WCS systems Manage and troubleshoot site-to-site and client-to-site VPNs using … appropriate tools. To manage the hotline ticket system for IT, Facilities and Controls To manage the support process on an integrated basis. Maintenance, support and monitoring of virtual environments. To work on ongoing issues to reduce the volume of calls. To provide effective communication to senior management and support colleagues. To maintain support desk documentation. To More ❯

Job Introduction The Customer Support Engineer role is a tier 1 position and would suit someone with knowledge of warehouse flow and WMS/WCS systems. Someone who is looking to expand their knowledge and work with over 140 customers across the world to solve their WCS challenges. This primary purpose of the Customer Support Engineer WCS is More ❯