2 of 2 Remote/Hybrid Customer Experience Jobs in Merseyside

executed effectively. In addition, the Portfolio Manager oversees the delivery of cross‐functional process improvement initiatives to drive efficiency, optimisation, standardisation and improved customer and operational outcomes The Portfolio Manager is responsible for overseeing the performance and development of the following roles: Operations Business Product Owner Operations Business Change … supporting the Head of Business Transformation and Executive Management Committee in delivering on its 'Ambition 2030 Programme' for profitable growth and market leading customer experience. Key Responsibilities: Portfolio & Governance Leadership Own and manage the end‐to‐end Change Portfolio from idea intake through prioritisation, governance, delivery and benefits realisation. ...

services and demands and to represent these into the central SIAM services. The focus of all our staff is to enhance and transform our customer experience of all services. Hybrid working : The places that you work from day to day will vary according to your role, your needs … collective. As part of the team, you’ll be empowered to: • Service Management. Support activities across all ITIL processes engaging with your customer as required and collaborating with operational & technical teams to determine effectiveness of solutions, change windows, operational readiness etc. • Continuous Improvement. Identify opportunities to improve IT service ...