2 of 2 Remote Line Management Jobs in Merseyside

Service Desk Manager - ITIL - Liverpool Service Desk Manager with proficient experience in leading a team of IT service desk analysts, ITIL/another service management framework and improving the Service Desk function is required by a leading firm in central Liverpool. They are looking for a proven Service Desk Manager who has experience in pushing through change, by identifying … from home. Essential Skills Required: Experience in managing a Service desk/IT helpdesk team Working with external customers within service delivery/service desk Proven experience in change management in a Service Desk/Service Delivery, and a track record of improving the Service Desk function ITIL experience or another service management framework is a must A … good understanding of incident, problem, change, and release management processes. The ability to drive the best Service and have a passion for IT technology The ability to identify process improvement and areas that are inefficient or need upgrading Excellent communication, people and stakeholder management skills, somebody who can drive through change and improvements across a Service Desk Ideally More ❯

maintaining a high level of self-sufficiency to guarantee developer uptime and project delivery. Responsibilities: Full ownership of Wushu's IT operations, including infrastructure, network architecture, hardware, and security. Line management of IT Technicians, including recruitment, training, goal setting, performance reviews, and career development. Develop and implement IT strategy, ensuring alignment with Wushu's business goals and Keywords … standards. Design and maintain asset tracking systems for hardware lifecycle management, allocation, and procurement. Own and enforce IT ticket triage, prioritisation, SLAs, and ensure timely resolution of support issues. Act as the primary escalation point for Tier 2/3 technical issues, mentoring the IT team to upskill their capabilities. Manage studio network infrastructure, including VLAN configurations, VPNs, site … to-site routing, and client-specific network requirements. Ensure robust endpoint management (Windows patching, AD/LDAP administration, automation via PowerShell or equivalent). Maintain high security standards, including implementing policies and processes for endpoint protection, network security, and compliance. Collaborate with Keywords IT on infrastructure transitions, process alignment, and ServiceNow integration. Manage local vendor relationships for day-to More ❯