2 of 2 VoIP Jobs in Merseyside

. Maintain network infrastructure (switches, WiFi, firewalls). Troubleshoot and resolve technical issues across hardware and software. Support IT projects (e.g. cloud migrations, VoIP to MS Teams). Ensure systems comply with IT policies, security, and best practices. Create and maintain technical documentation. Identify areas for improvement and proactively enhance ...

administration, patching, and backups Support network troubleshooting including VPNs, firewalls, and connectivity issues Assist with device management (Intune/MDM) and endpoint support Support VoIP systems and telephony configurations Work closely with senior engineers on escalations and project work Maintain clear documentation and follow change control processes Skills & Experience: Experience …/2nd Line Support role Strong knowledge of Microsoft 365, Windows OS, Active Directory/Entra ID Experience or exposure to VoIP/telephony systems Understanding of networking fundamentals (DNS, DHCP, VPNs) Good troubleshooting skills with a proactive approach Strong communication skills and a customer-focused mindset Relevant certifications (Microsoft ...