Remote Customer Happiness Manager, UK & IE (remote within the UK)
- Hiring Organisation
- Tonies Uk Limited
- Location
- Merthyr Tydfil, Wales, UK
addressed promptly and efficiently. Your tasks and responsibilities will include: UK Operations Own the Zendesk inboxes, ensuring that all tickets are handled within SLA and processed on time. Contacts include Offline written tickets, Live Chats, Returns, Reviews Handle escalated tickets where manager input is required Deliver training for new starters … Experience managing or working closely with a BPO or outsourced support partner Strong working knowledge of Zendesk (or comparable helpdesk platform), including inbox and SLA management Experience handling payment disputes/chargebacks (e.g. Adyen, PayPal) is a plus Proven ability to design, deliver, and continuously improve training programs Comfortable conducting ...