3 of 3 Customer Service Jobs in Mid Wales

in a global Technical Support team, assisting in mentoring and guiding 1st and 2nd line support teams to ensure quick and effective resolution of customer queries. Supporting the Team Lead and play a key role in delivering 24/7 service to the client. HSB Technical's client … continuously learn and support new systems and services. Quick to absorb technical knowledge, troubleshoot issues, and clearly explain product functionality over the phone. Excellent customer service skills, with confidence in both phone and face-to-face interactions. Determining priorities in an environment where customer demand varies constantly. … knowledge, technical and regulatory changes Managing other Shift workers Qualifications and requirements for the Technical Support Engineer: Desirable Experience Technical Engineering background Experience in Customer Service and Network Operations Familiarity with MOD systems and equipment support Hands-on experience with Inmarsat and/or VSAT systems Knowledge of More ❯

driving licence is required A long-standing IT Services business in Brecon are looking to grow there their technical support team due to increased customer demand and new business wins. This customer first business is seeking a 'cloud first' Technical Support Engineer (primarily focused on the Microsoft platform … . Working alongside a small team you will work together to realise the business potential, providing exceptional service to clients, and contributing to the company's development and brand. Technical Support Engineer Key Responsibilities: Hands-on provisioning, configuring, supporting and maintaining cloud infrastructure and services, with an emphasis on … best practices. Managing client expectations and ensuring timely resolution of issues to their satisfaction. Technical Support Engineer Experience Required: Similar experience working in a customer facing IT support environment. Excellent communication (verbal and written) and customer service skills. Extensive experience delivering IT support via remote and on More ❯

and offer our services globally. This provides our team members with unique opportunities for international travel and engagement. We pride ourselves on delivering exceptional customer service by establishing a robust communication framework with our clients. Our organisational structure is designed to facilitate integrated solutions, managed through proven project … salary. Training & development opportunities. Apprenticeship programs. Company pension. Early finish on Fridays. Free guest accommodation in various locations (home and aboard). Birthday holiday Service milestones. 25 days holiday, including 3 days Christmas closure, plus Bank Holidays (x8). Recruitment Reward Scheme. Flexible maternity options after month 9. Paid More ❯