25 of 25 Customer Service Jobs in Wales

summary Service Desk:IT Support Officer This role requires regular attendance at our Cardiff-based office, and applicants must be able to work in-person from there, as well as occasionally elsewhere in Wales. Interviews will take place in person at our Cardiff base office We areseekinga process-driven … ourServiceDeskteam. In this role, you will be the face of IT, acting as the primary point of contact for technical issues, with thepriorityofdelivering exceptional customer service whilstadheringtoframeworks and procedures. Youaren'tjust fixing computers; you are ensuring ourserviceusers feel supported and that everyrequest for supportis logged, categorised, and escalated ...

Friday standard office hours 37.5 hours per week. Purpose of Role Responsible for ensuring that the business operates to ITIL standards within its Service Desk Operations and wider operations, implement and maintain problem management standards, processes, and policies. Lead problem management analytics, reporting and meetings and resolutions with colleagues … initial ITIL gap analysis, produce a plan and implement actions to address areas of improvement. Develop a culture of ITIL best practices within service operations. Implement and maintain Problem management methodology, process, and policies. Lead problem management within the business and organise cross department teams to ensure consistency ...

Friday standard office hours 37.5 hours per week. Purpose of Role Responsible for ensuring that the business operates to ITIL standards within its Service Desk Operations and wider operations, implement and maintain problem management standards, processes, and policies. Lead problem management analytics, reporting and meetings and resolutions with colleagues … initial ITIL gap analysis, produce a plan and implement actions to address areas of improvement. Develop a culture of ITIL best practices within service operations. Implement and maintain Problem management methodology, process, and policies. Lead problem management within the business and organise cross department teams to ensure consistency ...

technology. Hours: 24/7 Shift Pattern - 2 Days, 2 Nights and 4 Days off Your new role: Log and accurately assign incidents and service requests to resolver groups or suppliers within agreed SLAs Acknowledge and escalate incidents and requests received via the portal, email (or other means apart … internally or by suppliers Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time is met Keep the customer regularly updated with progress on open incidents and requests, using appropriate level of detail and language Monitor systems and suppliers to proactively identify any issues ...

sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our 'Purple Army' and become part of a team driven … team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate ...

Service Desk Analyst - Caerphilly - £24,785 + benefits We're working with a growing organisation looking to appoint an Service Desk Analyst to join their Cardiff-based support team. This role will see you providing 1st line technical support to users across a global business, supporting Microsoft … environments, troubleshooting hardware and software issues, and ensuring excellent customer service across the IT function. You'll be joining a collaborative IT team with exposure to a wide range of technologies and the opportunity to develop your technical skills further. Key Responsibilities Provide 1st line IT support ...

Service Desk Analyst Full Time Permanent Up to £35,000 per annum We are currently recruiting for an IT Service Desk Analyst on behalf of a growing organisation looking to strengthen its internal IT support team. This is an excellent opportunity for someone with previous helpdesk … support experience who enjoys delivering first-class customer service and resolving technical issues in a fast-paced environment. The Role As the first point of contact for IT-related issues, you will provide first-line support across hardware, software, Microsoft 365, and basic networking. You’ll be responsible ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Customer Success Manager - Account Manager Location: Cardiff Free Parking Salary: £28k - £37k Basic £52k - £62k OTE (Uncapped) Great benefits and career progression. The Company A leading provider of technology driven communication products and solutions to business clients in the UK. A People and customer orientated business offering very … strong career prospects and great benefits. The Role Customer Success Manager - Account Manager This is an exciting sales role where you will proactively support the Sales Teams with high value customers. You will play key role in improving our customer experience as you will manage ...

What you'll be doing The Head of CRM will develop and execute the overall customer relationship strategy to maximise retention, loyalty, and customer lifetime value (CLV) and report into the VP of Marketing. This senior leader will oversee the implementation and management of CRM systems, analyse customer data to identify trends, and lead cross‐functional efforts to personalise marketing, sales, and customer service interactions, constantly optimising results. Key Responsibilities CRM Strategy: Promote long‐term growth through integrated customer engagement, segmentation, and retention strategies. System Ownership: Manage CRM tech stack (Salesforce) Data Insights: Analyse ...

available immediately? We are looking for a Customer Support Administrator to join our superb client on a Temporary basis, starting on Tuesday! This is a Temporary role running until the end of July, however, this could be extended. Working in a friendly, supportive team, you will answer first line … 30pm Monday to Friday. What you'll be doing: Provide telephone and email support to customers throughout the UK. Co-ordinate engineer visits to customer sites and escalate service requests. Deal with any concerns over the phone and complete call incident reports. Update and maintain the company database. ...

Cardiff - Hybrid (3 days in office) Up to £30,000 + benefits Looking to build a career in tech rather than stay on a service desk? We're working with a growing cloud and telecoms business in Cardiff, hiring 3 Support Engineers. It's a great opportunity to move … Supporting customers via phone, email and ticketing system Learning platforms, call systems and integrations What they're looking for: IT support, service desk OR strong customer service + interest in tech Good problem-solving skills Confident communicator Keen to learn and progress Why join: Clear progression into ...

Department acting in a pivotal role, helping to build digital skills across the Trust by providing professional expertise, guidance and facilitation of digital service & solution provision and enabling the effective delivery of integrated services & performance of the Digital Department. They are expected to improve the effectiveness and value … duties of the job The post holder will: Proactively and positively contribute to the successful overall performance of the Trust. Deliver excellent levels of customer service to all patients/visitors and staff at the Trust. Develop effective ways of working and create strong partnerships and relationships with ...

maintained and that system functionality operates efficiently. Support Technical Managers, Senior Managers, and Directors with reporting, analysis, and project work as required. Maintain exceptional customer service standards, ensuring all quotations are completed and returned within agreed timescales. Knowledge, Skills & Experience: Previous experience in a team leadership or supervisory … Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable ...

traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers. We’re not about selling products – we want to solve problems … change lives through Monzo. About the role The mission of Borrowing ML Scientists is to improve the customer and business outcomes through better automated decisioning, using Machine Learning and statistical modelling. We have a primary focus on credit risk modelling, with our expertise also applied to predict and optimise ...

office risk assessments and internal process audits are completed timeously as well as ensuring policies and procedures are up to date. Client Service Standards: Working with the administration and accounting teams to ensure clients feel informed, valued and supported. Administrative Excellence: Overseeing performance of the administrative team providing training … Skills: Able to manage and develop staff to their full potential by building relationships, developing trust and provide practical hands-on training. Have impeccable customer service skills, not afraid of conflict, high levels of empathy and able to successfully lead a team. Energetic, Positive and Resilient: Happy ...

strategy to sustain growth and market share in this specific territory Achieve and deliver on all set targets and KPIs Deliver high levels of customer service and professionalism at all times The Candidate: You must come from a strong B2B Sales background internal or external and have relevant … individual with strong commercial acumen A confident presenter with excellent negotiation skills Good organizational and time management skills Adept at delivering high levels of customer/business satisfaction at all times Looking for a long-term career opportunity in a brand leading award-winning organization Package & Benefits Excellent basic ...

strategy to sustain growth and market share in this specific territory Achieve and deliver on all set targets and KPIs Deliver high levels of customer service and professionalism at all times The Candidate: You must come from a strong B2B Sales background internal or external and have relevant … individual with strong commercial acumen A confident presenter with excellent negotiation skills Good organizational and time management skills Adept at delivering high levels of customer/business satisfaction at all times Looking for a long-term career opportunity in a brand leading award-winning organization Package & Benefits Excellent basic ...

strategy to sustain growth and market share in this specific territory Achieve and deliver on all set targets and KPIs Deliver high levels of customer service and professionalism at all times The Candidate: You must come from a strong B2B Sales background internal or external and have relevant … individual with strong commercial acumen A confident presenter with excellent negotiation skills Good organizational and time management skills Adept at delivering high levels of customer/business satisfaction at all times Looking for a long-term career opportunity in a brand leading award-winning organization Package & Benefits Excellent basic ...

team working in Knowledge and Information Management within the Digital, Data and Technology department. We're passionate about good data governance and place excellent customer service at the heart of everything we do. What you will do Help sort documents that need to be kept or destroyed based ...

part of the Council’s Customer and Digital Services Directorate. Its primary functions are: to provide high quality IT systems, support and maintenance across the organisation to provide strategic advice and guidance to the service areas and their directorates to contribute to the delivery of the Council … Digital First approach. The ICT Service consists of several functions including: the Service Desk Enterprise Systems and Data teams responsible for the development, support and maintenance of both in-house developed and 3rd party applications ICT Services teams delivering network, server and end user computing services Security ...

growth, we're actively seeking a Head of Account Management for our Northern region who isn't just experienced but is also dedicated to customer success and service excellence. This role is pivotal to our strategic objectives and reports directly to senior leadership. Flotek has experienced exceptional growth … Development: Hire, train, and mentor a high-performing sales force capable of exceeding revenue goals, while fostering a culture of collaboration and continuous learning. Customer-Centric Focus: Be the advocate for customer satisfaction within the organisation. Ensure all sales activities are aligned with our commitment to providing outstanding ...

seeking a highly skilled and experienced Senior Security Engineer to join our Managed Security Service Provider (MSSP) team. You will be responsible for driving our adoption of Sentinel, client onboarding projects, managing multi-vendor SIEM proof of concepts with a specific focus on a Microsoft Sentinel, developing custom connectors … Bridewell is one of the fastest growing Cyber Security services businesses with a strong track record for delivering complex security projects and providing excellent customer service. Bridewell has an exciting and varied portfolio of clients across Financial Services, Manufacturing, Oil & Gas, Government, Critical National Infrastructure and more. Bridewell holds ...

gear up to accelerate our growth, we are actively seeking a Head of Account Management for our Northern region who is experienced, dedicated to customer success, and committed to service excellence. This role is pivotal to our strategic objectives and reports directly to senior leadership. Flotek has experienced … Development: Hire, train, and mentor a high‐performing sales force capable of exceeding revenue goals, while fostering a culture of collaboration and continuous learning. Customer‐Centric Focus: Be the advocate for customer satisfaction within the organisation. Ensure all sales activities are aligned with our commitment to providing outstanding ...

Cardiff Council is looking for an ICT professional to enhance and maintain end user computing services. The successful candidate will diagnose complex problems, support service improvement initiatives, and deliver excellent customer service. Responsibilities include monitoring infrastructure performance, advising on ICT project planning, and mentoring team members. This full ...