1 to 25 of 53 Customer Service Jobs in Wales

Customer Service Team Lead Cardiff - Hybrid, 3 days in office £35,000 - £40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy This is a brilliant opportunity for a Customer Support Manager/Team Lead to join … their processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business. In this role you will analyse, improve and help manage the customer support procedures ensuring ...

Customer Service Delivery Manager IT Managed Services Cardiff We’re looking for an experienced Service Delivery Manager to take ownership of customer-facing IT managed services. This is a senior, visible role where you’ll sit between customers and technical teams, making sure services run smoothly … busy, this one will make sense. What you’ll be doing Acting as the main point of contact for a portfolio of managed service customers Owning contracts and SLAs, including reviews, reporting, and improvement plans Leading major incident management, coordinating technical teams and keeping customers informed Working closely with ...

looking for a proactive and customer-focused Support Technician to join our fast-paced FLR (First Line Response) team. Supporting an international customer base, you'll play a key role in delivering high-quality technical assistance, managing tickets efficiently, and ensuring an exceptional service experience … users. If you excel in troubleshooting, love problem-solving, and deliver outstanding customer service, we'd love to hear from you. What You'll Be Doing Manage and monitor ticket queues, ensuring all customer requests are handled promptly. Triage, route, and troubleshoot inbound support tickets to achieve ...

looking for a proactive and customer-focused Support Technician to join our fast-paced FLR (First Line Response) team. Supporting an international customer base, you’ll play a key role in delivering high-quality technical assistance, managing tickets efficiently, and ensuring an exceptional service experience … users. If you excel in troubleshooting, love problem-solving, and deliver outstanding customer service, we’d love to hear from you. 🔧 What You’ll Be Doing Manage and monitor ticket queues, ensuring all customer requests are handled promptly. Triage, route, and troubleshoot inbound support tickets to achieve ...

client on the outskirts of Cardiff are looking for a permanent member of their Customer Service team to answer first line phone calls from customers looking for technical support. The company and team offer a superb culture of support and development, so this role is ideal for candidates … with a customer service focused background who want to develop a long-term career. Due to location, candidate will ideally have access to their own transport. Salary: £23,810 plus excellent benefits & career progression path. Hours: Full time, 37.5 hours per week. Shifts: Shifts will fall between ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service ...

improvements that will enhance our software. Trade Shows: Represent the organisation at trade shows throughout the year, presenting our innovations to the industry. Customer Service: Uphold an unparalleled standard of customer service that reinforces the trust our clients place in us. Key skills and experience: This … role requires an individual who is dedicated to delivering exceptional customer service and possesses a robust technical understanding. Display a proactive drive to deliver effective training to learners of all types. Communicate technical concepts in a clear and accessible manner to non-technical users. Demonstrate quick thinking ...

Term Contract We are seeking a dedicated Business & Operations Support Administrator to join our team. This role is crucial in providing efficient and effective customer service to both potential and existing institutional and personal subscriber customers. The successful candidate will also contribute to the maintenance of information … database and support sites to ensure operational processes. Day-to-day of the role: Provide efficient customer service to institutional and personal subscribers. Process new subscription orders and upgrades, set up payments, and ensure timely response to inquiries. Respond to inbound enquiries via email, telephone, or letter. Provide ...

Dynamics 365 Architect - Customer Engagement (CE) (Sales, Customer Service, Field Service, Marketing, or, Project Operations). Clear Progression Path (promotions and salary/performance reviews within the first 12 months). Fully Remote Working (UK wide). £100,000-£110,000 Base Salary + Company Benefits. … handover. This role will grow and transition into a Lead & Managerial position! As the trusted technical authority, you'll work across Dynamics 365 Sales, Customer Service, Marketing, and the wider Power Platform and Azure services, helping organisations to unlock the full value of their investment in Microsoft technologies. ...

Dynamics 365 Architect - Customer Engagement (CE) (Sales, Customer Service, Field Service, Marketing, or, Project Operations). Clear Progression Path (promotions and salary/performance reviews within the first 12 months). Fully Remote Working (UK wide). £100,000-£110,000 Base Salary + Company Benefits. … handover. This role will grow and transition into a Lead & Managerial position! As the trusted technical authority, you'll work across Dynamics 365 Sales, Customer Service, Marketing, and the wider Power Platform and Azure services, helping organisations to unlock the full value of their investment in Microsoft technologies. ...

reporting to the Head of Product & Platform, you'll play a key role in delivering the development of Wealthify's core platform. Collaborating with Customer Service, Cash and Investment Operations, Investment Management and Software Engineering professionals, you'll take ownership of delivering some of the most critical projects … Wealthify – new integrations, new microservices, automations and improvements to the investments service we offer customers. This role is an opportunity to grow a highly efficient high scale platform, innovating investment management for hundreds of thousands of Customers. Your responsibilities include: Identifying opportunities to improve the service-led architecture ...

join the team as part of an equipment swap-out programme. This role is ideal for someone who enjoys hands-on work, providing excellent customer service, and learning new technical skills. You will be responsible for upgrading home-care devices from analogue to digital systems, visiting customers … care equipment from analogue to digital systems Demonstrate equipment features and usage to customers Ensure accurate completion of documentation and installation records Provide excellent customer service at all times Follow instructions and adhere to agreed processes Travel to customer locations as required Requirements: A flexible, team-focused ...

TITLE: Support Consultant RESPONSIBLE TO: Customer Services Manager LOCATION & HOURS OF WORK: At Elite Dynamics we champion our clients to utilise the power of tech to improve productivity and performance, and it's the same for our people. We offer a remote working policy for all employees, albeit some … across the UK & Canada ABOUT ROLE RESPONSIBILITIES: We are looking for a Microsoft Dynamics 365 Support Consultant who will be responsible for: Responding to customer support queries, logged via telephone, email and through our on-line customer support system Proactively Investigating Support calls and managing them through ...

Customer & Operations Coordinator (Telecommunications Focus) £30,000 per annum (starting salary, with progression) Self-Employed Position | Full-time | Fully Remote (UK) | Non-Corporate Culture Install Pros delivers high-end installations across the UK, specialising in Starlink & satellite broadband, whole-home WiFi and networking, smart security systems, business connectivity … gaming simulators. We work at the sharp end of customer expectations and technical delivery - and we're now looking for an experienced Customer & Operations Coordinator with a telecommunications background (BT, Sky, Virgin - Internet Services: Offering broadband and internet connectivity etc) to help manage enquiries, support our sales team ...

/no-code tooling Experience integrating Dynamics with external platforms using Azure services A passion for innovation, quality architecture, and technical leadership Customer Engagement experience is desirable (Sales | Customer Service | Field Service | Marketing | Project Operations) £100,000–£110,000 package (car allowance and quarterly bonuses). ...

/no-code tooling Experience integrating Dynamics with external platforms using Azure services A passion for innovation, quality architecture, and technical leadership Customer Engagement experience is desirable (Sales | Customer Service | Field Service | Marketing | Project Operations) £100,000–£110,000 package (car allowance and quarterly bonuses). ...

supporting a leading Microsoft Partner with the recruitment of a Principal D365 Customer Engagement Consultant to join their growing team. This is a fully remote UK role offering the chance to lead high-impact projects, shape solution strategy, and play a key role in driving best practice across … Looking For Proven experience delivering complex D365 CE/CRM implementations within a consultancy or partner environment Strong functional knowledge across Sales, Customer Service, Field Service, and Power Platform Ability to lead workshops, influence stakeholders, and own solution design decisions Excellent communication, leadership, and client-facing skills ...

supporting a leading Microsoft Partner with the recruitment of a Principal D365 Customer Engagement Consultant to join their growing team. This is a fully remote UK role offering the chance to lead high-impact projects, shape solution strategy, and play a key role in driving best practice across … Looking For Proven experience delivering complex D365 CE/CRM implementations within a consultancy or partner environment Strong functional knowledge across Sales, Customer Service, Field Service, and Power Platform Ability to lead workshops, influence stakeholders, and own solution design decisions Excellent communication, leadership, and client-facing skills ...

delivering real-time and historical insights for cloud-based communication platforms, including Microsoft Teams, Cisco BroadWorks, and Webex Calling. Our analytics help businesses enhance customer experience, optimize productivity, and drive performance across voice and collaboration channels. Job Summary We are seeking a skilled, customer-oriented Support Technician … join our growing team at a leading cloud communications company committed to enhancing customer experiences, who has extensive knowledge of MS Teams Tac and related services, such as Azure, EntraID, and O365, to support a series of projects. In this role, you will be responsible for providing technical support ...

processes, supporting or leading their establishment and development as required Work closely with project teams to align timelines, ensure deliverables are achieved, provide excellent customer service and customer-experience when working with us Lead the technical teams to deliver on their commitments within the timeframes/budgets … identified, limiting the impact of scope-creep and additional costs/wastes Manage customer complaints, issues or challenges robustly, swiftly and decisively, seeking senior support if required in a timely manner Liaise with other department leaders to define, prioritise, and progress projects, supporting effective resource deployment Forecast and report ...

partnering with a leading Microsoft Solutions Partner that is expanding its Dynamics 365 Customer Engagement (CE) practice and is seeking a Principal D365 CE Consultant to play a key leadership role in delivering enterprise-scale projects. This is a senior, client-facing role for someone who enjoys owning solution … provide strategic guidance Support pre-sales activities when required Requirements Strong hands-on experience with Dynamics 365 CE Experience across modules such as Sales, Customer Service, Field Service, or Marketing Proven track record delivering complex D365 CE implementations Strong knowledge of the Power Platform (Power Apps, Power ...

partnering with a leading Microsoft Solutions Partner that is expanding its Dynamics 365 Customer Engagement (CE) practice and is seeking a Principal D365 CE Consultant to play a key leadership role in delivering enterprise-scale projects. This is a senior, client-facing role for someone who enjoys owning solution … provide strategic guidance Support pre-sales activities when required Requirements Strong hands-on experience with Dynamics 365 CE Experience across modules such as Sales, Customer Service, Field Service, or Marketing Proven track record delivering complex D365 CE implementations Strong knowledge of the Power Platform (Power Apps, Power ...

superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional … service and driving continual improvement. You'll be the customer champion within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. The role will involve regular (twice weekly) work from the Cardiff HQ; some home working, and some ...

committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people. Excellent customer service is something we strive for, for both our internal and external customers. Offering a comprehensive benefits package, there is something for everyone. To find … information based environment Experience of taking a lead role in systems development in an Agile development environment Experience of working to deadlines in a customer focused environment. Desirable Software development in or for the NHS or a legal practice Skills and Attributes Essential Proven analytical, problem solving and numeric ...

Doing: Take ownership of escalated technical support tickets from 2nd line. Troubleshoot and resolve infrastructure issues across server, network, and cloud environments. Deliver outstanding customer service and ensure SLAs are consistently met. Maintain detailed documentation and update support queries in real time. Contribute to continuous improvement ...