1 to 25 of 30 Customer Service Jobs in Wales

sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our 'Purple Army' and become part of a team driven … exceptional, earn trust through actions and receive recognition when our work gets a 'Wow!' The role: We are seeking an enthusiastic and customer-focused individual with previous experience in the ICT sector, ideally within a 2nd Line IT Helpdesk or IT Delivery role that includes face-to-face ...

Technical Customer Support Coordinator Salary: £25k - £27.5k Depending on Experience We are seeking a customer focused professional to join our clients Customer Support Team This role combines excellent customer service with support for a range of specialist technical products. We are particularly interested in candidates … with experience in customer support roles involving technical products, quotations, and order processing. Managing customer accounts, you will take ownership of enquiries, quotations, and orders, ensuring a smooth and professional customer experience. The Role Prepare and process customer quotations and orders. Manage customer enquiries ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service ...

Payroll & Time Advisor to join their Reward Operations team in Broughton. This is an excellent opportunity for a payroll professional with strong administration and customer service experience to support a large and dynamic workforce, ensuring payroll processes are delivered accurately and efficiently. The Role As a SAP Payroll … systems and providing first-line user support Producing documents and mail merges for internal communications Liaising with external payroll providers Deliver exceptional customer service through both telephone and ticketing support channels. About You Previous experience within a payroll environment Experience handling payroll data input and payroll-related queries ...

technology. Hours: 24/7 Shift Pattern - 2 Days, 2 Nights and 4 Days off Your new role: Log and accurately assign incidents and service requests to resolver groups or suppliers within agreed SLAs Acknowledge and escalate incidents and requests received via the portal, email (or other means apart … internally or by suppliers Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time is met Keep the customer regularly updated with progress on open incidents and requests, using appropriate level of detail and language Monitor systems and suppliers to proactively identify any issues ...

sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our 'Purple Army' and become part of a team driven … team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate ...

Role: Customer & Consumer Services Manager Location: Bridgend (onsite with some flexibility) Salary: Competitive and commensurate with experience Industry: Technology/E-commerce/Retail This is a senior leadership role sitting within the operations function of a well-established, globally distributed consumer goods business, reporting directly to the COO. … business sells through multiple channels; B2B, Amazon Vendor Central and FBA, and direct-to-consumer across international markets. The (CS) customer services function sits at the centre of all of it. The team currently numbers around 17 people, structured across three specialisms: Consumer Services, Direct to Consumer and trade ...

requirement to work on-call as part of a rota (paid). A growing and well-established Managed Services Provider is looking for a customer-focused 2nd/3rd Line IT Support Engineer/IT Support Analyst to join its expanding technical services team in South Wales. This opportunity … Engineer, 2nd Line Support Engineer, Technical Support Engineer, Infrastructure Support Engineer or IT Support Analyst with experience supporting Microsoft 365 environments within an MSP, service desk or multi-user technical environment. Working within a collaborative support team, you’ll provide high-quality 2nd and some 3rd line support ...

Team Support Advisor Llandudno Junction £15.10ph Temporary Contract - 3 Months Minimum Likely Extension Welsh Language Essential Are you a confident Welsh speaker with excellent customer service skills and strong IT confidence? We're recruiting on behalf of a government body for a temporary Team Support Advisor to join … providing information, guidance, technical support and signposting through a range of channels including telephone, email and online systems. What you'll be doing: Handling customer enquiries in both Welsh and English Providing first-line support for digital services, including password resets and account access issues Diagnosing customer needs ...

EPOS solutions. Provide onsite and remote technical support. Troubleshoot hardware, software and network issues. Conduct site surveys and assist with project delivery. Deliver excellent customer service and maintain high installation standards. Requirements Experience in IT, networking, telecoms or technology installations. Strong troubleshooting and customer service skills. ...

contact for Ambulance Trusts (with any ARP related IT issues) and other Exponential-e customers Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers Proactively monitor systems and suppliers for any potential issues Key responsibilities for this job: Understand … support model of ARP and the responsibility of each supplier Log and accurately assign incidents and service requests to resolver groups or suppliers within agreed SLAs Acknowledge and escalate incidents and requests received via the portal, email (or other means apart from phone) to resolver groups or suppliers within ...

Customer Success Manager - Account Manager Location: Cardiff Free Parking Salary: £28k - £37k Basic £52k - £62k OTE (Uncapped) Great benefits and career progression. The Company A leading provider of technology driven communication products and solutions to business clients in the UK. A People and customer orientated business offering very … strong career prospects and great benefits. The Role Customer Success Manager - Account Manager This is an exciting sales role where you will proactively support the Sales Teams with high value customers. You will play key role in improving our customer experience as you will manage ...

exciting opportunity has arisen for a Field Service Engineer, based in North Wales, to work for a company delivering industry leading IoT solutions. The Field Service Engineer, based in Wales, will report into the Technical Operations Manager and will be required to operate with a high degree … autonomy whilst working against pre-defined work schedules. Key Responsibilities and Accountabilities Installation and corrective maintenance of all company Leisure products on customer sites in accordance with agreed service level agreements. Develop strong relationships with key personnel at customer sites (Owners/General Managers/Sales Managers ...

Technical Customer Support Coordinator Salary: £25k - £27.5k Depending on Experience We are seeking a customer focused professional to join our clients Customer Support Team This role combines excellent customer service with support for a range of specialist technical products. We are particularly interested in candidates … with experience in customer support roles involving technical products, quotat click apply for full job details ...

available immediately? We are looking for a Customer Support Administrator to join our superb client on a Temporary basis, starting asap. This is a Temporary role running until the end of July, however, this could be extended. Working in a friendly, supportive team, you will answer first line phone … 30pm Monday to Friday. What you'll be doing: Provide telephone and email support to customers throughout the UK. Co-ordinate engineer visits to customer sites and escalate service requests. Deal with any concerns over the phone and complete call incident reports. Update and maintain the company database. ...

performance, optimisation, and growth of multiple Shopify and WooCommerce stores, combining strategic thinking with hands-on delivery. You will lead on driving revenue, improving customer experience, enhancing operational efficiency, and scaling online performance across several brands. Key Responsibilities E-Commerce Leadership Take full ownership of multiple online stores Develop … organic growth Paid media (Google Ads & Meta) Email marketing & automation Retargeting and affiliate activity Ensure all channels align to drive performance and ROI Product & Customer Experience Manage and optimise large product catalogues Improve navigation, product listings, and merchandising Enhance the end-to-end customer journey Drive retention, repeat ...

accepted industry qualification e.g., Microsoft, Cisco, CompTIA, ITIL– or if not held, be willing to undertake Proven track record of providing first-line service desk support with network and server experience. Experience of Microsoft Windows client including autopilot laptop builds and rebuild, virtual server setups and support Proven user … Purview would be beneficial Experience of communicating to internal customers at all levels and abilities while understanding their ICT requirements Experience of delivering excellent customer service in an ICT setting Minimum 2 years’ experience in ICT support role Essential skills, knowledge and achievements Knowledge of relevant ICT hardware ...

accepted industry qualification e.g., Microsoft, Cisco, CompTIA, ITIL or if not held, be willing to undertake Proven track record of providing first-line service desk support with network and server experience. Experience of Microsoft Windows client including autopilot laptop builds and rebuild, virtual server setups and support Proven user … Purview would be beneficial Experience of communicating to internal customers at all levels and abilities while understanding their ICT requirements Experience of delivering excellent customer service in an ICT setting Minimum 2 years experience in ICT support role Essential skills, knowledge and achievements Knowledge of relevant ICT hardware ...

issues to the wider IT team where required. Monitor IT systems and proactively identify potential issues. Maintain accurate documentation and asset records. Deliver excellent customer service and technical support to end users. Requirements Previous experience in an ICT Support Technician, IT Support Engineer or Service Desk role. ...

transformation and continuing improvement. They will ensure that business systems and related systems are successfully maintained and managed and offer the highest quality of customer service ensuring issues are managed efficiently to resolution. Post holder will ensure that business applications are fit for purpose, deliver the correct benefits … responsibilities Management of Business Systems. Corporate responsibility for the provision of Finance Business Information Systems. Lead the Business Systems team to deliver a quality service with good practice [ITIL] across all areas including: Incident resolution Helpdesk Business Systems applications and databases Business Intelligence Business systems deployment Disaster recovery ...

structured training, warm data, brand credibility and ongoing coaching but success is driven by effort. If you ve worked in a call centre, recruitment, customer service or outbound role and want to turn that experience into a serious sales career, this role is built for you. Please note … this role, you must have/be: • Some previous experience in a phone-based role such as sales, call centre, recruitment, lead generation or customer service. • Comfortable making outbound calls and speaking to customers regularly. • Confident working towards targets and activity-based goals. • Hungry, ambitious, and motivated to build ...

pipeline through lead generation, referrals, and conversions. Collaborate effectively: Work seamlessly with internal teams, including the field-based development management team, to ensure excellent customer service and efficient lead follow-up. You Bring Proven sales record: Demonstrated ability to achieve and exceed sales targets, with experience ...

initiatives with a firm focus on AI & automation Strong oversight of the Banks testing program in partnership with Head of IT and Head of Customer Services The Company: A successful specialist banking business offering highly competitive lending and savings products The Person: Proven experience of leading change if transformation ...

Helpdesk 1st Line Technical Support Looking for good IT knowledge, excellent telephone manner/customer service skills and a keen eye for detail. This role is to be the first line of support to 1000's of user UK wide with a variety of technical issues. You will … undertaking simple tasks on the service desk like password resets etc personally and log more complex calls on the helpdesk system to click apply for full job details ...

Helpdesk 1st Line Technical Support Looking for good IT knowledge, excellent telephone manner/customer service skills and a keen eye for detail. This role is to be the first line of support to 1000's of user UK wide with a variety of technical issues. You will … undertaking simple tasks on the service desk like password resets etc personally and log more complex calls on the helpdesk system to escalate on to more senior staff. Any previous IT Helpdesk experience would be advantageous, although training will be offered. Initially you will work a Monday - Friday office ...