Customer Service Jobs in Wales

1 to 25 of 73 Customer Service Jobs in Wales

B2B Customer Service / Account Support - Global Leader

Caerphilly, Mid Glamorgan, Wales, United Kingdom
Hybrid / WFH Options
Recruitment Revolution
understands that success results from the incredible hardworking, dedicated, and diverse people like you we are proud to call our colleagues? If providing excellent customer service is important to you, and you want to advance your career with a $9 billion leader that can provide you with stability … and exciting challenges, whilst supporting your personal growth and career ambitions, wed love to hear from you. Role Info: Customer Service Representative - Part Time (17.5hrs Per Week) Cardiff/Hybrid Working 2-3 Days Per Week After Training Competitive Market Salary Plus Significant Benefits Package Values: Serious about … we say. We stand by our word and the trust of others. Company: Global Distributor of chemicals & ingredients used in everyday products As a Customer Service Representative, you'll be the first point of contact for our customers. As part of our Customer Service team, you more »
Employment Type: Permanent, Part Time, Work From Home
Posted:

Welsh Speaking Customer Service Advisor

Cardiff, South Glamorgan, Wales, United Kingdom
City & Guilds
Do you have a passion for delivering exceptional customer service? Can you speak Welsh? Would you like to be part of a well-established business with over 140 years of history? Join City & Guilds - established since 1878! Become an integral part of our team as a Welsh Customer Service Advisor! Role Overview: As a Customer Service Advisor, you will support centres, employers, learners, and third parties via telephone and email, ensuring an outstanding customer experience. This role focuses on providing first-time resolution whenever possible. What We Offer: Permanent Position: Enjoy the stability … in a welcoming atmosphere at our Wakefield or Cardiff offices. If you are a confident individual who learns quickly and thrives on providing excellent customer service, Apply now to join our dedicated team. Our best advisors come from many different backgrounds; experienced customer service individuals or more »
Employment Type: Permanent
Salary: £22,000
Posted:

Welsh Speaking Customer Service Advisor

Cardiff, Wales, United Kingdom
City & Guilds
Do you have a passion for delivering exceptional customer service? Can you speak Welsh? Would you like to be part of a well-established business with over 140 years of history? Join City & Guilds - established since 1878! Become an integral part of our team as a Welsh Customer Service Advisor! Role Overview: As a Customer Service Advisor, you will support centres, employers, learners, and third parties via telephone and email, ensuring an outstanding customer experience. This role focuses on providing first-time resolution whenever possible. What We Offer: Permanent Position: Enjoy the stability … in a welcoming atmosphere at our Wakefield or Cardiff offices. If you are a confident individual who learns quickly and thrives on providing excellent customer service, Apply now to join our dedicated team. Our best advisors come from many different backgrounds; experienced customer service individuals or more »
Posted:

Senior Float Sales & Service Representative (Float Teller)

Swansea, South Carolina, United States
First Citizens Bank
Overview: Are you a people person Be a First Citizens person. Join our branch team and make a difference. As a Senior Sales & Service Representative at First Citizens Bank, you will support sales and service delivery in the branch. Builds and expands banking relationships through proactive customer outreach and customer service requests. Responsible for the fulfillment of deposit accounts, payment solutions and digital access products; as well as identifying and referring sales opportunities to the appropriate bank partner. Adapts to the needs of the branch, providing customer service in both a transaction … starter that is disciplined to manage daily calling activity to achieve required results. Communication Skills - Interpersonal : Comfortable and confident with proactively engaging in conversation Customer Service Skills : Demonstrates professionalism and empathy in customer interactions Adaptability : Has the ability to learn and adapt quickly to new information and more »
Employment Type: Permanent
Salary: USD Annual
Posted:

IT Manager

St Asaph, Denbighshire, Wales, United Kingdom
Office Equipment Systems Ltd
Working Hours: Monday to Friday - 9.00am to 5.30pm (Flexible Hours within 8am - 6pm) About Us: OES (part of Flotek Group) is a leading IT service provider based in North Wales, committed to delivering exceptional technology solutions to small and medium businesses. With a focus on building strong client relationships … and fostering a positive team culture, we prioritize customer service excellence and continuous learning and development for our employees. About the Role: We are on the lookout for a highly energetic and dynamic IT Manager to join our vibrant team. As a key member of our organization, you … will play a crucial role in building and nurturing a strong team culture, where high morale and exceptional customer service are at the forefront. Key Responsibilities: Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount more »
Employment Type: Permanent
Salary: £45,000
Posted:

Service Desk Lead

Swansea, Neath Port Talbot, Wales, United Kingdom
Hybrid / WFH Options
DVSA
Location Bristol, Newcastle-upon-Tyne, Nottingham, Swansea About The Job Job summary As the Service Desk Lead, youll oversee day-to-day operations, ensuring users and business teams receive exceptional support. Your responsibilities include managing Quality and Reporting processes, implementing support for new projects/services within the ITSM … Toolset, and collaborating with relevant resolver groups and assignment teams. Reporting to the Service Desk Manager, youll also have line management responsibility for Service Desk Analysts. Theres never been a better time to join the DVSA. Our Digital-first vision is supported by a clear strategy which allows … the award-winning services we work on and whats on offer for you, helping drive your career forward. Job Description The purpose of the Service Desk Lead is responsible for overseeing the day-to-day activities of the Service Desk operations to ensure users and business teams received more »
Employment Type: Permanent, Work From Home
Salary: £30,000
Posted:

Admin Officer (AO) - Band E

Cardiff, South Glamorgan, Wales, United Kingdom
Brook Street UK
Job Opportunity: Admin Officer?? Are you a proactive and detail-oriented professional with a passion for administration and customer service? Join our dynamic team and make a real impact! Position Overview We are on the hunt for a talented Admin Officer with strong customer service skills … organise meeting rooms and court hearings. ?? Case Processing: Handle casework, including court orders, claims, and fines. ?? Court Assistance: Clerk in Civil and Family Courts. ?? Customer Interaction: Manage counter (face-to-face) interactions and answer telephone calls. ?? Communication: Collaborate with Judiciary, Magistracy, and other court staff to provide exceptional customer service. ? Pressure Management: Thrive under pressure, delivering a 'right first time' service every time. Required Skills and Experience ? Administration: Strong administration experience with excellent customer service skills. ?? IT Proficiency: Proficient in Microsoft Office 2016; experience with other systems is a plus. ?? Teamwork: Proven ability to work more »
Employment Type: Temporary
Salary: Up to £11.59 per hour
Posted:

Customer Service (German/Dutch/Spanish/ Norwegian)

Cardiff, Wales, United Kingdom
Pyramid Consulting, Inc
Immediate need for a talented Customer Service (German/Dutch/Spanish/Norwegian) . This is a 06+ Months contract opportunity with long-term potential and is located in Cardiff, UK (Onsite). Please review the job description below and contact me ASAP if you are interested. … Job ID: 23-00856 Pay Range: GBP 30K/P.A (Gross) Key Responsibilities: Handle phone calls with customer queries and provide resolution to end users Record case resolutions in the contact center tool based on client communication via phone, email, chat etc. Ensure that cases are resolved within case … per client specifications to the immediate lead as applicable Work independently and within a team Communicate well with internal and external contacts Provide exemplary customer satisfaction Meet quality standards on all handled contacts Complete hours of staffed time on all rostered days Handle contacts while maintaining the targets defined more »
Posted:

Installation and Service Engineer

Chepstow, Monmouthshire, Wales, United Kingdom
Talent Finder
Installation and Service Engineer | Chepstow | Monday -Thursday 8:am – 5pm and Friday 8am – 1pm | £35,000 basic with regular overtime opportunities Our client is seeking a skilled and experienced Service and Installation Engineer to join their team! Established in 2006 by Father and Son duo, the company are … suppliers of commercial and industrial laundry equipment. As a Service and Installation Engineer, you will be responsible for installing, maintaining, and repairing commercial and industrial laundry equipment at customer locations. Your primary focus will be on ensuring the efficient operation of laundry equipment, minimising downtime, and providing exceptional … customer service. Please note there is the requirement for regular overnight stays including around the United Kingdom and Europe (you will need a valid passport). Are you the right person for the job? Proven experience as a Service and Installation Engineer, preferably in the commercial or industrial more »
Employment Type: Permanent
Salary: £30,000
Posted:

Service Desk Analyst

Bridgend, Mid Glamorgan, Wales, United Kingdom
Sanderson Recruitment
Service Desk, Help Desk, AD, Itil, 1st Line Service Desk Analyst required for a leading and large corporate organisation based in Bridgend. Engagement via umbrella only. Engagement required 4 days per week on site. The successful candidate will have exceptional customer service skills with the ability … own ticket queue while overseeing the progress of all tickets in the ServiceNow system. Skills and responsibilities: Respond to end-user inquiries via self-service and phone calls. 1st line support ITIL Participate in exciting IT projects, implement new software, hardware etc. Experience with video conferencing equipment and software … Office 2016 Desirable skills:- O365 SCCM AD Citrix Solid understanding of basic networking principles, such as TCP/IP, DNS, and DHCP. Excellent customer service, telephone, and communication skills. more »
Employment Type: Contract
Rate: £200 - £400 per day
Posted:

1st Line Service Desk Up to £28k Cardiff

Cardiff, South Glamorgan, Wales, United Kingdom
Oscar Associates (UK) Limited
1st Line Service Desk | Up to £28k | Cardiff | Office 365 | Azure | Networking | The Company They are a rapidly expanding MSP based in Cardiff that work with banks, high street brands, charities and other well known businesses to provide high quality IT support services, Cyber security and consultancy. It is … a fast paced and fun environment to work in with plenty of room for progression. The Role You will be part of a the service desk team, dealing with phone calls, emails and all other communications are answered in an efficient and professional manner, this will help develop customer service skills. As well this, you will be helping to resolve basic technical issues and to build, install and configure computer hardware. Requirements Valid UK Drivers license and car Minimum 1 year MSP experience Skills Fantastic customer service skills Prior service desk experience Office more »
Employment Type: Permanent
Salary: £22,000
Posted:

Customer Support Technician

Bridgend, Mid Glamorgan, Wales, United Kingdom
Flotek
Job Title: Customer Support Technician Location: Bridgend (on-site) Salary: £23,000 - £25,000 Per Annum Job Type: Full time, Permanent Working Hours: 40 Hours Per Week. Days required will be 5 days per week out of Monday to Sunday, with some weekend working required. 8 Hours Per day … sales and support locations across the South West. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an enthusiastic customer service-focused individual with previous experience … client and passing it through to the engineering team. Key Responsibilities: Answering the phone to inbound calls from customers who require technical help Ensuring customer faults and incidents are responded to and resolved within SLAs Demonstrate ownership, accountability, and strive for 'First Call Resolution' Troubleshoot and resolve software and more »
Employment Type: Permanent
Salary: £24,000
Posted:

Customer Service Representative

Cardiff, Wales, United Kingdom
Pyramid Consulting, Inc
Role: Customer Service (Dutch or German or Norwegian or Swedish Speaker) Location: Cardiff,UK 5 days onsite Pay Rate - £30,000 p/a + Employment Benefits Duration: 6 months FTC initially (with a view to possible extension) Work Experience/Responsibilities Handle phone calls with customer … per client specifications to the immediate lead as applicable Work independently and within a team Communicate well with internal and external contacts Provide exemplary customer satisfaction Meet quality standards on all handled contacts Comlete hours of staffed time on all rostered days Handle contacts while maintaining the targets defined … the project: response time, handle time and resolution rate aligned with Project KRAs. Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI Attend trainings as required more »
Posted:

Customer Service Representative- Dutch

Cardiff, Wales, United Kingdom
Pyramid Consulting, Inc
English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client systems Previous experience in an outsourced customer service environment is of advantage. Work Experience/Responsibilities Handle phone calls with customer queries and provide resolution to end users Record … per client specifications to the immediate lead as applicable Work independently and within a team Communicate well with internal and external contacts Provide exemplary customer satisfaction Meet quality standards on all handled contacts Complete hours of staffed time on all rostered days Handle contacts while maintaining the targets defined … the project: response time, handle time and resolution rate aligned with Project KRAs. Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI Attend trainings as required Preferred Competencies Possesses an advanced understanding of using computers and is effectively more »
Posted:

Sales Coordinator

Cardiff, Wales, United Kingdom
ActiveQuote
technology. Working with partners including MoneySupermarket, GoCompare and MoneySavinExpert as well as attracting our own direct customers, we provide an on-line and telephone service for consumers allowing them to tailor quotes, shortlist policies and buy the best and most cost effective levels of cover for them. Our customers … Job Scope: As an ActiveQuote Sales Coordinator, you will form part of the Qualifying Team function and will be the first contact with a customer, explaining the features of ActiveQuote and the benefits of the advised sales process, to generate and refer a lead for the Sales Consultants. The … volume outbound calls on real time and legacy campaigns to meet an expected call and quality target. You will be expected to offer outstanding customer service being first point of call to the comparison site customer generated leads. Responsibilities and Duties: Act as the first point of more »
Posted:

Helpdesk Advisor

Cardiff, South Glamorgan, Wales, United Kingdom
Focus Resourcing Group
a Temp - Perm basis starting immediately for an initial period of 3 months. You will be joining a friendly & supportive Helpdesk team, to answer customer calls, supporting them with technology issues, and working with the technical team to provide excellent customer service and technical support. Someone with … strong customer service or contact centre based experience, plus a good understanding of technology/computers would fit well in this team. Hours: 37.5 per week. Shifts: Monday to Friday 9am -5:30pm - with the possibility of other shift patterns available. Hourly Rate: £11.44 Location: Due to location … customers informed at all times of progress of work. Report escalations to relevant departments. Update internal system to ensure smooth communication between departments. Document customer specific information. Skills & Experience: Good attitude and communication style when dealing with customers. Strong verbal and written communication skills. Competent PC user including Microsoft more »
Employment Type: Temporary
Salary: Up to £11.44 per hour + Temp to Perm
Posted:

Purchasing Administrator (Sage/Xero)

Newport, Gwent, Wales, United Kingdom
The Recruitment Co
chase invoice as and when To be considered: Strong eye for detail Sage or Xero experience is essential Inputting supplier invoices Computer literate Strong customer service skills Previous admin or customer service experience ideally with at least 18 months of experience is essential Organised and punctual more »
Employment Type: Permanent, Part Time
Salary: Up to £12.44 per hour
Posted:

Administrator

Blackwood, Monmouthshire, Wales, United Kingdom
Gap Personnel - Cardiff
coordinating the supply and installation of our products, ensuring smooth and efficient operations from order processing to final installation. Key Responsibilities Order Management: Process customer installation requests accurately and efficiently. Maintain accurate records of all orders and installations. Supply Coordination: Liaise with Production and Despatch to ensure the product … Scheduling: Coordinate with installation teams to schedule fittings. Communicate installation schedules to customers and ensure their availability. Manage any changes or rescheduling requests efficiently. Customer Service: Serve as the primary point of contact for customers regarding order and installation queries. Provide exceptional customer service, addressing any … Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Familiarity with inventory management software is advantageous. Detail-oriented with a high level of accuracy. Customer-focused with a professional demeanour. Ability to work independently and as part of a team. How to Apply: Submit your CV and a cover more »
Employment Type: Permanent
Salary: £22,000
Posted:

Aftercare Technical Advisor ( Electrical)

Caerphilly, Mid Glamorgan, Wales, United Kingdom
Focus Resourcing Group
the successful candidate will be responsible for dealing with after sales activities relating to product warranty and technical support. The role: Support customers and service engineers in the swift resolution of product and system related technical enquiries or warranty claims by phone and email to agreed time scales and … with industrial 3 phase motors, AC/DC drives, D.O.L starting methods, motor insulation testing, controls, and field wiring diagnostics Experience of a technical customer service environment. An ability to deal professionally and tactfully with customers in all situations Excellent customer service and communication skills both more »
Employment Type: Permanent
Salary: £35,000
Posted:

Electrical Aftersales Advisor

Caerphilly, Mid Glamorgan, Wales, United Kingdom
Focus Resourcing Group
the successful candidate will be responsible for dealing with after sales activities relating to product warranty and technical support. The role: Support customers and service engineers in the swift resolution of product and system related technical enquiries or warranty claims by phone and email to agreed time scales and … with industrial 3 phase motors, AC/DC drives, D.O.L starting methods, motor insulation testing, controls, and field wiring diagnostics Experience of a technical customer service environment. An ability to deal professionally and tactfully with customers in all situations Excellent customer service and communication skills both more »
Employment Type: Permanent
Salary: £35,000
Posted:

Micro Site Manager

Wrexham, Conwy County, Wales, United Kingdom
Manpower
managing a team of Drivers Experience in managing a small logistics operation in a fast-paced environment Proven track record of delivering high-quality customer service and meeting KPIs Excellent leadership, communication, and interpersonal skills Strong organizational and time-management skills, with the ability to multitask and prioritize … effectively Analytical and problem-solving skills Ability to work under pressure and meet deadlines Attention to detail and accuracy Flexibility and adaptability Strong customer service orientation Benefits: Permanent - Full time position Full Training Provided 25 days holiday + 8 bank holidays Death in service X2 Join our more »
Employment Type: Permanent
Salary: £45,000
Posted:

Operations Administrator

Cardiff, South Glamorgan, Wales, United Kingdom
Brook Street UK
administrators to join a growing team on a temporary basis for up to 6 months. This is a varied role, with a mix of customer service and administration. They are looking for someone to start ASAP, Monday to Friday in a great central location. What will you do … correct any errors What type of skills/experience do I need to be considered for this role? Strong Excel skills Experience in a customer service role Experience in an administration role Excellent written and verbal communication skills Ability to work under pressure, manage and prioritise large workload more »
Employment Type: Temporary
Salary: Up to £12.26 per hour
Posted:

IT Support Engineer (1st and 2nd Line Support)

St Asaph, Denbighshire, Wales, United Kingdom
Office Equipment Systems Ltd
Working Hours: Monday to Friday - 9.00am to 5.30pm (Flexible Hours within 8am - 6pm) About Us: OES (part of Flotek Group) is a leading IT service provider based in North Wales, delivering exceptional IT and communication technology solutions to small and medium businesses. Our customer-first approach emphasizes building … strong relationships and providing superior customer care, ensuring that our services bring genuine benefits to our clients. About the Role: We are looking for a dedicated and energetic IT Support Engineer to join our team. This role covers both 1st and 2nd line support and is based at our … St Asaph Business Park office in North Wales. You will also occasionally visit customer sites to provide hands-on support. Work Location: This is an on-site role based at our St Asaph Business Park office, with travel to customer sites as required. A valid driving license is more »
Employment Type: Permanent
Salary: £30,000
Posted:

IT Support Engineer (1st and 2nd Line Support)

LL17, Groesffordd Marli, Denbighshire, Clwyd, United Kingdom
Office Equipment Systems Ltd
Working Hours: Monday to Friday - 9.00am to 5.30pm (Flexible Hours within 8am - 6pm) About Us: OES (part of Flotek Group) is a leading IT service provider based in North Wales, delivering exceptional IT and communication technology solutions to small and medium businesses. Our customer-first approach emphasizes building … strong relationships and providing superior customer care, ensuring that our services bring genuine benefits to our clients. About the Role: We are looking for a dedicated and energetic IT Support Engineer to join our team. This role covers both 1st and 2nd line support and is based at our … St Asaph Business Park office in North Wales. You will also occasionally visit customer sites to provide hands-on support. Work Location: This is an on-site role based at our St Asaph Business Park office, with travel to customer sites as required. A valid driving license is more »
Employment Type: Permanent
Salary: £24000 - £30000/annum
Posted:

Service Technician

Denbigh, Wales, United Kingdom
Rea Valley Tractors
Service Technician When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Service Technician Hours of Work: 8am to 5pm with a 1 hour lunch … LL16 5TA What we offer: Up to 27 days holiday (plus bank holidays) depending on length of service. 2 x basic salary death in service payment, payable to your nominated recipient Health care cash plan that covers some costs towards dental treatment, NHS prescriptions, Annual health checks etc Benefits … Employee Assistance Programme Ongoing training and Career Opportunities Cycle to work scheme Refer a friend bonus £500 per person terms apply Boot Allowance Long Service Awardson 10, 20 and 30 years Life Event Day- Getting Married, Moving Home, Graduating Part of the Dunstall Holdings Groups, Rea Valley Tractors (RVT more »
Posted:
Customer Service
Wales
10th Percentile
£21,750
25th Percentile
£25,047
Median
£28,000
75th Percentile
£45,780
90th Percentile
£57,500