1 to 25 of 84 Customer Service Jobs in Wales

sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: As part of our growth plans, we're seeking an experienced customer relations individual … that has a real passion for delivering excellence and ensuring customer service is at the heart of everything we do. Job Responsibilities: Be the primary point of contact and build long-term relationships with customers Develop a trusted relationship with key accounts Complete Regular account reviews Upsell ...

Customer Service Team Lead Location:Cardiff Reporting to: Customer Service Operations Manager Closing date: Monday 14th September at 10am At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital … bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business. Our five core values – Listen, Keep ...

Title: Service Desk Manager (Internal Applications Only) Location: Cardiff (Hybrid) Contract type: Permanent #LI-Hybrid About the role This position sits within the Service Desk function of the Cloud, Cyber and IT (CCIT) Business Unit and reports directly to the Head of Service Desk. The Service Desk Manager is responsible for the operational leadership, performance and continuous improvement of ARO’s 1st and 2nd Line Service Desk teams. The role ensures the consistent delivery of high-quality support services, achievement of contractual service levels and customer outcomes, and the development ...

Customer Services Representative Location: Cardiff Free Parking Salary: £28k - £38k per annum D.O.E Plus a £3,600k annual bonus Great benefits and career progression. The Company A leading provider of Telecommunication products and solutions to business clients in the UK. A People and customer orientated business offering very … strong career prospects and great benefits. The Role Customer Service Representative This is an exciting customer service role where you will proactively support the Sales Teams with high value customers. You will play key role in improving our customer experience as you will help manage ...

Service Administrator Location: Caerphilly Salary: £28k Job Type: Hybrid The Role We are looking for an organised and customer-focused Service Administrator to join a busy service team in Wales. This is a varied role supporting customers, engineers and service management to ensure service … working in a fast-paced environment where organisation, communication and attention to detail are key. This is what you'll be doing As Service Administrator , you'll provide essential administrative and coordination support across the service operation. Coordinate and maintain the contract diary, helping to ensure service ...

## Technical Support Team ManagerApply: Cardiff: Full time: Posted Today: R118281Are you passionate about leading high-performing teams and delivering exceptional customer experiences Do you enjoy driving operational excellence, continuous improvement, and building strong relationships across a business? **About the Business**LexisNexis Risk Solutions is the essential partner … Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud ...

rewarding opportunity to play a key role in helping people during some of the most important moments of their lives. The Role As a Customer Service Advisor, you'll be the first point of contact for customers requiring support. You'll remain calm under pressure, gather key information … ensure callers are connected to the appropriate service quickly and accurately. This is more than a customer service role. It's an opportunity to make a real impact every day. What We're Looking For Excellent communication and listening skills Empathy and professionalism in sensitive situations Ability ...

senior Program Manager -Travel Department in Newport, RI .This role will support the Travel Department, focusing on DTS profile management, report generation, audits, customer service, and training delivery. The position requires fluency in the JTR, Navy Business Rules, and government travel regulations. Position Type: Full-Time Salary … oversee the Travel Department. This role requires expertise in the Defense Travel System (DTS), government travel regulations, and Navy business rules, along with strong customer service and training skills. The Program Manager will be responsible for ensuring compliance, supporting travelers, managing reporting, and conducting audits, while serving ...

Cardiff, UK | Permanent | Full-time | £34,000-£37,000 per year Our client is looking for an experienced Service Delivery Professional to join its Managed Service Team, supporting the delivery of services around its range of products. This is a customer-facing role focused on service … improvement, working with stakeholders across the UK and Europe. The Role The successful candidate will be responsible for creating, negotiating, implementing, monitoring and improving Service Level Agreements (SLAs), as well as helping to ensure customer requirements are reflected within service and supplier contracts. You will work closely ...

measurable revenue . The successful candidate will sit at the centre of our sales, account management, marketing and studio teams , helping us build stronger customer relationships, generate opportunities and ensure our creative and digital capabilities are being fully commercialised. You will need to be comfortable challenging established thinking, proposing … offers and strategies designed to recover dormant revenue . Understand why customers have stopped purchasing and identify opportunities to rebuild those relationships. Establish structured customer feedback loops to improve retention and account development. Account Development Work alongside Account Managers to identify the full commercial potential of every customer ...

global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world-class customer service delivery to more than 700 jurisdictions worldwide. Why You Should Work Here... Our employees are at the heart of everything … company culture focused on employee development and career enhancement. Our team members can communicate and collaborate with colleagues around the world. Duties & Responsibilities Provide customer service/support to regulators and suppliers Conduct evaluations of submission files, identifying any areas of regulatory concern and provide related determinations. This ...

become a valued part of the university support community while staying connected to the wider technical services team. Core hours will align to university service desk requirements, with support during important periods such as teaching, enrolment, examinations and events. You will be joining a role where your work … Team Lead is responsible for leading the day‐to‐day operational delivery of the Level 1 and 2 support function within the University managed service across 5 campuses, providing technical direction, workload coordination and hands‐on escalation support across endpoint management, application deployment, remediation and service improvement activities. ...

Role: Service & Repairs Coordinator For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on. Salary: £24,862.50 Hours: Full-Time Monday to Friday 9am-5pm Location: Cardiff (In person) Role Overview We are looking for a highly organised, computer-literate … customer-focused Service & Repairs Coordinator to join our client's office-based team. This is a varied coordination role managing multi-channel customer enquiries across phone, email, CRM, and supplier portals. You will be a key contact for customers, trade accounts, suppliers, and service engineers, helping ...

summary Are you passionate about IT and providing users with brilliant customer service? If so, we're looking for an enthusiastic IT Support Officer to join our reliable, customer-focused IT Service Desk team as the first point of contact for technical support to colleagues across … issues reported either via the telephone, ITSM user portal or in person effectively and efficiently, in a polite and professional manner adhering to negotiated Service Level Agreements. Record accurately all type of IT related issues within the Service Desk's incident management tool (ITSM). Provide first line ...

description 4 on 4 off - Field Service Engineer - Hull Location: Field-Based Salary: Competitive Starting + Up To £1,000 Onboarding Bonus + Bonuses Company: NoteMachine (A BRINK’s Company) Shifts: 4 Days On/4 Days Off | 09:00 – 20:30 As a Field Engineer at NoteMachine … really make an impact every day. The Opportunity As we continue to expand and build our national engineering base, the lookout for a Field Service Engineer who’s hands‐on, people‐savvy, and ready to tackle real‐world tech challenges across our ATM network. Whether you're experienced with ...

including scheduling, processing data, extracting, and analysing information for participant screening records and handle participant communications. You will provide comprehensive administrative support and excellent customer service within a busy, sensitive environment. You must have previous administrative experience in a customer service environment and possess excellent communication … point of contact, providing clear guidance and handling sensitive enquiries from participants, clinicians and healthcare professionals. Communicate screening information effectively. Support operational service delivery, including results processing, documentation management. Maintain compliance with national policies and contribute to audits, quality assurance and continuous service improvement. Maintain data integrity across ...

pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve … + Incentive Awards tied to your performance + Benefits About our Machine Learning Operations team: The challenges are significant: we aim to transform customer service by reducing the time and effort required to resolve issues, enhancing customer confidence and satisfaction. As part of Operations ...

Saalex is seeking a Media Center (MC) Audiovisual Technician in Newport, RI to provide frontline customer service and technical support for multimedia presentation, collaboration, and video teleconferencing (VTC) environments. This position is responsible for the installation, operation, troubleshooting, maintenance, and support of audiovisual systems used in conference rooms … installing, operating, and troubleshooting audiovisual systems and related technologies. Ability to learn and support a wide variety of audiovisual hardware and software platforms. Strong customer service, communication, and teamwork skills. Ability to lift 40 pounds or more. Ability to climb ladders or scaffolding and work in elevated ...

insurance industry and build a long-term career with a business that actively looks to promote from within. You might already work in sales, customer service, retail or hospitality and be ready for a new direction. Or perhaps you re looking for your first opportunity in a professional … sales. Good organisational skills and confidence using IT systems. A desire to learn, develop and progress within the business. Previous sales or telephone-based customer service experience could be useful, but your approach and willingness to learn are just as important. What ...

hours, benefits and a collaborative kitchen where quality and creativity matter. You'll take ownership of a fast-paced deli station while delivering friendly service and food you can be proud of. If you enjoy staying active, working with a team and creating an excellent guest experience … lives of our customers and clients by providing healthy, nutritious menus at all meals. We are looking for a motivated multi-tasker who enjoys customer service to handle this high volume fast-paced station. This station will provide made to order sandwiches, paninis and wraps for café service ...

livestock and enjoy working with people? This could be a great opportunity to take your agricultural knowledge in a new direction. This is a customer focused role with a strong agricultural connection. You will be speaking directly with farmers, helping them resolve queries, supporting them with the platform … farm, a background in livestock, agricultural studies, an agricultural role or simply having strong practical knowledge of the farming environment. Previous experience in customer support or technology is useful, but it is not essential. Full training will be provided. The role As an Agricultural Customer Support Executive ...

Estimator/Autocad Designer Neath To £30k depending on experience We are looking for an experienced Estimator with strong CAD, estimating and customer service skills to strengthen our clients team in Neath You will manage customer enquiries, understand their requirements, prepare accurate quotations and produce 2D AutoCAD … drawings, whilst building strong relationships. Key Responsibilities Handle customer enquiries by phone, email, web and social media Prepare accurate quotations and 2D AutoCAD drawings Follow up quotations and develop customer relationships Understand customer budgets, specifications and requirements Maintain accurate records using ODOO CRM Work closely with production ...

then send your application for consideration. Neath To £30k depending on experience We are looking for an experienced Estimator with strong CAD, estimating and customer service skills to strengthen our client's team in Neath You will manage customer enquiries, understand their requirements, prepare accurate quotations … produce 2D AutoCAD drawings, whilst building strong relationships. Key Responsibilities Handle customer enquiries by phone, email, web and social media Prepare accurate quotations and 2D AutoCAD drawings Follow up quotations and develop customer relationships Understand customer budgets, specifications and requirements Maintain accurate records using ODOO CRM Work ...

traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems … Product Design makes up over half of our design disciplines, working in tight-knit squads alongside research, product, engineering and data to solve real customer problems at scale. We design for the "magic moments" We’ve built a bank that feels human, not just functional. Our product ...

become a valued part of the university support community while staying connected to the wider Technical Services team. Core hours will align to university service desk requirements, with support during important periods such as teaching, enrolment, examinations and events. You will be joining a role where your work … campus life. The Endpoint and Application Engineer is responsible for the day-to-day operational delivery of endpoint management, application packaging, deployment, remediation and service improvement activities within the University managed service across five campuses. Working as part of the Technical Services team, the Endpoint and Application Engineer ...