2 of 2 Customer Experience Jobs in Middlesbrough

marketing, analytics, and operational teams, driving growth through performance marketing, SEO, conversion optimisation, and data-led insights. You will manage and mentor a multidisciplinary team, ensuring sustainable growth, improved customer journeys, and maximised digital marketing ROI. Additionally, you will act as a senior voice within the leadership team, influencing wider business strategy. Responsibilities Define and execute the digital strategy … Retargeting. Optimise metrics including CAC, LTV, ROAS, and AOV. Manage e-commerce platform roadmap and deliver a high-performance, mobile-first UX/UI. Enhance conversion rates and overall customer experience. Drive a data-led approach with clear KPIs across channels. Ensure accurate tracking, reporting, and resolution of analytics issues. Manage BI and reporting (Power BI, SQL, BigQuery) plus … and automation via APIs and connectors. Monitor trends and emerging tech (AI, personalisation, omnichannel) to enhance digital capabilities. Implement tools and processes to improve efficiency, tracking, and reporting. Essential Experience: 5+ years experience in a senior digital leadership role within e-commerce or retail. Strong commercial acumen with digital P&L ownership and a track record of growth More ❯

business whose products are used by thousands of companies and impact millions of lives. They're looking for a Technical Support Analyst to join their team and deliver exceptional customer support. This role is less "hardcore IT" than you might think - it's all about problem-solving, customer service, and communication, with some technical elements. You'll be … the first point of contact for customer queries, making sure every interaction is handled smoothly, professionally, and with a smile. What you'll be doing: Handling customer queries by phone and email, logging, troubleshooting, and resolving issues. Escalating tickets where needed and working with 2nd/3rd line teams to ensure quick resolutions. Keeping records accurate and up … to date. Spotting ways to improve processes and enhance the customer experience. What we're looking for: Strong communication and customer service skills - you'll enjoy speaking with people and building positive relationships. Good IT skills, including Microsoft Office. At least 1 year of experience in a support or service role (doesn't have to be deep More ❯