5 of 5 Customer Experience Jobs in Middlesex

As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with … business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration … to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You More ❯

Customer Project Manager Are you a customer-focused Project Manager with a passion for delivering seamless implementations? Do you thrive in a fast-paced environment where collaboration, innovation, and customer satisfaction are at the heart of everything you do? If so, I'd love to hear from you! Role Overview As Customer Project Manager, you’ll … be the driving force behind the successful onboarding of my clients' largest customers. Working closely with Product and Service Delivery teams, you’ll manage internal resources and customer stakeholders to ensure a smooth, efficient, and high-impact implementation experience. Key Responsibilities Customer-Centric Project Management: Lead end-to-end projects, ensuring a smooth transition from initial agreement to … detailed project plans, track milestones, and guide customers through every step of their onboarding journey. Process Design & Optimisation: Continuously refine onboarding processes to enhance efficiency and deliver an exceptional customer experience. Cross-Functional Collaboration: Partner with Product, Service Delivery, Sales, and other internal teams to align project requirements and expectations, always keeping the customer’s needs front and More ❯

CIAM at Barclays, where you will support the acceleration of a new digital platform capability, transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role, partnering with business aligned engineering and product teams, to ensure a collaborative team culture is at the … heart of what we do. To be successful in this role you should have: Strong hands-on experience in the configuration, deployment and running of ForgeRock COTS based IAM solutions (PingGateway, PingAM, PingIDM, PingDS), including designing and implementing cloud-based, scalable and resilient IAM solutions for large corporate organisations. Experience with IAM engineering experience across authentication, authorisation … OAuth2.0, OpenID Connect, SAML and policy management Expertise with JavaScript, Java, Python, and must be comfortable with API and microservices development. Strong working knowledge of Site Reliability Engineering principles Experience with Cloud computing (AWS is essential, Azure is a plus) Some other highly desirable skills include: Experience in DevSecOps - knowledge of Product Operating Model Knowledge of Infrastructure as More ❯

for CIAM at Barclays, where you will bring to life a new digital platform capability, transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role, partnering with business aligned engineering and product teams, to ensure a collaborative team culture is at the … heart of what we do. To be successful in this role you should have: Experience across configuration and integration with Hardware Security Module (HSM) and AWS Secrets Manager (ASM) tooling, certificate lifecycle management, e.g. rotation, revocation, and in automating security workflows Experience using GitLab CI/CD pipelines, AWS CLI or Chef. Strong experience with Cloud Security … and secure key lifecycle management, advanced threat modelling, SOC operations, securing microservices and APIs, DevSecOps best practices, vulnerability scanning, tools, approaches, vulnerability patching and vendor management for security Strong experience in penetration testing and hands-on coding in at least one of the following: JavaScript, Java, Python. Some other highly desirable skills include: Experience in hands-on configuration More ❯

Prepare and deliver compelling presentations, sales pitches, and contracts. Negotiate and close deals to achieve sales and growth targets. Collaborate with internal teams (marketing, operations, product) to deliver excellent customer experiences. Track, analyze, and report on sales performance and market trends. Stay up-to-date with industry developments and competitors. Required Skills & Qualifications: Proven experience as a Business … professional growth and development. Dynamic and innovative work environment. Supportive team structure. To apply for this Business Developer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role. More ❯