1 to 25 of 695 Customer Experience Jobs in the South East

you a data-driven strategist with a passion for e-commerce and re-commerce? Do you thrive in Agile-paced environments where your insights directly shape business decisions and customer experiences? If so, we have an exciting opportunity for you to join a agile and rapidly growing online retail company as a Senior Data Insight Analyst . 🌟 About the … Role As a key member of the Data Insight Team, the analytical heartbeat of the business, you'll use vast datasets to uncover trends, improve pricing, enhance customer journeys, and drive strategic growth across multiple brands. You'll work closely with marketing, product, and executive teams to turn data into useful insights that fuel innovation and performance. 🔍 Key Responsibilities … For the B2C Retail Brand: Develop pricing algorithms balancing supply, demand, and margin targets. Build dashboards to track product launches and promotional performance. Analyse customer acquisition channels and ROI using tools like Google Analytics, Ads, Meta, Bing. Map customer journeys and identify conversion drivers. Enhance loyalty programs and customer lifetime value. Lead A/B and multivariate More ❯

platforms. Our vision: A world of healthy pregnancies, thriving children, and confident parents. As the world's partner in parenting , we are passionate about leveraging technology to enhance our customer journey, drive growth, and maintain our competitive edge. We are seeking an experienced Head of Digital Development to deliver our digital product and platform evolution . This critical role … will be responsible for helping set and implement our digital strategy, ensuring a seamless and engaging experience for our customers across web, app and email. Location: Bourne End, Buckinghamshire,United Kingdom Reporting To: Chief Growth Officer Key Responsibilities: Help set and deliver against the digital development strategy and roadmap, aligning it with the company's business objectives, marketing goals … and customer needs. Identify and evaluate emerging digital technologies and trends, proposing innovative solutions to enhance customer experience, operational efficiency, and business growth. Drive a culture of innovation, experimentation, and continuous improvement within the digital development team. 2. Product & Platform Development: Oversee the end-to-end lifecycle of all digital products and platforms, including websites, mobile applications More ❯

This range is provided by Digital Waffle. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Digital Waffle Tech Recruitment Manager (DevOps, Cloud & Infrastructure) for the UK & US . Get in touch to find out how I can solve your hiring … meaningful impact from day one. This role sits at the core of our business , where data isn’t just a resource — it’s the engine powering our product innovation, customer experience, and revenue growth. About the Role As part of our high-performing Data Insight Team , you’ll be working with large datasets to extract critical trends, uncover … growth opportunities, and drive fast-paced, data-informed decision-making. You'll influence key business strategies, using insights to directly shape product performance and customer satisfaction. If you’re someone who loves the challenge of turning raw data into actionable change — and wants the autonomy to make a real difference — this is the opportunity for you. What You'll More ❯

is seeking a Customer Experience Account Manager to manage multi-million dollar accounts, coordinating all aspects from inception through live production for card personalization and manufacturing. The CX Account Manager will provide proactive account management, act as a liaison between IDEMIA and customers, and deliver high levels of customer service to increase client satisfaction by providing accurate … information and timely responses. The role involves acting as a customer advocate within IDEMIA, working cross-functionally across departments to ensure excellent customer satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES Handle inquiries from external clients and internal teams; answer questions and resolve escalated issues. Complete basic client requests and respond promptly, maintaining service level agreements (SLAs). Proactively collaborate with … internal partners to meet customer needs. Ensure compliance with policies, guidelines, and regulatory requirements. Utilize knowledge of IDEMIA products and services to assist and upsell to customers. Exercise independence in problem-solving and decision-making. Work within established guidelines, consulting managers for complex situations. Focus on delivering a differentiated customer experience, serving as a single point of More ❯

platform and reporting-related issues, escalations, and opportunities. Collaboration with IT, product, and transformation leadership to ensure alignment between data capability and strategic priorities. Ideally, you’ll have: Proven experience in a Senior or Lead Data Engineering role, with responsibility for data architecture, reporting platforms, and technical team leadership. Extensive hands-on experience with the Microsoft Azure data … ability to optimise and extend data warehouse and data lake schemas, collaborating with stakeholders to design scalable, performant ETL/ELT pipelines. Strong proficiency in SQL and Python, with experience using modern data transformation frameworks such as ADF. Experience working with structured and semi-structured data (e.g. JSON, Parquet, CSV, API sources). Proven ability to design and … automation tools such as Azure DevOps and Terraform. Strong knowledge of data governance, privacy, and compliance standards, particularly in UK-regulated industries such as telecoms (e.g. GDPR, Ofcom). Experience mentoring and managing technical team members, assigning tasks, conducting code reviews, and embedding best practices. It would be great if you have: Experience working with Microsoft Fabric, Dynamics More ❯

align BI priorities and strategies. Define Key Performance Indicators (KPIs) and develop dashboards and automated reports. Provide third-line support to the Service Delivery team as needed. Required Skills & Experience Extensive Power BI development experience, including expertise in PBI Desktop, PBI Service, and content distribution. Strong understanding of data management platforms, BI lifecycle methodologies, and data visualisation best … Azure Data Studio, dimensional data modelling (Kimball methodology), and data presentation in Power BI using DAX. Expertise in writing efficient and robust SQL code to support dimensional data models. Experience gathering reporting requirements and translating them into dashboards and reports. Ability to communicate complex data concepts to non-technical stakeholders. Strong attention to detail to ensure data accuracy and … quality. Experience mentoring team members in Power BI development and reporting best practices. Ability to validate data to maintain reporting accuracy. Proven track record of delivering high-quality reporting and analytics on time and within budget. Problem-solving mindset with the ability to influence stakeholders and develop innovative solutions. Excellent written and verbal communication skills. Adaptability to fast-paced More ❯

Join to apply for the Customer Success Manager(Buyers) role at Once For All Continue with Google Continue with Google 2 days ago Be among the first 25 applicants Join to apply for the Customer Success Manager(Buyers) role at Once For All Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps … over 60k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government. About the Role The Customer Success Manager (Buyers) role is responsible for building and maintaining strong relationships with our buyers, growing strategic, lasting and successful partnerships. You help customers maximise the value they get … from use of the products and services they subscribe to, drive platform adoption both in the buyer community and their respective supply chains; help retain subscriptions and grow customer advocacy. Responsibilities Customer onboarding Develop a comprehensive understanding of the customer needs and business objectives, building a personalised adoption plan that supports their business and increases customer More ❯

Social network you want to login/join with: Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of … for model training and inference. Required Qualifications Bachelor’s or Master’s degree in Computer Science, Data Science, Machine Learning, Applied Mathematics, or a related field. 4+ years of experience in building and deploying AI/ML models in a business setting, ideally in a regulated or enterprise environment. Demonstrated experience taking AI solutions from ideation to production … to translate business questions into analytical frameworks and interpret results for non-technical stakeholders. Strong proficiency in Python, SQL, and relevant ML libraries (e.g., Scikit-learn, TensorFlow, PyTorch). Experience with model operationalization using tools like Docker, Kubernetes, MLflow, or SageMaker. Marketing KPIs knowledge: CTR, conversion rate, MQL to SQL, ROI, CLV, CAC, retention. Experience working with multi More ❯

Social network you want to login/join with: Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of … for model training and inference. Required Qualifications Bachelor’s or Master’s degree in Computer Science, Data Science, Machine Learning, Applied Mathematics, or a related field. 4+ years of experience in building and deploying AI/ML models in a business setting, ideally in a regulated or enterprise environment. Demonstrated experience taking AI solutions from ideation to production … to translate business questions into analytical frameworks and interpret results for non-technical stakeholders. Strong proficiency in Python, SQL, and relevant ML libraries (e.g., Scikit-learn, TensorFlow, PyTorch). Experience with model operationalization using tools like Docker, Kubernetes, MLflow, or SageMaker. Marketing KPIs knowledge: CTR, conversion rate, MQL to SQL, ROI, CLV, CAC, retention. Experience working with multi More ❯

Social network you want to login/join with: Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of … for model training and inference. Required Qualifications Bachelor’s or Master’s degree in Computer Science, Data Science, Machine Learning, Applied Mathematics, or a related field. 4+ years of experience in building and deploying AI/ML models in a business setting, ideally in a regulated or enterprise environment. Demonstrated experience taking AI solutions from ideation to production … to translate business questions into analytical frameworks and interpret results for non-technical stakeholders. Strong proficiency in Python, SQL, and relevant ML libraries (e.g., Scikit-learn, TensorFlow, PyTorch). Experience with model operationalization using tools like Docker, Kubernetes, MLflow, or SageMaker. Marketing KPIs knowledge: CTR, conversion rate, MQL to SQL, ROI, CLV, CAC, retention. Experience working with multi More ❯

they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation … Title: Software Developer in Test (SDET) - Java Location: United Kingdom About Us We are a leader in the fintech space, driven by innovation and committed to delivering a seamless customer journey that is both user-friendly and efficient. Our Technology team is comprised of Testing, Engineering, DevOps, Change, Service Management, and Architecture. Organized into long-lived, value-stream-aligned … with platform engineers to integrate automated tests into CI/CD pipelines for continuous testing. Advise developers on unit testing best practices to drive shift-left defect detection. Proven experience in an SDET/Test Automation role. Key Requirement: Hands-on experience testing Native Apps using Appium . Proficiency in Web (GUI) and back-end microservice testing. Demonstrated More ❯

they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation … Title: Software Developer in Test (SDET) - Java Location: United Kingdom About Us We are a leader in the fintech space, driven by innovation and committed to delivering a seamless customer journey that is both user-friendly and efficient. Our Technology team is comprised of Testing, Engineering, DevOps, Change, Service Management, and Architecture. Organized into long-lived, value-stream-aligned … with platform engineers to integrate automated tests into CI/CD pipelines for continuous testing. Advise developers on unit testing best practices to drive shift-left defect detection. Proven experience in an SDET/Test Automation role. Key Requirement: Hands-on experience testing Native Apps using Appium . Proficiency in Web (GUI) and back-end microservice testing. Demonstrated More ❯

they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation … Title: Software Developer in Test (SDET) - Java Location: United Kingdom About Us We are a leader in the fintech space, driven by innovation and committed to delivering a seamless customer journey that is both user-friendly and efficient. Our Technology team is comprised of Testing, Engineering, DevOps, Change, Service Management, and Architecture. Organized into long-lived, value-stream-aligned … with platform engineers to integrate automated tests into CI/CD pipelines for continuous testing. Advise developers on unit testing best practices to drive shift-left defect detection. Proven experience in an SDET/Test Automation role. Key Requirement: Hands-on experience testing Native Apps using Appium . Proficiency in Web (GUI) and back-end microservice testing. Demonstrated More ❯

they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation … Title: Software Developer in Test (SDET) - Java Location: United Kingdom About Us We are a leader in the fintech space, driven by innovation and committed to delivering a seamless customer journey that is both user-friendly and efficient. Our Technology team is comprised of Testing, Engineering, DevOps, Change, Service Management, and Architecture. Organized into long-lived, value-stream-aligned … with platform engineers to integrate automated tests into CI/CD pipelines for continuous testing. Advise developers on unit testing best practices to drive shift-left defect detection. Proven experience in an SDET/Test Automation role. Key Requirement: Hands-on experience testing Native Apps using Appium . Proficiency in Web (GUI) and back-end microservice testing. Demonstrated More ❯

they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation … Title: Software Developer in Test (SDET) - Java Location: United Kingdom About Us We are a leader in the fintech space, driven by innovation and committed to delivering a seamless customer journey that is both user-friendly and efficient. Our Technology team is comprised of Testing, Engineering, DevOps, Change, Service Management, and Architecture. Organized into long-lived, value-stream-aligned … with platform engineers to integrate automated tests into CI/CD pipelines for continuous testing. Advise developers on unit testing best practices to drive shift-left defect detection. Proven experience in an SDET/Test Automation role. Key Requirement: Hands-on experience testing Native Apps using Appium . Proficiency in Web (GUI) and back-end microservice testing. Demonstrated More ❯

strong industry knowledge, we create numerous opportunities for Microsoft, our clients, and for you. Avanade has many paths for you to pursue, leading to your unique success. As a Customer Engagement, you will play a key role in designing, developing, and implementing Dynamics 365 Customer Engagement (CE) solutions. You will work closely with clients and project teams to … create innovative business applications that enhance customer experiences and streamline operations. This role offers the opportunity to work for Microsoft’s #1 partner, with a focus on professional development, cutting-edge technology, and leadership in solution delivery. Together we do what matters. Key Responsibilities: Solution Design & Configuration: Design and configure Dynamics 365 CE modules (Sales, Customer Service, Marketing … strong industry knowledge, we create many opportunities for Microsoft, our clients, and for you. Avanade has many paths for you to pursue, leading to your unique success. As a Customer Engagement specialist, you will design, develop, and implement Dynamics 365 CE solutions. You will work closely with clients and project teams to create innovative business applications that enhance customer More ❯

The CRM & Loyalty Strategist role within VML Enterprise Solutions' Commerce Performance team offers an unparalleled opportunity to launch your career at the forefront of customer engagement. You'll play a foundational role in supporting the development and execution of cutting-edge CRM and Loyalty strategies for our diverse, top-tier client portfolio. This position is designed for an individual … with a passion for translating consumer insights into actionable CRM and Loyalty strategies that drive tangible commercial growth. You'll gain invaluable experience working closely with senior strategists and consultants, contributing to projects from initial research and analysis through to strategy development, implementation support, and performance measurement. What you’ll be doing: Research & Analysis: Conduct comprehensive competitive research, industry … This includes gathering data on market trends, best practices, and emerging technologies in CRM and Loyalty. Strategy Support: Assist in the development of CRM and Loyalty strategies, including defining customer journeys and touchpoints for CRM programs, segmentation, personalisation tactics, and communication frameworks. Contribute to defining program mechanics for loyalty initiatives (e.g., points, tiers, rewards). Content & Toolkit Development: Support More ❯

make a positive impact continues to gain momentum Purpose To manage and monitor our Azure-based SaaS solution in order to ensure system reliability and a high standard of customer service at all times. To detect any issues in real-time and escalate to appropriate teams, in advance of the customer identifying an issue. To follow up and … beyond Azure’s 90-day retention, storing logs for long-term analysis. Analyse logs and performance metrics to identify recurring issues. Provide insights into system downtime, performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations and solutions to ensure consistent highl level of service to customers. Develop scripts and queries (Kusto … Query Language - KQL, PowerShell, Python) for log analysis. Implement automated remediation workflows where possible. Recommend improvements to architecture based on performance data. Work closely with engineering, DevOps, and customer support teams to resolve incidents as fast as possible. Document best practices for monitoring, alerting, and reporting. Assist in setting up a customer-facing status page to improve transparency. More ❯

empathy with strategic thinking, and who thrives in fast-moving environments. You will bridge operations and development, championing improvements that not only deliver business value but enhance end-user experience across systems such as ConnexOne and Dynamics 365. The successful candidate will be responsible for maximising the value of key digital products and platforms within Aerial Direct's transformation … Awards! Company pension scheme You'll get involved in: Product Ownership & Application Support: Defining and evolving the application support model in partnership with IT to ensure responsive, scalable, and customer-aligned outcomes. Understanding upcoming changes to the applications and inform the relevant stakeholders. Work with the business to review and support the implementation of new features that deliver the … time management and prioritisation skills to manage a high workload Excellent analytical, problem-solving and conceptual skills with the ability to take an innovative approach to business problems. Proven experience in managing ConnexOne or a similar Omnichannel Contact Centre Solution. Experience with incident management and troubleshooting. Strong knowledge of Dynamics 365, Microsoft Planner and Workflow Management systems Advanced More ❯

meaningful impact from day one. This role sits at the core of our business , where data isn’t just a resource — it’s the engine powering our product innovation, customer experience, and revenue growth. 🔍 About the Role As part of our high-performing Data Insight Team , you’ll be working with large datasets to extract critical trends, uncover … growth opportunities, and drive fast-paced, data-informed decision-making. You'll influence key business strategies, using insights to directly shape product performance and customer satisfaction. If you’re someone who loves the challenge of turning raw data into actionable change — and wants the autonomy to make a real difference — this is the opportunity for you. 🌟 What You'll … influence decisions at board level. Reporting on trends and insights using Power BI , SQL , and Excel (VBA/macros) . 🎓 What You’ll Bring Minimum 5+ years of analytical experience, ideally in pricing, revenue, or e-commerce environments. Background in industries such as airlines, car rental, comparison shopping portals, or DTC brands is a strong plus. Proven track record More ❯

blend of strategic thinking, technical expertise and strong leadership skills to develop, lead, and motivate a high-performance team consisting of Ecommerce Trade, Ecommerce Development, Website Operations and Retail Customer Experience to deliver an outstanding and personalised customer focused proposition and experience. You will be pivotal in crafting and executing our global Ecommerce strategy, seamlessly aligning with … map for the global business from an ecommerce perspective Ensuring the business meets or exceeds agreed monthly ecommerce sales and targets and trading KPIs Ensuring that Ecommerce and Retail Customer Experience teams have the tools and resources needed to meet and exceed agreed targets across each channel Building a data driven, analytical approach to enhance continuous improvement of … the Ecommerce and Retail Customer Experience channels. Monitoring key metrics and analysing customer interactions to identify trends and react accordingly on a daily, weekly and monthly basis Ensuring the team are delivering engaging interactions and exceptional user experiences consistent with our brand values, driving repeat custom and exceptional LTV through various strategies and tactics Building best in More ❯

JOB TITLE: Platform Owner – DXP Operation - HYBRID Jisc Grade: TGE3 Salary: from £47,000 to £55,000 per annum negotiable depending on experience Hours: 35 hours per week Contract: Permanent Reports into: Head of DXP Operations Location: Hybrid - A blend of working from home and your nominated hub office, we have hubs in London, Bristol, Manchester and Oxford. Specific … directorate, and this role is within Workplace IT , in the DXP Operations team. This team is responsible for the development and maintenance of the DXP Platform to support our customer facing activities. About the role: As Platform Owner in DXP operations, your key objectives are to; Create, maintain and communicate a clear vision for all aspects of the Platform … the Platform(s) both in terms of quality and value. You will play a critical strategic role in the success of the platform which underpins the delivery of great customer experiences. The role is accountable for the successful delivery of outputs, developing our central architecture, owning the product backlog and managing stakeholders. You will lead in a matrix environment More ❯

devices stay seamlessly connected Role Overview We're on the hunt for a highly experienced and strategic Customer Touchpoint Insight Analyst to lead our customer experience (CX) initiatives across multiple channels and group Operating Companies (OPCOS). This role is all about transforming how our customers interact with us by using data-driven insights. Think Voice of … key customers to create a Voice of Customer forum, working with the Customer UX team to drive improvements and demonstrate a reduction in customer churn through CX enhancements. The Secret Sauce (Key Experience & Skills): Senior Service Leadership: A minimum of 2 years' experience as a senior leader in one or more service departments. CX Ownership … but don’t worry—we’re not all suits and ties). Resilience to roll with the punches and come back swinging. Your Objectives For The Year Achieve Target CX Scores: Drive the NPS score to +50 MAR, CES measure to 70 MAR, and CSAT measure to 97% across all relevant customer touchpoints by the end of the year. More ❯

Job Title Customer Support Advisor - Supplier Support Location: Kemp House, Chawley Park, Cumnor Hill, Oxford OX2 9PH Reporting To Team Leader Job Summary To provide excellent customer service in our Supplier Support team. Explaining the benefits and processes associated with our service as well as handling enquiries and issues through first line support. Key Responsibilities Build a rapport … the benefits of the scheme; to help them with their registration for the first time; to assist with renewal of their annual subscription Accurately log and maintain records of customer contact, activity and outcomes on our CRM system Provide accurate and clear information to supplier customers, explaining the benefits and processes involved to complete an online questionnaire required by … our buyer customers First line support for a variety of customer enquiries including IT and procedural issues, concerns and complaints, updates on application and process status Speaking with customers with regard to payment of their subscription fee as a new or renewing customer Actively participate in team meetings to share and exchange information Work consistently to ensure personal More ❯

D365 CE Consultant Location: Winchester/Remote Job Summary Our clients are seeking an experienced Microsoft Dynamics 365 Customer Engagement (D365 CE) Consultant to join their team. The ideal candidate will have a strong background in configuring, customising, and implementing Dynamics 365 CE solutions, with a solid understanding of customer relationship management (CRM) processes and best practices. You … will work closely with stakeholders to translate business requirements into technical solutions that drive operational efficiency and enhance customer experience. Key Responsibilities Work with clients to gather and analyse business requirements and translate them into D365 CE solutions Configure and customise D365 CE applications including Sales, Customer Service, Field Service, and Marketing modules Develop and implement workflows, plugins … architects, and project managers to deliver high-quality solutions Stay up to date with Microsoft’s product roadmap and make recommendations on improvements and best practices Required Qualifications Proven experience implementing and supporting Microsoft Dynamics 365 CE/CRM solutions Strong knowledge of D365 CE modules: Sales, Customer Service, Marketing, Field Service Experience with Power Platform (Power More ❯