Technical Manager
- Location
- Middlewich, England, United Kingdom
customer-focused technical team and supports clients with their ongoing IT requirements, projects and service delivery. Job Description: Take overall responsibility for the delivery of IT support, projects and managed services to business customers. Lead, manage and develop the technical team, including recruitment, onboarding, training, one-to-ones … appraisals. Allocate and schedule technical resources to ensure operational and project requirements are met. Monitor service delivery and ensure the team consistently meets agreed customer SLAs and operational targets. Monitor and report on key performance indicators (KPIs), identifying opportunities for continuous improvement. Maintain accurate and up-to-date ...