2 of 2 Remote/Hybrid 1st Line Support Jobs in the Midlands

Exciting NEW Role Available! First Line Customer Support Based in Wolverhampton £12.60 per hour Full Time Rota Basis - Working hours between 5:00am and 11:00pm Temporary to permanent Our client is currently recruiting for a First Line Customer Support Advisor … emails into incident ticketing tool. Provide initial assessment of all incidents/requests, attempt to resolve, and/or refer to other support areas. Maintain high level of first-time fix rate to achieve Service Desk targets. Maintain detailed and accurate records of actions taken to support ...

Life on the team An opportunity has arisen for a First Line analysts to join a Service Desk team for one of our prestigious customers. The role will focus on providing a top-class service as a first point of contact for anyone with IT related issues. This … attend the customer site 5 days per week in Nottingham or Milton Keynes, remote working is not currently available Experience of working in a 1st/2nd line environment is preferred, but not vital Good customer service skills Can confidently take ownership of an incident then recommended ...