understood. Delivery Support & Acceptance (15%): Work with delivery teams through discovery, design, build, test, release and adoption. Provide timely decisions, clarify requirements, support Agile ceremonies and formally accept outcomes against agreed acceptance criteria. Ensure operational readiness is embedded, including support models, knowledge articles, communications, training, monitoring, service transition, disaster … value and risk Stakeholder management: ability to influence, negotiate trade-offs and align diverse groups (business, engineering, operations, security and suppliers) Working knowledge of Agile delivery (Scrum/Kanban) and product discovery techniques (problem framing, options, MVP, experimentation) Understanding of Workplace/End User Computing and collaboration services (e.g. ...