1 to 12 of 12 Case Management Jobs in the Midlands

members of the support team to ensure customers get the agreed level of service and will be expected to work independently and assist with case escalations where appropriate. You will play a key role in D365 and Power Platform solution support and participate in every aspect of the D365 … and Power Platform solution support from: triage of large case numbers from multiple customers, resolving customer cases, recognising change requests, managing customer escalations and environment/release management. Key Requirements: Can resolve D365 Support cases, provide root cause analysis and create a customer document that outlines the root cause … express what actions a solution must take/how a fix must be implemented and what outcome is expected. Ability to effectively manage their case load and assist in handling and resolving escalation cases. If modifications/customisations are required, either to processes, Power Platform solutions or to the more »

Additionally, the TSD Analyst will: ? Become an expert in the Connected Car Technologies ? Oversee Global markets such as UK, USA, China, EU and Russia ? Case Management; incident management, technical/hierarchal escalations, ticket handling ? Investigations; product knowledge, technical expertise, initiative to think laterally ? Liaison with Client; work more »

is a well-established and successful law firm. As an Administrator, you will work closely alongside solicitors and senior professionals to support with live case management and administrative tasks. Your daily responsibilities could include: - Ensuring all updated records are uploaded directly on to a shared system. - Compliance administration … tasks. - Creating new case files, with accurate client personal details and case status records. - Typing client care letters and confidential communications. - Handling first point of contact queries through email and telephone communications - taking detailed messages and transferring across to the relevant department. - Preparing the meeting room for onsite more »

Job title: Tenancy Officer - Overall Purpose of Job To provide a high quality, customer focused tenancy management service predominantly within a specified geographical area, ensuring efficient and effective management of the Companys housing stock. Driving Licence is essential for this role 12 month position £22, 413.69 p.a. Mon … Fri 30 days annual leave Health Scheme Pension Training and development Main Responsibilities Deal with all tenancy and estate management issues that form part of Ongos tenancy management service such as starter tenancy visits and permission requests. To deal with all aspects nuisance, neighbour disputes and anti-social … of tenancy. Liaise with Community Resolution Team when legal action is required and support them in producing evidence for court. Deal with all tenancy management matters before and after a tenancy ends such as non-occupation investigations, illegal occupation cases and evictions. To deliver services to our customers using more »

You will be responsible for the delivery of application development to that help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business and you will have a lot of autonomy in the role. Experience required … solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm-wide packages … including the practice management system; Propose, design and implement new and innovative systems and analyse existing systems to determine opportunities for streamlining and performance enhancement; When required, assist with business process analysis with a view to further enhancing and developing workflow processes; Work closely with the Projects team with more »

the Year 2023 Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsburys, Post Office, Pret and More Your Background/Skills: Product Management, Data Analysis, Product Roadmaps, Market Trends, Product Vision, Excellent Communication, Team Leadership About us: We are the UKs leading provider of Award-Winning HR … company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower, is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR … analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring more »

Job Title: Lead Complex Case Manager Learning Disabilities Band: 7 Team: Localities Location: Birmingham, Solihull, or other partner sites as needed Responsible to: All Age Continuing Health Care Learning Disability Manager Job Purpose: The Lead Complex Case Manager will conduct comprehensive Continuing Healthcare (CHC) and Funded Nurse Care … retrospective and appeal cases, and managing a caseload. The role involves collaborating with health, social care, and independent sector colleagues to ensure appropriate care management, presenting assessments to panels for ratification, and supporting the delivery and implementation of personal health budgets and DOLS/LPS for your caseload. Key … transparent, multi-agency assessments for NHS Continuing Healthcare/NHS-funded Nursing Care. Manage a complex clinical caseload, including new referrals, reviews, and ongoing case management. Ensure timely completion of assessments within 28 days. Coordinate care with other professionals, ensuring high standards and compliance with national guidelines. Provide specialist more »

New opportunities for Lead Complex Case Manager (Band 7)! We are delighted to offer an exciting opportunity for Lead Complex Case Manager (Band 7). Whether you're seeking consistent shifts or flexibility in your schedule, we provide a supportive environment where you can thrive and make a … and Funded Nurse Care assessments for adults with complex health needs, ensuring timely assessment, review, and monitoring. The post holder will ensure appropriate care management with colleagues and may present assessments for BSOL panel ratification. * Follow the National Framework for NHS Continuing Healthcare, including organising and coordinating MDT eligibility …/LPS for the assigned caseload. * Ensure the clinical team maintains data systems per standard operating procedures. * Handle daily CHC Service inquiries and unexpected case management issues. QUALIFICATIONS & JOB REQUIREMENTS: * 6 months of Healthcare experience as a Lead Complex Case Manager * Right to work in the UK more »

basis. You will play a critical role in maintaining and optimising our IT systems to ensure smooth and efficient operations. Your expertise in document management systems, case management systems, Office 365, and Windows will be essential in supporting our legal professionals and administrative staff. Key Responsibilities Manage … maintain, and troubleshoot document management systems (DMS) and case management systems (CMS) to ensure they are functioning correctly and efficiently. Provide technical support for Office 365 applications, including email, SharePoint, OneDrive, Teams, and other collaboration tools. Install, configure, and upgrade Windows operating systems and software applications. Perform … and support activities. Qualifications Proven experience as an IT Technician or similar role within a law firm or professional services environment. Proficiency with document management systems (e.g., iManage, NetDocuments) and case management systems (e.g., Clio, ProLaw). Strong knowledge of Office 365 applications and administration. Expertise in more »

in legal services and commitment to placing technology at the forefront of their operations. They are seeking a skilled IT Trainer with expertise in Case Management and Document Management Systems to join their team. As their IT Trainer, you will play a pivotal role in ensuring that … their legal professionals are proficient in utilising technology to optimise case management workflows and document handling processes. Responsibilities: Develop and deliver training programs on Case Management and Document Management Systems tailored to the needs of legal professionals. Conduct training sessions, workshops, and seminars both in … training programs. Requirements: Proven experience as an IT Trainer or similar role, preferably within a law firm or legal environment. In-depth knowledge of Case Management Systems and Document Management Systems. Strong communication and presentation skills with the ability to communicate technical concepts effectively to non-technical more »

Provide in-depth knowledge of the D365 CE applications and evaluate the customer’s business processes against the standard D365 CE functionality. Provide Project Management for smaller D365 CE Implementations including Budget, Resource, Milestones reporting supported by Crimson’s PMO function. Responsible for documenting the business requirements which express …/Quote/Order/Invoice) Marketing and campaigns Including Add-ons e.g., Click Dimensions/MailChimp/Microsoft Dynamics Marketing). Service and Case management including SLAs and Entitlements. Custom ISV/xRM solutions using Dynamics 365 CE & Power Platform. Dynamics 365 CE/CRM Customisation and more »

reduce our impact on the environment, in line with our Go Green and LEAN with DREEAM strategy. Participate in the updating of our Academic Management System (CELCAT) in-line with DREEAM procedures under the supervision of the Education Coordinators. About us With over 19,000 staff, we are one … members as part of our DREEAM escalation procedure. Ensure the provision of a prompt, responsive and professional customer engagement service via phone, email, our case management system (Dynamics 365) and Social Media channels. Escalating queries and concerns as required to other members of the team in line with … responsibility for checking and securing the department at the end of the day. Support the delivery of the staff Supervision process using our Academic Management System (CELCAT). Facilitate the coordination of our Simulated Patient (SP) database and support the Simulation Lead as required. Support our Research Team with more »