3 of 3 Change Advisory Board Jobs in the Midlands

of IT services, high customer satisfaction, and identifying opportunities for service growth and innovation. You will play a vital role in service delivery, client relationship management, and technical advisory, working closely with internal teams and client stakeholders to build long-term partnerships. Key Responsibilities Client Relationship Management Act as the main technical point of contact for assigned clients. … are consistently achieved or exceeded. Collaborate with internal teams (support, projects, security) to resolve client issues. Monitor and report on service health, incidents, and trends. Participate in the Change Advisory Board and continuous improvement planning. Contribute to service review reports and root cause analysis. Technical Advisory Provide strategic guidance on IT infrastructure … Good understanding of storage appliances (NetApp, IBM, Lenovo, HP). Familiarity with Cisco Meraki, Cisco Firepower, routers, and firewall concepts. Experience in ITIL frameworks, incident/problem/change management, and project/change management. Exceptional communication (written and verbal) and stakeholder management skills. Strong analytical, listening, and problem-solving abilities. More ❯

all software application projects and changes to live systems are planned and implemented in a controlled and effective manner, adhering to established ITIL standards and the Digital Services Change Request Policy. A primary focus of the role will be to provide leadership to a specialist team, motivating staff and facilitating change effectively. The successful candidate will … will be accountable for managing changes to the Trust's live multi-user systems, ensuring they are implemented with minimal disruption and in line with the Digital Services Change Request process. This includes acting as a key contributor to the Change Advisory Board and ensuring the impact of any changes is thoroughly … of applications. The Senior Product Manager will also coordinate the incident management response for software failures , manage high-priority issues with suppliers , and maintain a forward schedule of change and product roadmaps. About us With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and More ❯

ensuring value for the business. Monitoring key service metrics and taking proactive steps to improve them. Representing the Service Desk in senior IT forums, project service transitions, and Change Advisory Boards. Ensuring IT services align to the ITIL framework, with robust documentation and regular reviews. What we're looking for Proven experience leading a customer-focused More ❯