18 of 18 Remote/Hybrid Customer Experience Jobs in the Midlands

will be accountable for all Services delivered to our Contractual and Professional Services customers. You will provide leadership and management of the virtual customer team, ensuring Services, Sales and Delivery are aligned and focussed on the right customer outcomes, under a joined-up Account Plan. You will cultivate … convert these into opportunities for Computacenter. Where the Role Fits: Youll be a primary member of the Leadership Team for your customer(s) together with the Sales team, including Group Managed Services, Group Professional Services and Group Technology Sourcing as required; Youll be Computacenters leading services presence ...

gather requirements and scope new services, translating into functional and non-functional business requirements and user stories for delivery, focusing on a consistent experience and integration with existing workflows. Map out As-Is, anddesign To-Be processes supporting cost and benefit analysis. Work collaboratively with business users, third parties … that business needs are understood and translated into requirements that enable the selection, design, and delivery of technology enabled business solutions with innovation and customer experience at the heart of design principles. Essential criteria: Experienced in designing efficient and customer focused processes that deliver a good customer ...

Customer Success Manager (SaaS) Birmingham (hybrid – 1–2 days per week in the office, rest remote) Circa £35,000 base (depending on experience) + commission Private medical, life assurance, pension, electric car and cycle schemes, 25 days’ holiday + bank holidays!! Our client is an ambitious, rapidly growing … customers include large corporates and some of the UK’s biggest public sector organisations. They’re looking for a proactive, commercially-minded and experienced Customer Success Manager who can own the customer journey from onboarding right through to renewal and expansion . Their culture is built around people ...

Exciting Career Opportunity at Citizen! Are you passionate and excited about using technology to solve problems and create a seamless experience? As an apprentice, you’ll play a key role in enhancing user and customer experiences through AI-powered tools, automation and cutting-edge contact centre technologies. Role … configuration, maintenance, and optimisation of Amazon Connect contact centre solutions. Assist in creating and maintaining dashboards and reports to monitor system performance and customer experience metrics. Support the continuous improvement of digital channels and AI-powered functionalities within Amazon Connect; this includes building flows, dialogues, and interactions that ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring … skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service ...

Orchestration, and cloud integrations Contribute to client strategy by identifying optimal combinations of business change and ServiceNow capability Champion emerging platform features including Next Experience, UI Builder, Now Assist, and GenAI, shaping future-state operating models Contribution beyond delivery In addition to client work, you will have opportunities … Practice development including thought leadership, whitepapers, internal initiatives, and capability growth Personal learning and development through training, certifications, and structured career progression Skills and experience Proven experience architecting ServiceNow across multiple service management domains Strong understanding of Service Management operating models and enterprise transformation ServiceNow Certified System Administrator ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS (Officially titled Business Development Manager . For advertising purposes … lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Confident, engaging communicator especially over the phone Resilient, organised and self-motivated with a can-do attitude Experience of working to KPIs ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS (Officially titled Business Development Manager . For advertising purposes … lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Confident, engaging communicator especially over the phone Resilient, organised and self-motivated with a can-do attitude Experience of working to KPIs ...

Culture: At 3D Group, we believe in promoting a friendly and dynamic work culture. Our team works collaboratively to provide excellent products and customer experience, and we value everyone's contributions. We are committed to fostering a positive workplace experience for our employees. What Sets Us Apart … value. You’ll work across a variety of products and brands including 3D Group , OSCA , and 3D Autokeys , contributing to both internal tools and customer-facing platforms. Key Responsibilities Develop and maintain full stack applications across multiple brands and platforms. Collaborate with designers, product managers, and other developers ...

trusted provider of innovative EPOS (Electronic Point of Sale) systems, delivering cutting-edge software and hardware solutions to help businesses streamline operations, improve customer experience and increase efficiency. Supporting clients across the retail and hospitality sectors, we pride ourselves on our customer-focused approach, industry expertise … Responsibilities: Identify, qualify and pursue new business opportunities Build, develop and maintain strong client relationships Use CRM software to manage sales activities and customer interactions Deliver engaging presentations and product demonstrations Collaborate with internal teams to ensure seamless sales handovers Attend trade shows, networking events and industry exhibitions Provide ...

lifecycle. Key Responsibilities Process Capture & Design: Document current-state processes and design future-state processes and accountabilities, ensuring digital products are deployed to meet customer requirements. Change Management: Deliver change and adoption activities, including training and post-implementation support, to embed new systems and ways of working. Product Deployment … Work closely with Product and Engineering teams to gather requirements, develop user stories, plan and execute UAT, and ensure deployments meet customer needs. Client Liaison: Act as a primary point of contact for customers during deployment, managing issues, updates, and ongoing communications. Cross-functional Engagement: Collaborate with product managers ...

Service Desk Analyst - Nottingham (Hybrid) Are you a customer-focused professional looking for a role that balances office collaboration with the flexibility of working from home? Join our team of six analysts in Nottingham, where we pride ourselves on solving problems at the first point of contact and maintaining … Service Desk Analyst, you will be the first point of contact for technical incidents and enquiries. Your focus will be on the user experience, ensuring every call and email is handled with care and efficiency. Key Responsibilities: Manage incoming calls and emails via Genesys, logging incidents into our ITSM ...

journey. You’ll work across the business to improve how data is captured, understood, and used, with a particular focus on repairs, assets, and customer records. Every improvement you make will have a direct impact on tenants and service delivery. Day-to-day, you’ll be investigating data mismatches … supportive, open-minded team that values collaboration and innovation. You’ll have the chance to influence decisions that really matter, from compliance to customer experience, and you’ll be part of a business that’s investing in tools, people, and a clear data strategy. There’s genuine scope ...

thrives on innovation and enjoys working across a diverse technology stack. The systems you’ll support underpin both our in-club and online customer experiences, giving you the opportunity to influence how thousands of people interact with Buzz Bingo every day. What You’ll Do Data Pipeline Development: Design … soft drinks Refer a Friend Scheme Life Assurance & Pension Scheme Access to trained Mental Health Advocates What We’re Looking For Essential Skills & Experience: Proven experience as a Data Engineer or similar role, with strong knowledge of data warehousing and modelling. Proficiency in C#, Python, Java, or Scala ...

Company - High Growth and Innovation A rapidly expanding, technology-driven financial-services organisation modernising every aspect of its operations through automation, analytics and customer experience. The company is scaling fast, investing heavily in digital infrastructure and process optimisation using the Zoho ecosystem to connect sales, marketing, operations and finance. … Support Associate) and work closely with the Full Stack and Data Engineering teams to deliver scalable solutions that support new digital products and customer-facing web platforms. Key Responsibilities * Lead and evolve the company's Zoho ecosystem (CRM, Creator, Analytics, Flow, Desk, Campaigns). * Design and implement automation, integrations ...

exciting opportunity to join one of Europe's largest privately owned IT organisations, delivering cutting-edge AV solutions across a variety of customer sites. What's on offer: Competitive salary: £32,000 - £35,000 Hybrid working and core hours aligned with role requirements Ongoing career development and life-long … Engineer , you will be responsible for the installation of professional AV systems across client sites. This role suits someone with hands-on AV installation experience, strong problem-solving ability, and the confidence to work independently or alongside team members and subcontractors to deliver high-quality solutions. Key Responsibilities Installation ...

good understanding of PLC? Join us as Head of Technical Support and take charge of scaling and optimizing our support function to ensure outstanding customer experiences. As Head of Technical Support, you will lead a high-performing team of engineers and specialists, managing both software and electro-mechanical support … operations. You will drive strategy, oversee day-to-day operations, and champion continuous improvement in processes, tools, and customer satisfaction. Why join us? Influence strategic growth and operational performance Hybrid working flexibility Career development and succession planning opportunities Work with a dynamic team across residential and field service sites ...

practices to advise on improvements and future enhancements. Collaborate with internal delivery, sales, and support teams to ensure smooth project execution and a positive customer experience. What You’ll Bring Demonstrated background in a Microsoft 365 engineering or implementation role. Strong understanding of M365 administration, portals, and service configurations. … Experience using PowerShell to automate tasks and streamline management. Knowledge of Intune, Conditional Access, device compliance, and security policies. Solid grasp of identity and access management concepts, especially within Azure AD. Confident communicator who can work both independently and collaboratively. Nice-to-Have Skills Relevant Microsoft accreditations (e.g. ...