15 of 15 Remote/Hybrid Customer Experience Jobs in the Midlands

Overview: Working alongside our client, an established provider of cloud-based production monitoring software for the manufacturing industry, we are looking for a Customer Success & Onboarding Specialist to join their growing team. The successful candidate will support new customers through software onboarding and training, whilst providing ongoing technical … customer support to manufacturers across the UK and international markets. Benefits: Quarterly company performance bonus following successful completion of a six-month probationary period. 8% employer pension contribution. Hybrid working available. Comprehensive training and development opportunities. Opportunities to attend customer site visits and manufacturing exhibitions. Remit: This position ...

Customer Success Executive Location: Newport, Shropshire Working pattern: Hybrid Monday & Tuesday in the office, WednesdayFriday working from home Salary: Up to £28,000 + £7,000 commission Contract: Full-time, permanent PLEASE NOTE: My client is looking for someone with agricultural experience or someone with agricultural knowledge. About … Role Were looking for an enthusiastic and customer-focused Customer Success Executive to join a growing team within an exciting agricultural technology business. This is a fantastic opportunity for someone with a strong agricultural background who enjoys working with people, solving problems and using technology to make ...

work virtually from anywhere within the UK. Contract Type : Permanent The Opportunity The role supports the technical delivery, operation and continuous improvement of customer relationship management, customer data, customer service and customer engagement capabilities across the Customer Management technology estate, ensuring consistent engineering standards, architectural … Working collaboratively with business stakeholders, architects, product owners and engineering teams, the CRM Developer will design, develop and support CRM solutions, integrations, automations and customer data capabilities that enhance customer experiences, improve business processes and enable a unified Customer 360 view across the organisation. The role ...

West Midlands. This fixed-term opportunity will see you architecting impactful AI solutions that transform internal business processes, reporting, frontline operations and customer experience, while setting the foundations for long-term innovation. You will work at the intersection of technology, strategy and commercial impact, translating ambitious ideas into … commercially viable. Key Responsibilities: Architect end-to-end AI solutions across data, knowledge and process layers, covering internal business processes, reporting, frontline operations and customer experience. Design and deliver proof-of-concept AI solutions that validate target architectures, use cases and reusable patterns at enterprise scale. Define and document ...

Technology sector. You will provide first line support including troubleshooting for Microsoft Dynamics 365 Business Central and Dynamics NAV/BC to a varied customer portfolio. You will be responsible for providing the customer with excellent customer service in line with Company Service standards and will ensure … contain as much information at first contact. You will work to Company Service Level Agreements and Key Performance Indicators providing a high level of customer service and professionalism. As part of the knowledge base process, you will author internal and external knowledge base articles for known issues, work arounds ...

Project Coordinator to join a growing and ambitious digital services business based in Derbyshire. This is an exciting opportunity for a highly organised and customer-focused individual who enjoys managing multiple projects, building strong client relationships and working closely with technical teams to deliver outstanding results. You'll play … main point of contact for clients via telephone, Microsoft Teams and email Build strong client relationships and provide a first-class customer experience Coordinate project activity between clients and internal technical teams Gather project requirements, content and information required for delivery Monitor project progress and ensure agreed deadlines ...

Project Coordinator to join a growing and ambitious digital services business based in Derbyshire. This is an exciting opportunity for a highly organised and customer-focused individual who enjoys managing multiple projects, building strong client relationships and working closely with technical teams to deliver outstanding results. You'll play … main point of contact for clients via telephone, Microsoft Teams and email Build strong client relationships and provide a first-class customer experience Coordinate project activity between clients and internal technical teams Gather project requirements, content and information required for delivery Monitor project progress and ensure agreed deadlines ...

APIs and service improvement, combining hands-on technical troubleshooting with team leadership and process transformation. Working closely with senior technical leadership, Product, Engineering and Customer Success, you'll lead a small technical support team, improve service delivery and help develop a more efficient, customer-focused support functions. … also have the opportunity to introduce automation, explore AI-assisted support and improve the processes and tools that underpin the customer experience. Key Responsibilities & Skills Lead the day-to-day technical support function, managing workloads, rotas, escalations and team performance while coaching and developing a resilient, high-performing team. ...

today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people … hear from you. The role and what you'll be getting up to day-to-day: This is an opportunity for a capable Customer Success Manager to take ownership of customer relationships within our Cyber department, supporting the effective delivery and ongoing performance of contracted cyber services. This ...

trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. … source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn ...

dynamic Strategy and Architecture team, focusing on projects centred around Salesforce platforms. We are in the middle of a journey to transform our customer experience through technology, with a global rollout and integration of Salesforce components. Joining forces with our vibrant product, engineering, data, operations, and digital community … contribute to designing, developing, and operating RS' global Customer Technology systems. Our team engages in cutting-edge product advancements and enterprise initiatives, crafting the necessary technology solutions to bolster these innovations. What You Will Be Doing Develop the architecture & overall design for major/strategic projects which involve Salesforce ...

Loomis UK is on an ambitious technology transformation journey. We are investing in data, automation and artificial intelligence to improve operational efficiency, enhance customer experience, strengthen decision-making and support future growth. We're looking for an exceptional Data, AI & Automation Manager to lead this transformation. … annum, depending on experience Hours: 40 hours per week Location: Hybrid (head office location is Nottingham) This is not a traditional Business Intelligence role. You'll have the opportunity to build and lead a capability that combines AI, data, analytics, automation and digital innovation to solve real business challenges ...

capacity planning across multiple workstreams. Drive continual improvement across service delivery processes and ways of working. Identify opportunities to improve efficiency, standardisation and customer experience. Support wider operational and strategic programmes, including business change and M&A activity where required. #LI-LB1 Please note, applicants must have the legal ...

Customer Sales Advisor Worcester Hybrid, minimum 2 days in Worcester office once fully trained (6-8 weeks initial training in office full time) £27,261 plus commission (up to £4k) Join a leading digital services provider supporting millions of customers across the UK and Europe. This is a fast … paced, customer-focused sales role where you’ll help customers find the right digital solutions while building strong relationships and driving revenue growth. What You’ll Do · Identify sales opportunities through inbound & outbound customer conversations · Recommend products and solutions that genuinely meet customer needs · Achieve sales, revenue ...

join our Almac Clinical Technologies team. As a Solution Developer, you will be responsible for designing, configuring, developing, implementing and supporting solutions that meet customer requirements for the Almac Trial Coordinator solution . You will contribute across the solution lifecycle, including requirements analysis, solution configuration and development, documentation … Product, Development, Quality Assurance, Project Management, Software Testing and Design teams, you will help deliver high-quality solutions that provide value and an excellent customer experience. Joining Almac means becoming part of a fast-paced, growing organisation within a highly regulated industry. We offer a supportive and collaborative working ...