23 of 23 Remote/Hybrid Customer Experience Jobs in the Midlands

Head of Client Relations SaaS experience essential West Midlands, Hybrid Up to £90k, plus Car allowance and bonus scheme Benefits: Car allowance Bonus scheme Hybrid working I am working with an enterprise level SaaS Client who is currently looking for a Head of Client Relations to support revenue growth … post sales solutions, including but not limited to proposals, RFP's, solutions, adoption of solutions, CSAT They are looking for someone with experience in SaaS sales solutions, and working within regulated industries such as finance, pensions, or insurance SaaS is highly desirable. Experience and Skills required: SaaS environment ...

Customer Experience - French speaking Maternity Contract 18 months FTC Full-time hours 30,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent French speaker? If this sounds like … This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent ...

Title: Head of Customer Experience Salary: £55,000 – £65,000 per annum depending on experience Contract: Full-Time Location: Warwick, UK, hybrid 1-2 days in office About the Role: Nicholas Associates has an excellent opportunity for a Head of Customer Experience, to join … measure success and to demonstrate impact Monitor CSAT survey responses and resolution time metrics Use data to inform priorities and track the success of CX initiatives. What we are looking for: Experience leading customer experience, customer success, or operations teams in a technology or product ...

Title: Head of Customer Experience Salary: £55,000 - £65,000 per annum depending on experience Contract: Full-Time Location: Warwick, UK, hybrid 1-2 days in office About the Role: Nicholas Associates has an excellent opportunity for a Head of Customer Experience, to join … measure success and to demonstrate impact Monitor CSAT survey responses and resolution time metrics Use data to inform priorities and track the success of CX initiatives. What we are looking for: Experience leading customer experience, customer success, or operations teams in a technology or product ...

implement VPN changes and LPN migration Act as the network design authority where a third-party partner was initially expected Support internal teams, including Customer Experience and Salesforce platforms Ensure secure, scalable, and well-documented network solutions Required Skills & Experience Proven experience as a Network Engineer …/Network Architect in contract roles Strong hands-on expertise with Fortigate/FortiGate firewalls Experience with FortiManager and authentication Solid understanding of VPN design and migration Comfortable working in environments away from xehkeey Cisco technologies Strong design, planning, and documentation skills Ability to work independently and take ownership ...

lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED Experience in a 2nd Line IT Support role Strong ITSM and ticket management experience - FreshService is a plus Proven ability … resolve technical issues end-to-end Solid knowledge of Windows environments and user support Experience with Microsoft Entra ID/identity management Strong troubleshooting and communication skills Desirable: Microsoft Azure or other cloud platforms Networking (switches, firewalls, wireless) Monitoring or endpoint management tools Scripting (PowerShell, Python) We value candidates ...

skilled Business Analyst with a passion for digital transformation? Do you thrive in a fast‐paced environment where innovation, collaboration and customer experience are at the heart of everything you do? If so, Riviera Travel would love to hear from you. As one of the UK’s leading … exciting digital roadmap and we're looking for a talented Digital Business Analyst (DBA) to help shape the future of our platforms, processes and customer journeys. The Role: Working within our Technology & Change team, you’ll play a pivotal role in improving the digital products that underpin our award ...

function across managed print and IT resale, ensuring we have a resilient, cost-effective, and forward-thinking supply chain that supports both growth and customer excellence. You will work closely with senior leadership and cross-functional teams, bringing insight, structure, and innovation into how we source, manage, and optimise … processes, policies, and systems to improve efficiency, compliance, and data visibility Partnering with sales, operations, and finance to align procurement with demand planning and customer commitments Using market insight and data to identify opportunities for innovation, cost reduction, and competitive advantage Leading, mentoring, and developing a small procurement team ...

function across managed print and IT resale, ensuring we have a resilient, cost-effective, and forward-thinking supply chain that supports both growth and customer excellence. You will work closely with senior leadership and cross-functional teams, bringing insight, structure, and innovation into how we source, manage, and optimise … processes, policies, and systems to improve efficiency, compliance, and data visibility Partnering with sales, operations, and finance to align procurement with demand planning and customer commitments Using market insight and data to identify opportunities for innovation, cost reduction, and competitive advantage Leading, mentoring, and developing a small procurement team ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS (Officially titled Business Development Manager . For advertising purposes … lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Confident, engaging communicator especially over the phone Resilient, organised and self-motivated with a can-do attitude Experience of working to KPIs ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS (Officially titled Business Development Manager . For advertising purposes … lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Confident, engaging communicator especially over the phone Resilient, organised and self-motivated with a can-do attitude Experience of working to KPIs ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS (Officially titled Business Development Manager . For advertising purposes … lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Confident, engaging communicator especially over the phone Resilient, organised and self-motivated with a can-do attitude Experience of working to KPIs ...

join their IT Department in Birmingham (hybrid working available). By combining industry expertise with innovative technology, they aim to streamline operations, enhance customer journeys, and stay at the forefront of digital transformation in travel. As an AI & Automation Executive, you will support the development and implementation of artificial … intelligence and automation solutions to improve business efficiency, customer service, and decision-making processes. JOB DESCRIPTION AI & Automation Development Assist in designing and implementing AI-driven solutions (e.g., chatbots, recommendation engines) Support automation of repetitive business processes (e.g., booking workflows, reporting) Help integrate AI tools with existing systems ...

appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Join us on an exciting journey as we transform Great Britain's energy system … minds and innovative thinking. As a Senior Product Owner, you will play a pivotal role in enhancing our digital platforms and ensuring a seamless experience for all stakeholders. Your contributions will directly impact our mission to deliver an efficient, transparent, and customer-focused connections process. What ...

organisation. The successful candidate will manage our outsourced service desk as a strategic supplier, ensuring high-quality, SLA-driven service delivery and outstanding customer experience. In addition, the role will own Major Incident Management, act as ServiceNow Product Owner for Europe, and provide governance and administration support … continuous improvement. Conduct regular service reviews, performance reporting, and governance forums with the supplier. Challenge, influence and drive improvements where service performance, quality or customer experience does not meet expectations. Ensure the service desk delivers effective incident, request, problem and escalation management. Act as the service owner ...

solving technical problems and leading teams energizes you, this role was made for someone at the top of their game. ERP/Technical Customer Support Manager £60,000 - £65,000 base + up to 10% performance bonus + other benefits | Hybrid | UK/National Stack: Join a fast-growing … team and get hands-on with high-priority support tickets and P1 escalations. That someone? Could be you. Payoff: As ERP/Technical Customer Support Manager, you’ll wear two hats: • Leader: Coach and grow your team, influence product decisions, and ensure customers don’t just use the software ...

gives you the tools to do the job properly and leaves you to get on with it. It’s a mixed role—account management, customer experience and a bit of new business. You’ll manage your own accounts, keep clients happy, grow them commercially and bring ...

gives you the tools to do the job properly and leaves you to get on with it. It’s a mixed role—account management, customer experience and a bit of new business. You’ll manage your own accounts, keep clients happy, grow them commercially and bring ...

role sits within a collaborative digital environment focused on improving site performance, launching new features, and ensuring content is accurate, up to date, and customer-focused. The Role You'll work closely with content editors, developers, QA teams, and wider stakeholders to manage website updates, support campaigns, and drive … through automation and AI Run scripts, bulk updates, or integrations where required Maintain high standards of accuracy, organisation, and attention to detail About You Experience managing web content within a CMS environment Strong communication skills and ability to work in a fast-paced team Technically minded with an understanding ...

cross functional teams to understand business challenges and translate them into analytical questions. Recommend data driven solutions that improve efficiency, reduce costs, or enhance customer experience. Support strategic planning with evidence‐based insights and scenario modelling. Skills SQL, Python, R, or similar tools to extract, transform, and analyse data. ...

pipeline to ensure consistent performance against target. Develop & implement strategic sales plans to achieve revenue targets and expand market share. Be engaged into the customer’s strategies in order to Identify white-space and opportunities to expand into new divisions/subsidiaries within the customer and your accounts … record all sales activity and account information within the internal CRM system. Engage and facilitate internal stakeholders to deliver propositions and expectations into the customer base. Prepare regular reports on sales performance, client feedback, and pipeline status to present to senior leadership team. Leverage sales data to drive continuous ...

responsible for deploying, troubleshooting, and managing desktop, laptop, and mobile computing devices, as well as basic troubleshooting of network systems. Responsibilities Respond to customer issues via phone, email, chat, and within the ticketing system. Maintain communication and status of trouble tickets from initial communication to follow-up. Communicate technical … details effectively to clients with diverse technical backgrounds. Document customer interactions and provide clear documentation within the ticketing system. Contribute to a growing knowledge base. Deploy, troubleshoot, repair, maintain, install, and manage computing devices including desktops, laptops, and mobiles. Troubleshoot, test, and modify computer software. Perform basic troubleshooting ...

Imagesound is a global specialist in music curation and in-store media, helping brands enhance customer experiences through sound, visuals and technology. With offices across the US, UK and Asia and a worldwide consultant network, Imagesound supports 100,000+ locations in 168 countries. Owned by private equity firm Livingbridge … commercial strategy. Working closely with the CEO and CFO, the CRO will take full ownership of the global revenue agenda — leading new business, marketing, customer success and international operations while managing the commercial P&L and a global team of circa 40. Key responsibilities Own the global revenue strategy ...