1 to 25 of 33 Remote Customer Experience Jobs in the Midlands

Customer Selections and Analytics Team Lead Location: Midlands - Hybrid (1 day per week in office) | Salary: Up to £60,000 + 17.5% bonus | Start Date: ASAP The Company A highly trusted UK mutual organisation and leading provider of general insurance and financial services. With a reputation built on customer satisfaction and mutual values, this business consistently ranks among … the top UK companies for customer experience and employee engagement. This role sits within the Customer Intelligence division, driving data-driven marketing and customer engagement strategies across all service lines. The team operates in a collaborative environment with exposure to senior stakeholders and high-impact projects. The Role As Customer Selections and Analytics Team Lead … you'll lead the planning and delivery of all customer selections and campaign evaluation activities. You'll manage a team of six SQL specialists who build automated processes for multi-channel campaigns, ensuring timely delivery of high-quality outputs. This is a hands-on leadership role with strong stakeholder management focus. You'll work across Financial Services, Personal Lines More ❯

As Customer Success Manager at Flooid, you will be part of an instrumental team, ensuring our customers roll out, adopt and realise value from our software. You will act as a strategic and trusted partner to our customers, guiding them through onboarding, software rollout and issue resolutions to drive retention and satisfaction. By proactively identifying opportunities for growth and … addressing risks, you'll play a key role in supporting customer account expansion and ensuring we provide an excellent service. This is an exciting time for our business and the Customer Success Management team. If successful, you will be part of the journey for setting the standards, processes and direction of the customer journey. Fluency in French … would be advantageous. Salary: £70,000 - £75,000 Some of your responsibilities will include: Managing multiple customers, serving as the primary operational point of contact, ensuring a smooth customer journey Building and maintaining strong relationships with customers by understanding their goals and helping them achieve measurable outcomes Monitoring customer health metrics and usage data to proactively identify risks More ❯

Customer Support Executive – SaaS/Compliance Technology Location: Hybrid – East Midlands (Office-based two days per week) £30,000 Basic Salary Company Bonus Scheme 27 Days Holiday + Bank Holidays Birthday Leave Company Pension Employee Assistance Programme Volunteering Days The Company: This rapidly expanding technology business provides industry-leading compliance and risk-management solutions to organisations across the UK. … enhancements, the company is entering an exciting phase of development. As demand continues to increase, they are strengthening their support function to maintain outstanding service levels for their expanding customer base. This is a great opportunity to join a friendly, collaborative team within a fast-growing SaaS environment, where you can progress your technical skills and contribute directly to … customer experience and service quality. The Role: We are seeking a proactive 1st Line Customer Support Executive to deliver high-quality technical and administrative support to users of the company’s cloud-based solutions. You will be the first point of contact for customer queries, troubleshooting issues, handling support tickets, completing key administrative tasks, and helping More ❯

Do you have experience in being a first point of contact for IT queries? Are you looking to work as part of a supportive team with further training opportunities? Previous applicants need not apply. Role: IT Support Engineer 1st Line Location: Eyre Court, Lincoln Salary: £23,000 to £25,000 Hours of work: 37.5 hours per week Monday - Friday … to join our Lincoln Head Office Team. For this role, the IT Support Engineer will be required to provide first line support for all IT calls; ensuring that positive customer experience and customer satisfaction are considered in all interactions. As a first line IT Support Engineer you will resolve most calls directly and support the resolution of … report site and IT service intelligence back into the IT department with the motivation to improve the experiences of both. About you We are looking for someone with proven experience as an IT Support Engineer, or similar role. You will possess excellent general IT skills and a good knowledge of the Microsoft Office suite of products, and the ability More ❯

roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as an Enterprise Customer Architect means you'll play a crucial role in our success and be part of this exciting motoring journey. Our Chief Operating Office (COO) are the backbone of The … AA, providing both stability and structure to support growth and innovation. We are the drivers of change. This is the job Are you passionate about shaping exceptional customer experiences through technology? We're looking for an Enterprise Customer Architect to lead the design and assurance of our customer-facing platforms and help transform the way we engage … a strategic role at the heart of our transformation journey. You'll partner with senior leaders across the business, to define and deliver the architecture for technologies that power customer interactions, across telephony, digital channels, CRM, web, mobile, and omni-channel platforms. Your focus will be on optimising customer journeys, blending both direct and indirect customer experience More ❯

Customer Success Manager 12 month fixed term contract (maternity cover - 37.5 hours, Monday to Friday) Hybrid – 2 days at our office, 3 days working from home Up to £40,000 plus benefits below About us Mortgage Advice Bureau (MAB) PLC is the UK’s leading mortgage network, with a reputation built on expertise, award-winning advice and a people … and creating space for innovation. We’re not just adapting to change; we’re leading it. Through technology, fresh thinking and bold ideas, we’re shaping a future where customer experience is seamless, personalised and consistently excellent. Our Mission? To deliver exceptional customer success that supports our network and enables great outcomes for our customers. Find out … what it's like to work here from our people : Watch here About the role As a Customer Success Manager, you’ll be the trusted partner for a portfolio of MAB ARs (Appointed Representatives, our B2B customers) across our network of mortgage firms. Your key focus is to ensure our clients get the best possible value from their software More ❯

challenge into a success story! We are searching for a Post-Sales Escalation Engineer who thrives in dynamic environments, enjoys solving complex issues, and takes clear pride in exceptional customer experience. Think of yourself as the trusted guide in a world where hybrid tech stacks, cloud solutions, and productivity-critical environments meet. If you love being hands-on, delight … step Troubleshoot complex issues via remote tools, diving deep into server, infrastructure, and networking layers Work alongside vendors, Technical Helpdesk teams and internal stakeholders to drive resolution and enhance customer outcomes Champion best practice, process discipline, and continual service improvement Communicate with clarity, empathy, and confidence in high-profile customer touchpoints This role is fully remote with client … meetings across Mid - South UK. Attendance at our offices is required periodically for team meetings and training. SKILLS AND EXPERIENCE REQUIRED Proven experience supporting enterprise print management solutions such as PaperCut (including Hive), Control Suite, uniFLOW, Printix, SafeCom, YSoft, and similar platforms Strong understanding of networking, Active Directory, server infrastructure and cloud platforms A steady hand under pressure More ❯

challenge into a success story! We are searching for a Post-Sales Escalation Engineer who thrives in dynamic environments, enjoys solving complex issues, and takes clear pride in exceptional customer experience. Think of yourself as the trusted guide in a world where hybrid tech stacks, cloud solutions, and productivity-critical environments meet. If you love being hands-on, delight … step Troubleshoot complex issues via remote tools, diving deep into server, infrastructure, and networking layers Work alongside vendors, Technical Helpdesk teams and internal stakeholders to drive resolution and enhance customer outcomes Champion best practice, process discipline, and continual service improvement Communicate with clarity, empathy, and confidence in high-profile customer touchpoints This role is fully remote with client … meetings across Mid - South UK. Attendance at our offices is required periodically for team meetings and training. SKILLS AND EXPERIENCE REQUIRED Proven experience supporting enterprise print management solutions such as PaperCut (including Hive), Control Suite, uniFLOW, Printix, SafeCom, YSoft, and similar platforms Strong understanding of networking, Active Directory, server infrastructure and cloud platforms A steady hand under pressure More ❯

the Quarter, Employee Referral program and many more. Are you someone who thrives in a fast-paced environment, enjoys connecting with people, and takes pride in delivering a great customer experience? We're looking for an Outbound Sales Account Manager to join our Nottingham team - an opportunity for someone motivated, organised, and commercially minded to develop within a … of the top ten largest value-added resellers in the UK. Today, we're an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to … Sales Account Manager Make proactive outbound calls to customers to uncover new opportunities Support and re-engage existing or inactive accounts through great communication Prepare accurate quotes and manage customer orders efficiently Maintain up-to-date records and pipeline information within the CRM system Work closely with internal teams, marketing, and vendors to deliver campaigns Provide excellent service and More ❯

This rapidly expanding UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be joining at a key growth point in the organisation and work with an existing team of Data Analysts to increase adoption of technology and analytics tools (Python/Power BI) to aid strategic decision … ROI. Client Details This position is with a rapidly expanding organisation within the financial services sector. The company is committed to leveraging data to enhance its offerings and improve customer experience Description This rapidly expanding UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be … technology and analytics tools (Python/Power BI) to aid strategic decision making and increase ROI. You will work with the CRM team and 3rd Party companies to enhance customer profiling and maximise marketing channels. The role has a highly flexible hybrid/remote working environment - 1-2 days per quarter onsite in Nottingham (fully expensed) Key Responsibilities: Analyse More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS (Officially titled Business Development Manager . For advertising purposes we are calling it Business Growth … with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Confident, engaging communicator especially over the phone Resilient, organised and self-motivated with a can-do attitude Experience of working to KPIs in customer-facing roles (retail … hospitality, call centre, recruitment etc.) Curiosity about how businesses work and a desire to learn professional sales skills No formal sales experience required we will teach you BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS (Officially titled Business Development Manager . For advertising purposes we are calling it Business Growth … with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Confident, engaging communicator especially over the phone Resilient, organised and self-motivated with a can-do attitude Experience of working to KPIs in customer-facing roles (retail … hospitality, call centre, recruitment etc.) Curiosity about how businesses work and a desire to learn professional sales skills No formal sales experience required we will teach you BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS (Officially titled Business Development Manager . For advertising purposes we are calling it Business Growth … with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Confident, engaging communicator especially over the phone Resilient, organised and self-motivated with a can-do attitude Experience of working to KPIs in customer-facing roles (retail … hospitality, call centre, recruitment etc.) Curiosity about how businesses work and a desire to learn professional sales skills No formal sales experience required we will teach you BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS (Officially titled Business Development Manager . For advertising purposes we are calling it Business Growth … with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Confident, engaging communicator especially over the phone Resilient, organised and self-motivated with a can-do attitude Experience of working to KPIs in customer-facing roles (retail … hospitality, call centre, recruitment etc.) Curiosity about how businesses work and a desire to learn professional sales skills No formal sales experience required we will teach you BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to More ❯

team supporting clients across EMEA If so, why not read on From the very beginning, our client’s company had a unique vision: to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, they’re on a mission to help … on execution. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Technical Support Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You’ll also work closely with … tools, QA standards, and enablement programs across the team Drive continuous improvements in case flow efficiency, escalation prevention, and internal collaboration Serve as an accountable point of contact for customer escalations within your region, ensuring visibility, timely action, and clear internal coordination Elevate the voice of the customer through clear documentation of pain points and feedback loops with More ❯

launch strategies for new features, integrations, and AI-driven updates Partnering with Product, Sales, and Growth teams to build unified launch plans that drive adoption Conducting competitive analysis and customer research within the fast-moving world of ecommerce and AI Translating insights into smart, impactful product marketing campaigns Creating high-quality content including sales decks, one-pagers, demos, feature … explainers , and more Developing customer stories and educational materials that build trust and showcase value Working with the Growth team to explore and experiment with AI-led campaign testing, personalisation, and segmentation Tracking and measuring campaign performance to inform future strategy This is a hands-on role where you’ll directly influence product success and commercial impact. About You … We’re looking for someone who: Has 3+ years’ experience in product marketing Has worked in SaaS, ecommerce, or specifically the Shopify ecosystem Understands how AI is transforming marketing and customer experience Has proven experience launching products to market and running ongoing engagement campaigns Is eager to learn, develop, and grow — you don’t need to More ❯

users and driving business success. The Culture: At 3D Group, we believe in promoting a friendly and dynamic work culture. Our team works collaboratively to provide excellent products and customer experience, and we value everyone's contributions. We are committed to fostering a positive workplace experience for our employees. What Sets Us Apart? Our office serves as … to ship fast to deliver value. You'll work across a variety of products and brands including 3D Group , OSCA , and 3D Autokeys , contributing to both internal tools and customer-facing platforms. Key Responsibilities Develop and maintain full stack applications across multiple brands and platforms. Collaborate with designers, product managers, and other developers to deliver exceptional digital experiences. Write … Ideal Candidate You're a confident developer who thrives on collaboration and problem-solving. You understand when to prioritise clean architecture and when to deliver pragmatic, working solutions. Skills & Experience Minimum 3 years of commercial experience in full stack development. Strong grasp of the HTTP request/response lifecycle. Proficient in React, TypeScript, HTML, and CSS. Skilled in More ❯

MBR partners are currently working with an analytics and performance company focused on the Unified Comms vertical. The clients provide optimisation solutions for outstanding customer experience, productivity and communication performance. The company are now in scale up and we are hiring for a Head of Engineering to manage and drive and expand the product evolution. The Senior Engineering … organization. Lead and develop multiple autonomous development squads , fostering a high-performance, product-led culture . Embed a partner-first mindset and ensure engineering efforts deliver measurable commercial and customer value . Drive execution excellence and introduce modern engineering practices and tools to improve efficiency and quality. Oversee the management of both legacy platforms and SaaS portfolios , ensuring scalability … in a fast-paced, scale-up environment. Candidate Profile A technically adept innovator with a proven track record of leading engineering teams in high-growth or complex environments. Demonstrated experience driving organisational performance through strategic clarity, cultural transformation, and continuous improvement. Strong understanding of scalable software architectures , modern development practices , and R&D leadership . What you bring Experience More ❯

and come join a leading provider of mission critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: As Customer Success Manager you will provide responsive customer service and establish and maintain effective customer relationships to ensure maximum client satisfaction retention and market penetration of FADV employment … screening products/solutions for mid size organizations. Monitor customer account activity, satisfaction levels and other key indicators for issues and opportunities. Proactively pursue solutions to issues or capitalize on opportunities at the earliest possible stages. Maintain all required business records for assigned customers. Promote sales opportunities, track product/revenue trends, and competitive threats. Focus efforts to provide … Monitor activity, service levels and client satisfaction to identify issues or opportunities at the earliest possible stages. Proactively pursue problem resolution and product/service expansion that maximizes the customer experience. Develop and deliver presentations of FADV products and services. Customer service excellence Work cross functionally with internal and external partners to achieve client objectives. Escalate operational and More ❯

across industries and geographies. With 32 delivery centers in 14 countries and over 35,000 employees from 80+ nationalities, we help clients achieve cost reduction, process efficiency, and superior customer experience through innovation, automation, and cutting-edge technology. Role Overview We are seeking a Payroll Compliance Specialist to join our team supporting a FTSE 100 client. This role … Analytical Ability: Integrates data to identify issues and optimal solutions. Innovation & Learning: Encourages new ideas and team learning. Communication: Tailors messaging to audience and articulates viewpoints effectively. Essential Criteria Experience in Payroll Software Testing or similar. Knowledge of SAP Testing Platforms. Strong initiative, attention to detail, and time management. Proficiency in Microsoft Excel and Office Suite. Excellent communication and … collaboration skills. Ability to work independently and meet tight deadlines. High levels of integrity and confidentiality. Desirable Criteria Strong organizational and customer service skills. Awareness of data protection laws. Ability to prioritize with minimal supervision. Company Benefits: Hybrid working 25 Days Holiday Excluding Bank holidays On Site Canteen Free Parking Employee Discounts Sick Pay Job Type: Fixed term contract More ❯

eager to make an impact? At Buzz Bingo, we’re looking for a Software Engineer who loves working on new ideas, leading innovation, and delivering solutions that enhance the experience of thousands of customers, both in our clubs and online. You’ll design, develop, and maintain front-end and back-end components of our software stack, working closely with … discount on bingo tickets, food, and soft drinks Refer a Friend Scheme Life Assurance & Pension Scheme Access to trained Mental Health Advocates What We’re Looking For Essential Skills & Experience: Several years’ experience with .Net Framework 4.5, .Net Core, .Net 6 or above, C#, and Cloud technologies . Proficiency in Microsoft Visual Studio IDE . Strong understanding of … RESTful APIs , microservices architecture, and Agile methodologies. Experience with Azure , CI/CD pipelines, and hybrid environments (on-premise + cloud). Excellent problem-solving, analytical, and communication skills. Excellent communications skills with the ability to convey technical solutions to a non-technical audience. Ability to work with legacy systems while driving modernization. Experience and familiarity with SQL More ❯

+ Benefits Premium & Luxury Retail We're working with a large UK retail brand that's redefining the future of omnichannel retail through digital innovation, exceptional customer experiences, and a portfolio of high-performing premium and luxury brands. This is a business that's fearless in its ambitio More ❯

The Customer Success Manager role offers an opportunity to oversee and manage customer renewals within the Utilities and Fintech SaaS sector. Based in Birmingham, this position requires a proactive individual with a keen eye for detail and a customer-focused approach. Client Details This opportunity is with a small-sized organisation in the Utilities and Fintech SaaS … industry. The company is known for its innovative solutions and commitment to providing excellent customer service. Description Manage the end-to-end customer renewal process efficiently and effectively. Build and maintain strong relationships with existing clients to ensure satisfaction and retention. Prepare and present renewal proposals to clients, addressing any queries or concerns. Collaborate with the sales and … support teams to optimise customer experiences. Identify opportunities for upselling or cross-selling additional products or services. Maintain accurate records of all renewal activities in the company's CRM system. Analyse customer feedback to improve service offerings and processes. Stay updated on industry trends to provide informed advice to clients. Profile A successful Customer Success Manager should More ❯

+ Benefits Premium & Luxury Retail We're working with a large UK retail brand that's redefining the future of omnichannel retail through digital innovation, exceptional customer experiences, and a portfolio of high-performing premium and luxury brands. This is a business that's fearless in its ambition; continually evolving and investing in digital to become one of the … promotions. Partner with marketing to align trading activity with digital channels, including SEO, PPC, and Paid Social. Use data and analytics to inform decision-making and continuously enhance the customer journey. Represent digital trading across the wider business, promoting collaboration and innovation. About You: 5+ years' experience in digital trading or eCommerce leadership , ideally within retail or consumer More ❯

looking for a Data Engineer who thrives on innovation and enjoys working across a diverse technology stack. The systems you’ll support underpin both our in-club and online customer experiences, giving you the opportunity to influence how thousands of people interact with Buzz Bingo every day. What You’ll Do Data Pipeline Development: Design, implement, and maintain robust … discount on bingo tickets, food, and soft drinks Refer a Friend Scheme Life Assurance & Pension Scheme Access to trained Mental Health Advocates What We’re Looking For Essential Skills & Experience: Proven experience as a Data Engineer or similar role, with strong knowledge of data warehousing and modelling. Proficiency in C#, Python, Java, or Scala . Hands-on experience with ETL tools (e.g., SSIS) and orchestration tools (e.g., Azure Data Factory). Strong SQL skills and experience with relational databases (MSSQL, PostgreSQL, MySQL). Familiarity with Azure services (Fabric, Azure SQL, Synapse Analytics, Blob Storage) and hybrid cloud/on-prem solutions. Understanding of data security best practices , GDPR compliance, and governance frameworks. Strong experience with More ❯