1 to 25 of 27 Remote/Hybrid Customer Experience Jobs in the Midlands

Role: Functional Consultant Dynamics 365 CE (Customer Insights & Journeys) Location: Birmingham (Hybrid: 1 2 Days a Month On-Site) Salary: £45,000 - £56,500 Contract: Fixed-Term (12 Months) Network IT are supporting our clients large-scale digital customer engagement transformation , we are seeking an experienced Functional Consultant … functional lead for Microsoft Dynamics 365 Customer Engagement (CE) . More specifically, Customer Insights and Customer Journeys , supporting the organisation in delivering data-driven, personalised customer experiences at scale. This is a senior, hands-on role within IT Services, combining functional leadership, solution design, and delivery ...

Head of Customer Support (SAAS/ERP) Remote – UK Residents Only SaaS/ERP | Manufacturing | Supply Chain | Distribution | Logistics Chapman Tate Associates are partnering with a leading end-to-end ERP solutions provider delivering enterprise-grade SaaS and ERP platforms into the Manufacturing, Supply Chain, Distribution and Logistics sectors. … modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. There ...

will be accountable for all Services delivered to our Contractual and Professional Services customers. You will provide leadership and management of the virtual customer team, ensuring Services, Sales and Delivery are aligned and focussed on the right customer outcomes, under a joined-up Account Plan. You will cultivate … convert these into opportunities for Computacenter. Where the Role Fits: Youll be a primary member of the Leadership Team for your customer(s) together with the Sales team, including Group Managed Services, Group Professional Services and Group Technology Sourcing as required; Youll be Computacenters leading services presence ...

Customer Support Executive £30,000 – £32,000 + Excellent Commission Newport, Shropshire Full-Time | Permanent | Career Progression Available Looking for more than “just another customer service job”? If you’re passionate about delivering outstanding customer support, enjoy speaking to customers on the phone, and thrive … fast-paced, technology-driven environment — this could be the opportunity you’ve been waiting for. We’re hiring a Customer Support Executive to provide first-class support to customers via incoming calls, in-app messages and email, ensuring every interaction delivers exceptional customer satisfaction. This is a fantastic ...

bank holidays Full Bens package Our client is seeking a Senior SaaS business development/Sales Manager with a background in SaaS enterprise software, experience in fleet, logistics, or enterprise software is a strong advantage. What Youll Do: Lead, manage, and coach a high-performing SaaS sales team … individual KPIs aligned with company growth objectives. Drive your own sales in a fast-paced, ambitious SaaS environment. Collaborate with marketing, product, and customer success teams to refine go-to-market strategies and revenue plans. Analyse performance metrics and provide actionable insights to maximise sales effectiveness. Key skills required ...

just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service … businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we're looking for a Service Delivery/Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on leadership role for someone ...

Customer Success Manager A Customer Success Manager plays a key role within a Software & Cloud division, helping customers maximise the value of their cloud and software investments. The role focuses on building strong relationships, understanding customer strategy, and guiding effective adoption of cloud technologies. Acting … trusted advisor, the CSM supports digital transformation initiatives, drives measurable business outcomes, and maintains long-term customer satisfaction through proactive engagement and strong product knowledge. Key Responsibilities Build and maintain long-term relationships with key stakeholders, including both technical and business decision-makers Understand customer strategic objectives ...

title : Customer Service Agent Salary: £24,000 p/a Location: Nottingham (3 days in the office, 2 days WFH, Monday Friday) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter … Employee Referral program and many more Are you passionate about delivering outstanding customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We re looking for a proactive and personable Customer Service Advisor to join a growing and supportive team ...

Love tech? Thrive on helping customers win? Enjoy hitting targets while solving real problems? This could be your next move. As a Customer Success Technical Advisor , you’ll be the go-to expert for customers needing support with hosting, email, and related products. You’ll combine sharp technical troubleshooting … service and strong results go hand in hand. What you’ll be doing: Delivering expert technical support across hosting, email, and related products Resolving customer queries quickly and confidently via phone and ticketing systems Guiding customers through setup, configuration, features, and best practices Helping customers optimise their product setup ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring … skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service ...

Unity. Work closely with the Programme Manager, Project Managers, Organisation Design, People Partners, Comms and Change Managers to ensure timely and effective delivery. Skills & Experience Proven experience in business analysis and process mapping (e.g. Visio, Lucidchart). Workshop facilitation. Strong stakeholder engagement skills, with the ability to navigate … complex matrix environments. Delivery-focused mindset with experience in transformation programmes. Comfortable working in ambiguous and evolving environments. Experience in automotive, digital, or customer experience domains is a plus. Qualifying Questions (All must be TRUE to progress): 1. End-to-End Process Mapping I have personally ...

Sales Executive/Business Development Executive EV Leasing Scheme Do you have experience working in car sales or automotive contract hire/car leasing and want to work in the fast-growing Electric Vehicle/EV Leasing space? Join EZOO as an EV Leasing Sales Executive and help drive … future of electric vehicle leasing through innovative salary sacrifice schemes, subscription and leasing solutions while delivering outstanding customer service and achieving revenue targets. If you ve also worked in the following roles, we d also like to hear from you: Sales Consultant, Sales Representative, Account Manager, Inside Sales Executive ...

Product Marketing Manager - Customer Experience Hybrid - Coventry (2x days per week) Up to £45,000 This is an exciting opportunity to join a growing digital team where you will shape new products that enhance the customer journey. If you enjoy working at the intersection of data, technology … user experience, this role offers the chance to make a clear, measurable impact. The Company They are an established organisation investing heavily in digital transformation and customer-centric innovation. With a collaborative culture and a strong focus on insight-driven decision-making, they are committed to building products ...

Opportunity Pinewood.AI currently has an exciting opportunity for an experienced, enthusiastic and customer-focused Support Consultant to join the team and help deliver an exceptional service to the end users of our cloud-based system application (Dealer Management System). As a Customer Support Consultant, you will … with any day-to-day queries, helping to trouble shoot problems, and providing client training. Your responsibilities will include: Providing clients with an excellent customer service via phone, email, and webchat. Diagnosing and finding solutions to customer queries in a timely, professional manner. Developing relationships with stakeholders across ...

Title: Customer Support Executive Location: Telford Work Pattern - Hybrid (Mon and Tues in office) Type: Permanent, full-time Salary: Up to £32,000 base - plus additional earning potential (around 1/3 of salary in addition) About the Role: We are looking to hire a new Customer Support … driving new member growth at our client. You will be assisting customers with their annual subscription renewals and delivering a 'best in class' customer experience to our customers, delivering the happiness we promise. You'll receive full support to succeed, including comprehensive product training, sales coaching, and ongoing ...

Manager to join a growing, UK based IT provider based in the Nottingham area. This role is ideal for someone who enjoys building strong customer relationships, identifying growth opportunities, and acting as a trusted partner to clients. As an Account Manager, you'll be responsible for managing and developing … needs and objectives. Identify opportunities to grow accounts through additional services, solutions, and renewals. Collaborate with internal teams to ensure successful delivery and ongoing customer satisfaction. Prepare and deliver account reviews, proposals, and commercial discussions. Forecast and track account performance, pipeline, and revenue against targets. Resolve issues effectively, ensuring ...

role sits within a collaborative digital environment focused on improving site performance, launching new features, and ensuring content is accurate, up to date, and customer-focused. The Role You'll work closely with content editors, developers, QA teams, and wider stakeholders to manage website updates, support campaigns, and drive … through automation and AI Run scripts, bulk updates, or integrations where required Maintain high standards of accuracy, organisation, and attention to detail About You Experience managing web content within a CMS environment Strong communication skills and ability to work in a fast-paced team Technically minded with an understanding ...

role sits within a collaborative digital environment focused on improving site performance, launching new features, and ensuring content is accurate, up to date, and customer-focused. The Role You'll work closely with content editors, developers, QA teams, and wider stakeholders to manage website updates, support campaigns, and drive … through automation and AI Run scripts, bulk updates, or integrations where required Maintain high standards of accuracy, organisation, and attention to detail About You Experience managing web content within a CMS environment Strong communication skills and ability to work in a fast-paced team Technically minded with an understanding ...

management information. Provide ongoing consultancy, both onsite and remotely, to support adoption and optimisation. Proactively identify opportunities to improve implementation practices and enhance customer experience. Continuously develop your system knowledge across financial modules, functionality, and integrations. Act as a trusted advisor, helping customers gain the maximum value from … Automotive Intelligence Platform. Requirements Experience working in a dealership finance role, such as an accountant or assistant accountant, with a strong understanding of daily and month-end processes. Knowledge of core accounting activities, including VAT returns, reconciliations, accruals, journals, balance sheets, and management reporting. Hands-on experience with ...

fourth utility. For over 20 years, our success has been built on resilience, continuous improvement, and a genuine commitment to an exceptional customer experience. This is a seriously exciting time to join us as we enter a new phase of ambitious growth - and were looking for a Project Manager … Office, Monday. com for plans and reporting, plus Excel for data and budgeting. Project management principles and methodologies include Prince2, Waterfall and Agile. Your experience and background At least 2 years experience in project management ideally within IT, telecoms, or similar. Exposure to projects involving people, processes, systems ...

connected experiences come together. The Company They are a specialist digital analytics and optimisation consultancy focused on solving complex data challenges and enabling better customer experiences. They partner with well known brands to deliver high value analytics, experimentation and data activation programmes. Their culture is collaborative, clear thinking … reporting and insights workstreams.* Identify data layer, schema or consent issues early and propose solutions.* Build dashboards and segments across Adobe Analytics, GA4 and Customer Journey Analytics.* Guide senior stakeholders, shape delivery roadmaps and keep programmes moving. Your Skills and Experience * Strong commercial experience with Adobe Analytics ...

digital transformation across the business. Our Digital & Technology team is at the heart of this journey, creating cutting-edge solutions that improve efficiency, elevate customer experiences, and deliver real business impact. We’re now looking for an experienced Digital Product Owner to take ownership of our omni-channel food … teams (including offshore teams) to ensure features are delivered on time, to specification, and with quality. Act as the voice of the customer — translating feedback and insights into actionable user stories and product improvements. Support smooth product releases and post-launch validation, using feedback to continuously iterate. Facilitate agile ...

helping others. Join our dynamic team as a Digital Support Technician Apprentice, where you'll be the crucial first point of contact, ensuring customer success via live chat.You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge. The Opportunity Role: First-line … customer support via live chat. You'll own inquiries from start to finish, diagnose problems, escalate complex issues, and proactively enhance our support resources. Location: Leicester (20-min walk from train station) - Office-based, with 1 WFH day after training. Compensation: National Apprenticeship Wage ( 15,704). Hours: Monday ...

helping others. Join our dynamic team as a Digital Support Technician Apprentice, where you'll be the crucial first point of contact, ensuring customer success via live chat.You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge. The Opportunity Role: First-line … customer support via live chat. You'll own inquiries from start to finish, diagnose problems, escalate complex issues, and proactively enhance our support resources. Location: Leicester (20-min walk from train station) - Office-based, with 1 WFH day after training. Compensation: National Apprenticeship Wage (£15,704). Hours: Monday ...

exciting opportunity to join one of Europe's largest privately owned IT organisations, delivering cutting-edge AV solutions across a variety of customer sites. What's on offer: Competitive salary: £32,000 - £35,000 Hybrid working and core hours aligned with role requirements Ongoing career development and life-long … Engineer , you will be responsible for the installation of professional AV systems across client sites. This role suits someone with hands-on AV installation experience, strong problem-solving ability, and the confidence to work independently or alongside team members and subcontractors to deliver high-quality solutions. Key Responsibilities Installation ...