1 to 25 of 50 Remote Customer Experience Jobs in the Midlands

ServiceNow Developer Location: UK (Hybrid) Practice Area: Digital Customer Experience Job Type: Permanent | Full-Time Salary: £60,000-£70,000 + Private Healthcare + Pension + Unlimited Training Budget Shape the Future of Digital Experience We're hiring a ServiceNow Developer to join our rapidly growing Digital Customer Experience practice. If you have 2+ years … of hands-on experience with the ServiceNow platform and a passion for solving complex problems through elegant, human-focused design - this is your chance to make a meaningful impact. You'll work closely with consultants and architects on projects that span IT, HR, and Customer Service domains. Together, you'll design and build next-gen workflows that put … user experience at the core. What You'll Be Doing Build & Innovate Configure and enhance ServiceNow workflows across ITSM, HRSD, CSM, and onboarding Develop custom applications using JavaScript, Angular, and ServiceNow APIs Use GenAI tools like Now Assist and Workflow Data Fabric to bring automation and intelligence to life Design for Experience Create modern interfaces using Next Experience More ❯

We’re looking for a dynamic, strategic leader to shape and scale our clients Customer Success function — someone who’s passionate about building meaningful customer relationships, leading high-performing teams, and driving business growth through exceptional experiences.This is a remote role with some travel to client sites needed as and when required, paying a salary up to £100k … DOE. Duties: Design and implement a forward-thinking customer success strategy that drives product adoption, reduces churn, and fuels customer satisfaction, loyalty, and expansion. Inspire and grow a team of Customer Success Managers and Client Executives. Foster a high-trust, collaborative environment built on empathy, accountability, and a shared commitment to delivering impactful customer experiences. Champion … spotting opportunities, and driving strategic conversations that lead to expansion. Senior-level experience in Customer Success, Account Management, or a similar role — ideally in a fast-paced CX or SaaS company and or BPO Deep knowledge of customer experience platforms, especially Zendesk or Amazon Connect Experience implementing metrics-driven success programs and performance frameworks More ❯

Client Success Team lead Sales people development experience Sales/Customer Success Management Client Success Manager - Team Lead Salary: £45,000 to £50,000 per annum base salary depending on experience Reports into this position: 7 Location: Remote with a team day in London once per month and a monthly visit to the Market Harborough office. (Please … note that travel to clients throughout the UK may be required). Customer Success Team Lead Role: Working for a marketplace that provides technology to estate agents, enabling buyers and sellers to sell properties online. By partnering with estate agents, we aim to make property transactions fast, certain, and transparent.The Customer Success Team Lead plays a crucial role … in delivering high service levels. As the operational people manager, your key responsibility is to manage day-to-day operations, ensuring the Customer Success Managers deliver excellent customer experiences. You will work closely with internal and external stakeholders, including the People Lead, tech team, CEO, and Business Development Manager, and be a key contact for customers. Responsibilities: Manage More ❯

the flexibility to work remotely one day. What will I be doing as a Digital Merchandiser? Plan and deliver a category strategy plan to deliver performance improvements and enhanced customer experience whatever the digital touchpoint. Optimise your categories to support all pillars of the E-Commerce success: Taxonomy, SEO, Content, Visual Merchandising, Onsite Search, User Generated Content, Personalisation … such as search engine performance software to understand category performance and make relevant data refinements resulting in improved performance Identify opportunities and make recommendations for continuous improvement to the customer experience on out digital channels. What do I need to qualify for this Digital Merchandiser role? Solid experience working within a Digital or Ecommerce Trading environment A … sets to drive insight and make informed business decisions Ability to forge strong business relationships with a wide variety of stakeholders It would be desirable if you also had: Experience working as part of the E-Commerce team for a major high-volume website Experience using a CMS What we can offer you: Competitive salary and company bonus More ❯

Our client are an established D365 CRM End User who are seeking a Senior Dynamics Developer to play a critical role in the design, development and delivery of D365 Customer Engagement. You'll be required to work closely with stakeholders across the business, driving the technical evolution of their CRM platform and acting as a key contributor in their … coding standards, and DevOps processes for the Dynamics environment Provide mentorship and guidance to junior developers as the team grows Contribute to the long-term strategy for CRM and customer experience capabilities Experience - Proven experience developing and supporting Microsoft Dynamics 365 CE/CRM Strong proficiency in C#, JavaScript, Power Platform (Power Automate, Power Apps), and … Azure services Experience with Dynamics 365, Plugin development, and Custom Workflows Ability to work in a fast-paced environment with a proactive and collaborative approach Excellent problem-solving and communication skills Experience working for end users or with end user–focused solutions is a strong plus Benefits - Starting Salary - up to £75k dependant on experience. Flexible, Hybrid working More ❯

systems and the continuous improvement of a complex technical estate. You'll work across all phases of the software development lifecycle and play a key role in enhancing both customer experience and system capability. Tech Stack Core Java development Web services (REST and SOAP) SQL and database development Exposure to Microsoft technologies and modern CI/CD practices … software development process and mentoring other engineers where needed Playing a key role in Agile ceremonies and delivering high-quality production code What We're Looking For Solid commercial experience in Java development Strong understanding of databases and production-grade applications Familiarity with secure coding practices and design patterns Proven problem-solving ability and technical leadership experience Experience More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out … with manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by More ❯

Engineer Location : Remote first, must be in the UK, office available in Birmingham Contract: Full time, permanent contract, 37.5 hours per week Salary: up to £50,000 depending on experience Applicants must have existing right to work in the UK; visa sponsorship is not available About Jewellery Quarter Bullion We’re passionate about gold and silver investment—making it … Collaborate with development teams on CI/CD workflows and scalable architecture Document internal systems and assist with onboarding and training Participate in a shared on-call rota Skills & Experience Essential: Proven experience managing production Linux environments Experience with Ansible, Terraform, or similar automation tools Understanding of internet protocols and networking fundamentals Strong scripting or automation background … e.g. Bash, Python) Experience optimising server performance and uptime Strong communicator with problem-solving mindset Desirable: Experience supporting three-tier web architectures Experience hardening Linux systems (e.g. firewalls, IDS/IPS) Worked in e-commerce, fintech, or similarly fast-paced environments Knowledge of Kubernetes, Docker, and containerised environments Why You’ll Love It Here Shape and manage More ❯

require flexibility, please indicate this in the salary box section of your application, after specifying your salary expectations, so we can discuss it early in the process. SKILLS AND EXPERIENCE REQUIRED Education: Bachelors degree in Data Science, Information Management, Computer Science, Business Administration, or a related field. A masters degree or certifications in data management, governance, or analytics is … a plus. Experience: Minimum of 5 years of experience in data governance, data management, or business intelligence. At least 2 years of experience in a leadership role. Proven experience managing data governance initiatives, data quality frameworks, and reporting processes. Strong understanding of data privacy and security regulations (e.g. GDPR, ISO 27001, Cyber Essentials Plus). Expertise … e.g. PL-300, PL-400). Technical Skills: Familiarity with data governance tools and platforms to ensure data quality, integrity, and compliance across the organisation. Proficiency in SQL and experience with data warehouse technologies for managing, querying, and optimising large datasets. Experience with data analytics and reporting platforms, business intelligence solutions, and automation tools (e.g. Power BI, Power More ❯

well-established brand in the hospitality sector , operating over 2,600 pubs, restaurants, and hotels across the UK . Their digital analytics function is expanding to enhance website performance, customer journeys, and marketing effectiveness . The analytics team is structured into four key areas: Digital – Website and app reporting, deep-dive analysis, and future planning CRM – Customer database … management, campaign analysis, and reporting Loyalty & Customer Insights – Understanding and segmenting customer behavior Data Science & Engineering – Supporting analytics efforts and proving business value The Role As a Digital Data Analyst , you will be responsible for website performance analytics, ensuring high-quality data reporting and debugging tracking issues. You will provide valuable insights that enhance the customer experience … Work with SQL to manipulate and analyze datasets Build automated dashboards and reports to track website performance Support conversion rate optimization (CRO) initiatives by identifying drop-off points in customer journeys Work with marketing and product teams to optimize digital campaigns and user experiences Your Skills and Experience The ideal candidate is a web analytics professional with strong More ❯

part of the Next15 Communications group, a UK PLC with a global footprint across 50 offices in 15 countries. We help brands grow by redefining and accelerating the digital customer experience, creating rapid value and enabling future digital business. Role overview We're looking for an IT Operations Manager to lead our Commerce Operations Team. You'll manage … in our Leicester office and 1 day working remotely within the UK. You will report to the Managing Director. As an IT Operations Manager at Williams Commerce, you will: Customer Support Operations Lead and manage a distributed team of e-commerce customer support agents. Define KPIs, monitor performance, and drive improvements in response/resolution times and customer … processes or integrations with tools like Windows Subsystem for Linux, Git and Ansible. Cross-Functional Collaboration Coordinate with operations, engineering, and client account teams to align tech support and CX goals. Represent support and IT in leadership meetings, contributing to business continuity and tech roadmap planning. Ensure compliance with data protection and cybersecurity best practices. Y ou will bring: 5+ More ❯

part of the Next15 Communications group, a UK PLC with a global footprint across 50 offices in 15 countries. We help brands grow by redefining and accelerating the digital customer experience, creating rapid value and enabling future digital business. Role overview We're looking for an IT Operations Lead - Ecommerce to lead our Commerce Operations Team. You'll … our Leicester office and 1 day working remotely within the UK. You will report to the Managing Director. As an IT Operations Lead - Ecommerce at Williams Commerce, you will: Customer Support Operations Lead and manage a distributed team of e-commerce customer support agents. Define KPIs, monitor performance, and drive improvements in response/resolution times and customer … processes or integrations with tools like Windows Subsystem for Linux, Git and Ansible. Cross-Functional Collaboration Coordinate with operations, engineering, and client account teams to align tech support and CX goals. Represent support and IT in leadership meetings, contributing to business continuity and tech roadmap planning. Ensure compliance with data protection and cybersecurity best practices. Y ou will bring: 5+ More ❯

Full time, Permanent The Role: The UX Design Owner is responsible for driving the business forward by designing, prototyping, researching and owning the development of significantly improved UX/customer journey designs for consumer finance products. Key Responsibilities: Led UX design and prototype development to enhance digital self-service, application journeys, loyalty programs, and new product offerings. Created and … tested working prototypes through customer research to bring digital requirements to life and improve user experience. Collaborated with Product Owners and business teams on customer experience design, research, backlog prioritisation, and user acceptance testing. Acted as a UX centre of excellence , ensuring consistency across key initiatives and aligning with brand, external agencies, and internal stakeholders. Ensured all … digital changes met Legal, Regulatory, and Conduct standards , supporting compliance and customer trust. Skills & Attributes: Strong UX and prototyping skills using mainstream tools, with a focus on digital self-service and customer journey mapping. Experience working in Agile teams , supporting or acting as a Product Owner, including writing user stories, acceptance criteria, and conducting user acceptance testing. More ❯

Job Title: Customer Support Representative Location: Leicester (LE12) About Us: Our client is a leading recruitment CRM software business dedicated to providing a top class service to their clients/users. They are passionate about delivering an exceptional service, training and solutions to their clients. We are currently seeking a dynamic, friendly, energetic, well spoken, computer literate, problem solving … individual to join their customer support team. Job Description: As a Customer Support Representative, you will be the first point of contact for their clients, providing them with outstanding support and guidance through the CRM software. Your role will involve addressing customer enquiries, resolving issues, offering training whilst keeping a calm, helpful and supportive approach to ensure … a positive customer experience. Key Responsibilities: Respond promptly to customer enquiries via phone, video calls and emails. Troubleshoot, educate and resolve customer issues, providing clear and effective solutions. Maintain accurate records of customer interactions and transactions on Zendesk. Collaborate with customers and deliver training sessions to improve user knowledge and overall software experience with occasional More ❯

index management strategies. End-to-End Solution Delivery: Expertise in taking ownership of a requirement from start to finish, including gathering detailed requirements, designing, and implementing robust, innovative solutions. Experience Required for the Role Mandatory Bachelor's/Master's degree in Computer Science, Information Systems, Engineering, or other related fields 5+ years of engineering experience in delivering … cybersecurity solutions Experience in key cyber technologies such as SIEM technologies (Elastic preferred), vulnerability management, access management and other commonly used Enterprise security controls. Ideally from both a development and operational perspective Advantageous: SIEM implementation and usage Experience of Elastic Stack (ELK) Knowledge of Offensive testing frameworks Knowledge of Linux, Windows and Network Administration Knowledge and experience … as microservices, service mesh. Knowledge of Git and Devops practices Knowledge of Terraform/Ansible systems Strong knowledge of security policy/regulatory frameworks At least 3-5 years experience of cyber security engineering and delivery From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory More ❯

excellence in every aspect of product design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience working within a regulated industry with demonstrable in market results A track record of thought leadership … products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering Excellent communication skills, able to engage, influence and inspire Passionate about More ❯

digital development and evolution in a B2B business. Focusing on optimising content, UI and UX of the website, you will be responsible for leading the optimisation of the digital customer experience through effective merchandising and promotional strategies. With insight and analytics at the heart of all decisions you will be part of a new, exciting team working towards … to the evolution of ecommerce & digital strategies, helping to shape the future of our digital landscape. This is a fantastic opportunity for you to bring your analytical and ecommerce experience to an established, market leading company. Key Responsibilities: Supporting the Ecommerce Trading Manager in driving business growth through ecommerce channels, having insight and analytics at the heart of all … in-class UX Optimisation of UI Campaign Optimisation Teamwork: Collaboration with the Ecommerce Trading Manager other senior marketing managers and wider teams to ensure a cohesive approach across product, customer and channel. Required Skills and Experience: Minimum 2 years of relevant experience, specifically in ecommerce/digital Excellent English communication skills - oral and written Excellent organisation and More ❯

in fast-paced environments. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with … sessions, and performance reviews with clarity and transparency and implement and reinforce global support workflows, documentation practices, SOPs, and case management standards. What you will need to succeed: Leadership experience which includes a minimum 5 years in a people leadership role within a technical support or customer support organisation. The successful person must have directly managed support specialists … and/or senior-level agents-not just led projects or been a team lead without direct reports. Support Delivery Management Demonstrative experience owning support availability, queue management, and performance against SLAs and experience balancing coverage planning and team utilisation, ideally with global or regional scope. Performance Coaching and AccountabilityThe successful applicant must have managed structured 1:1s More ❯

development lifecycle and client focused delivery you will work with multiple stakeholders to facilitate the delivery of projects. Knowledge of stakeholder management and the SDLC is key and previous experience working in the energy sector is mandatory. Roles and Responsibilities - Work internally and externally with multiple stakeholders. Facilitate multiple stakeholders to ensure the required software solution is delivered as … per the requirement and the product roadmap. Setting expectations and managing stakeholders. Define the customer experience and enhance the customer journey. Provide support, coaching and direction to the team as required. Key Skills Required - Broad experience of the retail energy market. Proven ability to work across the business with multiple stakeholders. Client facing delivery experience. An More ❯

Customer Success Manager: Data and Retail Media About Us Snappy Shopper is the market leader in the growing Q-commerce convenience grocery sector, worth £41b in the UK. In addition to our independent retailers, we serve most of the major convenience store players, including Spar, Nisa, Premier and Booker. Snappy exists to enable local high street businesses to serve … Brand Media Team partners with leading brands from many sectors and aids them in effectively communicating their brands across the Snappy platform. Our mission is to better understand the customer experience while driving value for our retail partners, brand collaborators, and Snappy Shopper itself. We focus on revenue growth, strengthening customer relationships, and increasing gross merchandise value … GMV), all while aligning with Snappy Shopper's strategic goals-both short and long-term. About the Role The Customer Success Manager will manage end-to-end relationships with some of our key partners who use Snappy Media's platform. Covering all areas of the engagement including business development and campaign delivery, this individual will use their proven data More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS Are you a confident, results-driven sales professional with a passion for building client relationships … and high-impact role, you will take ownership of lead generation, pipeline development, and quality appointment setting. You will work closely with the sales team to ensure a seamless experience for prospective clients and will be key in driving business forward. This is the ideal opportunity for someone with strong telesales or BDM experience who enjoys outbound prospecting … with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Minimum 1 year of experience in a Business Development, Telesales, or Lead Generation role. Demonstrated success in outbound calling and appointment setting. Confident communicator, especially over the phone More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS Are you a confident, results-driven sales professional with a passion for building client relationships … and high-impact role, you will take ownership of lead generation, pipeline development, and quality appointment setting. You will work closely with the sales team to ensure a seamless experience for prospective clients and will be key in driving business forward. This is the ideal opportunity for someone with strong telesales or BDM experience who enjoys outbound prospecting … with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Minimum 1 year of experience in a Business Development, Telesales, or Lead Generation role. Demonstrated success in outbound calling and appointment setting. Confident communicator, especially over the phone More ❯

a skilled Salesforce Developer ready to design and deliver scalable, impactful Salesforce solutions. This is a great opportunity to join a flexible, innovative team where your work directly supports customer experience and business growth. The role is mostly remote but you must be able to get to Nottingham for occasional in-person meetings. What You'll Be Doing … performance issues in the Salesforce platform, ensuring long-term system health Champion Salesforce best practices across development, security, and scalability Contribute to process improvements, platform optimisation, and end-user experience Document technical work and contribute to team knowledge sharing What You'll Bring: Proven experience in Salesforce development, including Apex, triggers, LWC, Visualforce, and Flow Strong understanding of … Salesforce platform architecture, integration techniques, and governor limits Experience with Sales Cloud and Service Cloud (Experience Cloud or Marketing Cloud is a bonus) Salesforce Platform Developer I certification (Developer II or additional certifications are a plus) Familiarity with CI/CD tools and source control (e.g., GitHub) Understanding of object-oriented programming and web technologies like HTML, CSS More ❯

solutions, and support the continuous improvement of all housing operations. Principal duties and responsibilities: Conduct in-depth analysis of existing business processes including tenant services, repairs, asset management, and customer support. Create process maps (As-Is and To-Be) to identify inefficiencies, bottlenecks, and areas for improvement. Gather and document business requirements from stakeholders and operational teams. Recommend and … integrate digital tools and technology solutions that improve operational efficiency (e.g., housing management systems, mobile workforce solutions). In order to apply, you must have the following skills and experience: Professional certifications such as Lean Six Sigma Green/Black Belt and Agile or equivalent experience. Proven experience in business process analysis, ideally within social housing, local government … or a similar public service environment. Strong experience with process mapping tools (e.g., Visio, Lucidchart) and business analysis techniques. Knowledge of UK social housing regulations, policies, and standards - desirable. Ability to analyse complex business processes and data, with a strong focus on identifying inefficiencies and recommending improvements. Skilled in diagnosing issues, proposing effective solutions, and working collaboratively to resolve More ❯

closely with Business Analysts, QA, and stakeholders to understand and deliver business requirements. Actively contribute to Agile ceremonies and continuously improve development practices. Deliver high-quality code that enhances customer experience and strengthens the technical estate. Collaborate with internal teams and external partners to implement scalable solutions. What We're Looking For Essential Skills & Experience Commercial Java … development experience. Understanding of production software applications and databases. Ability to write clean, maintainable code and apply design patterns. Strong analytical and problem-solving skills. Experience working within Agile teams (Scrum or Kanban). Desirable Familiarity with Microsoft technologies and web development. Exposure to insurance or financial services sectors. Knowledge of REST, SOAP, SOA, or CI/CD practices. More ❯