1 to 25 of 34 Customer Experience Jobs in the Midlands with Remote Work Options

working. You'll be responsible for leading the strategic direction, development, and implementation of innovative digital solutions that drive business growth and transform the customer experience. You'll also lead the digital solutions team to identify opportunities for digital enhancements, and innovations, manage the lifecycle of digital products and … and service portfolios, fostering a culture of continuous improvement. Ensuring the successful execution of digital strategies to achieve measurable business outcomes. Managing the digital customer journey, ensuring the usability and accessibility of digital platforms, and continuously improving digital services and solutions based on customer feedback and analytics. Responsible … provision and competitive advantage. What will I need to be considered? Strong background in digital transformation, exceptional leadership abilities, and a passion for driving customer satisfaction through cutting-edge digital experiences. proven track record of successfully creating and implementing a digital change agenda. wealth of experience in designing more »

our new and existing business consultancy teams. We are currently looking to recruit Application Consultants who will play a crucial role in providing exceptional customer experiences through the delivery of top-notch consultancy services. Your primary focus will be on ensuring successful project implementation and delivering excellent customer satisfaction. This consultancy role will encompass Payroll AND/OR HR, and hence, prior knowledge and experience in these domains are indispensable. These positions offer remote work options, as MHR head offices are based in Nottingham. However, occasional travel to customer sites MAY be required during the … week. We are actively promoting remote working to accommodate our widespread MHR customer base across the UK. Key Responsibilities: Provide high-quality Payroll AND/OR HR consultancy services to customers and prospects, ensuring strategic and operational objectives are met. Implement business changes with technology support, seeking efficiency and more »

requirements. Act as a technical escalation point to assist internal and external teams. What we are looking for: Excellent communication and interpersonal skills. Extensive experience working as a Structural Design Engineer in telecoms, rail, construction etc A degree in Structural Engineering is essential. Chartered Engineer status or working towards … Computer literate for MS Word, MS Excel, Emails, MS PowerPoint, AutoCAD Demonstrable design experience working with design consultant and/or construction contractors. Ability to interpret and author documentation to a good standard. MBNL deliver the mobile infrastructure that enables digital Britain. This is achieved by providing Property, Infrastructure … in life management of site infrastructure to meet safety, service and deployment requirements and enable EE/BT and Three to deliver their best customer experiences at the lowest cost. Reporting into the MBNL Infrastructure Solutions Team within the IMS Directorate, the Senior Structural Engineer will use their knowledge more »

in life management of site infrastructure to meet safety, service and deployment requirements and enable EE/BT and Three to deliver their best customer experiences at the lowest cost. Reporting into the MBNL Infrastructure Solutions Team within the IMS Directorate, the Structural Engineer will use their knowledge and … in Structural Engineering is essential. Chartered Engineer status or working towards Computer literate for MS Word, MS Excel, Emails, MS PowerPoint, AutoCAD Demonstrable design experience working with design consultant and/or construction contractors. Ability to interpret and author documentation to a good standard. Excellent communication and interpersonal skills. more »

function works proactively to prevent incidents from happening and minimises the impact of incidents that cannot be prevented. Continuous improvement and providing a positive customer experience are essential to our success. You will be responsible for the practical execution of the problem management process in an increasingly complex … targets and quality expectations are met. This role is eligible for inclusion in the Company’s hybrid working from home policy. Preferred skills and experience Excellent analytical skills with a strong attention to detail. Ability to quickly identify trending insights through data analysis. Resilience in challenging and high pressure … analysis methodologies and innovative approach to solving unique problems. Firm understanding of the ITIL framework. Advanced Microsoft Excel and Power BI skills are desirable. Experience working with Cloud Services including SaaS. Main Responsibilities Managing the overall problem work queues, taking accountability for data quality and adherence to the process. more »

that is focused on the needs of our customers. The Zoro team is in London and Leicester. Leicester is the home of the Product, Customer and Finance teams, whilst our Development, Marketing and Data Analytics teams are based in the heart of London. Working for Zoro UK means working … with ambiguity. PRIMARY FUNCTION The role of the Digital Merchandiser is to enhance the product content for our 3M product range, creating a better customer experience through enhancing core product information, through creating product ranges, updating taxonomy and adding attributes. A small team, our Digital Merchandisers will be … knowledge, so this team must be comfortable with understanding computer-driven solutions and when these can or should be overridden to make a better customer experience. PRINCIPAL DUTIES & RESPONSIBILITIES This role will: Be responsible for managing the process to group products together, ensuring that predictions are correct and support more »

Location: West Midlands (Hybrid - 1 to 2 days a week in the office) Project Management/IT/Process Improvement/Stakeholder Management/Customer Sales Xpertise are excited to be working with a multi-national organisation in the retail sector to source them a Project Manager to join … scope of work varies from project to project but surrounds IT systems and Process improvement, focusing on the end to end sales process and customer experience. This role will play a big part in shaping the future of the organisation and aid in enabling them to work in more … effective and efficient ways. I'm looking to speak and meet with individuals who have demonstrable experience working as a Project Manager on a range of IT projects and possess the capabilities needed to be successful in this role. Personality is a crucial factor to this role and I more »

De Montfort University (DMU) is a vibrant, globally minded institution, renowned for its commitment to providing an exceptional educational experience and fostering a supportive, inclusive environment. Our university is driven by a mission to make a positive impact on society through innovative teaching, research, and community engagement. At DMU … our mission is to be recognised as a leading university creating an inclusive and personalised experience that will transform out communities and allow our students and staff to thrive. At DMU we are transforming our Technology Directorate, we want to provide a strategic, transformational, and university-wide approach to … digital product portfolio, building and enabling our product teams to work collaboratively to design, deliver and continually improve a sustainable and unified technology enabled experience for our students and staff. As we embark on this product journey, you'll be pivotal in leveraging your product knowledge and experience more »

Youll be the co-ordinator of a skilled team of 20 engineers across the country. You'll play a key role in shaping exceptional customer experiences. Equipped with advanced tools, you'll delve into the details of skill assessment, geographic availability, and capacity planning to ensure the right people … they evolve. Problem solving : resolving challenges to keep projects on track to achieve maximum resource utilisation and productivity without compromising on delivering and excellent Customer Experience. Data gathering and reporting : generatingreports that provide meaningful insights on project timelines, resourcing impacts, trends and improvement opportunities. Stakeholder management: use your exceptional … balanced approach to meeting business needs and demands. Youll really need to know your stuff, which means youll have: A minimum of 2 years experience in a customer-centric environment Experience of working as a planner or scheduler in a busy, dynamic and fast-paced environment Experience more »

Graduate Customer Support Coordinator Location: Coventry Salary: Competitive Working Hours: Monday to Friday (8:30 AM to 5:00 PM or 9:30 AM to 5:30 PM) with flexible hybrid working up to once a week and early finish every other Friday. Exciting Opportunity for Recent Graduates! We … are looking for an enthusiastic Gradute Customer Support Coordinator to join a renowned organisation within the order management sector. This role is an excellent opportunity for graduates with experience in a customer service office environment, aiming to advance their careers in a dynamic workplace. Key Responsibilities: - Act … as the primary point of contact for customers, managing orders from placement to delivery to ensure a premier customer experience. - Oversee order book reviews and manage late backlogs. - Maintain proactive communication with customers and internal teams using various platforms like OEC ticketing. - Address customer enquiries and resolve delivery more »

Role HomeServe are currently recruiting for a Senior Product Owner to join the Digital Delivery Team in Walsall. The successful candidate will have proven experience in reducing demand within an operational/contact centre environment and driving improvements in customer experience. You will be responsible for communicating at … all levels so exceptional people and stakeholder management skills are essential. Experience in automation and robotics is also desirable, as well as strong analytical skills as you will be working alongside our telephony team assessing and translating data. We work in a hybrid way, mostly remote with a requirement … order to deliver the very best outcomes for our Customers and the Company. The Department is formed in a matrix structure with disciplines across Customer Operations, Product, Change, Technology and Digital Delivery and relationships across third party vendors. ROLE PURPOSE To own the product vision and roadmap, principally aligned more »

and freebies from majorretailers What you will you need to be able to do thejob? Education: Bachelors degree in marketing, or a related field. Experience: Minimum of 3-5 years of project management within a marketing environment, preferably in the SaaS or technology sector PMP or equivalent project management … advantageous ClearCourse is a leading SaaS software business with a diverse portfolio of over 45 separate brands, each catering to unique market segments and customer needs. We are committed to delivering innovative solutions that empower businesses to succeed in an ever-evolving digital landscape. With a focus on creativity … collaboration, and excellence, we are dedicated to driving growth and delivering exceptional customer experiences across all our brands. If this role sounds like your next career move, hit APPLY now to send your CV for immediateconsideration more »

internal and external stakeholders is vital to success. What you'll need to succeed You will understand market dynamics and cost drivers and have experience of undertaking a range of sourcing activities including RFQs, formal tenders and sourcing competitions. You will be a strong negotiator with contract management experience to ensure full end to end delivery and robust supplier management. Maximising internal customer experience is a significant part of the role, requiring excellent communication, planning and organisational skills and the ability to foster effective and collaborative relationships across a broad spectrum of stakeholders. Previous experience more »

Planning activities, providing expert knowledge on working time directives, scheduling best practices, and efficiency opportunities. Administer and optimise Workforce Management tools (including NICE and CX One), providing training and support to colleagues. Support scenario modelling, mitigation planning, and schedule creation during the Tactical Planning window. Contribute to the wider Resource … Planning Cycle by representing tactical planning opportunities and ensuring an aligned cycle of service. Experience and Qualifications Essential Experience working with Workforce Management (WFM) systems, preferably NICE. Strong negotiating skills with an ability to influence stakeholders. Experience working in a contact centre environment and understanding the Multi … Channel Resource Planning Cycle. Proficiency in Excel, with the ability to analyse large volumes of data. Experience in contact centre planning. Preferable Experience working in a digital environment (social media, web chat, email) alongside inbound/outbound calls. Advanced PC and MS Office skills. Experience with change more »

project's scope and determine available resources, set realistic time estimates and highlight and manage risks to achieve success. Governance: Regularly updating internal and customer stakeholders on project progress, issues, and deliverable status against established scopes. Completion of Project and Customer documentation in a timely and high-quality … the comprehensive onboarding and change management processes tailored to large-scale bespoke projects, encompassing the implementation of MSite software configurations. Orchestrating close collaboration among customer success, product development, and support units to ensure a smooth transition from project initiation to business-as-usual (BAU) operations. Defining and Implementing MSite … Standards: Collaborating with cross-functional teams including customer success, product, and operations to define and implement best practices for Enterprise and site configurations, fostering continuous improvements and an exceptional customer experience. Establish and implement MSite standardisation, aligning with digital initiatives to enhance centralised control and customer benefits. more »

technicians. OSCA Remote Diagnostic Technician Nottingham, NG15 0EB 42.5 hours per week, Monday Friday (no weekend or BH work required) £30,000+ depending on experience/qualifications Please Note: Applicants must be authorised to work in the UK OSCA is a Nottingham-based, family-owned, local success story. We … primarily provide an automotive remote diagnostic & programming service to a customer base that stretches throughout Europe. We are at the forefront of automotive diagnostics innovation, dedicated to enhancing efficiency and precision in automotive servicing. Our specially designed remote diagnostic support system empowers technicians to diagnose, repair, and advise on … and from home. The Culture: We believe in promoting a friendly and dynamic work culture. Our team works collaboratively to provide excellent products and customer experience, and we value everyone's contributions. We are committed to fostering a positive workplace experience for our employees. What Sets Them more »

Our client are an online SaaS logistics software company which combines dynamic route optimisation, vehicle tracking, real-time progress monitoring and customer ETA messaging. Their Transport software helps their customers, delivery and field service companies, build excellent consumer experience, focus on customer service and efficiently utilize their … that is much broader than a typical system configuration position. If you are driven by understanding how things work, committed to delivering a great customer experience, and able to digest and explain complex topics, their implementations team is right for you. You will manage Implementation projects from sales … design solutions to overcome and streamline operational bottlenecks. You will communicate with key stakeholders at the client side overcoming objections with elegant solutions. Your experience in change management will shine to our clients, offering consultancy in overcoming lower level user adoption with ease and empathy. You will work in more »

and resource recovery solutions, with locations across the United Kingdom and Ireland. We have an opportunity for a Service Delivery Coordinator to join our Customer Experience Team. Service Delivery Coordinator - The Role : To boost the overall customer experience by ensuring that all Enva services are delivered … seamlessly, on time, within budget and with a customer centric approach with every interaction. Service Delivery Coordinator - Key Responsibilities : To complete new site set up's and roll outs seamlessly and within SLA and budget. To deliver professional customer orientated onboarding calls. To produce and share timeline of … manner from customers, contractors, and internal teams. To ensure that all queries are followed up and resolved in an efficient and timely manner with customer focused approach. To resolve customer complaints at first point of contact wherever possible, escalate only where necessary. To liaise with sub-contractors to more »

Quality Commission, our aim is to be the best employer and provider of NHS 111 services in the country, consistently offering excellent performance and customer service. Job Overview We are seeking an experienced Tactical Planning Lead to join our team. Reporting to the Tactical Planning Manager, you will lead … of Tactical Planning analysts, offering side-by-side and one-on-one coaching. Provide expert knowledge on WFM tools, including NICE IEX and NICE CX One, for administration, optimisation, and training. Create and manage tactical plans to achieve maximum performance in response to planned and unplanned events. Contribute to the … scheduling and tactical planning opportunities, processes, and opinions. Experience and Qualifications Essential Expert experience in WFM systems administration and development (IEX or CX One). Strong knowledge of IVRs and Call routing. Significant experience in contact centre planning and multi-channel resource planning cycles. Awareness of tactical more »

your analytical expertise? This Lincolnshire based Housing Association are looking to hire for a Business Analyst to co-design an optimised and modern digital customer experience specification and delivery of Data, Digital and Technology Transformations. You will have the opportunity to work across different team’s requirement gathering … Business Analyst, you will play a critical part in liaising with a variety of stakeholders, business teams, and service leads to confidently influence a customer-centre design outcome. Work closely with stakeholders to fully understand the “as is” business processes and map out potential improvements. Ensure business requirements are … championing customer experience, improved business efficiency and mobile first digital functionality. You would be a great fit if as a Business Analyst you have: Experience in Social Housing Knowledge of Customer Portals Exposure to Repairs Management Experience in designing, selecting, and implementing optimised digital customer more »

action and resolution. Provide feedback to update, maintain and create relevant support guidelines and knowledge base, processes and procedures which contribute to improving the customer experience and reducing support related issues. Responsible for not just maintaining but improving customer satisfaction. Key Experience: Previous experience in … a technical or support role and ability to use varying tools and techniques to support issue resolution. Experience of working in an application support role or super user type role for SaaS products and/or with custom developed application solutions. Proven excellent customer communication and relationship building … skills, with the ability to liaise at non-technical and technical level. Experience of a Service Management Framework (ITIL) would be advantageous but not essential. An inquisitive mind-set and a desire to learn. more »

Job title: Digital Account Manager *Salary type : Up to £40k (Depending on Experience) + Commission *Job type: Permanent Position *Location: Lutterworth, Hybrid 2 days in the office (flexible working in terms of hours/swapping days etc. can start and finish when you want e.g. need to pick kids … gurus and web developers. They are looking for an experienced Digital Account Manager to join their close-knit team, who will provide an exceptional customer experience to their clients, developing and implementing effective digital strategies with a strong focus on SEO and PPC for their accounts and building … ROI Manage client expectations with regular updates on the progress of live projects, being their first line of contact, and providing them with excellent customer service. Project scoping, identifying key objectives, defining costs and resources and capturing key performance indicators for benchmarking against Scoping and costing of new websites. more »

Customer Success Associate ⭐ | Customer Success | Customer Experience | Customer Service | Education | SaaS | Software Development | Relationships | Sales | Business Development A pending B Corp with a powerful mission are on the lookout for their next Customer Success Associate! If you like the sound of making a genuine … difference in the world of education, keep on reading! They are on the lookout for a Customer Success Associate to... ✔ Foster long-term partnerships with key customers. ✔ Identify and engage with prospective clients. ✔ Mentor and guide team members, ensuring effective information sharing and cross collaboration across various internal teams. … Drive the growth of the business forward through increasing brand visibility and overall customer engagement. Details: 👉Up to £32K per annum 👉 Warwick office 👉 Hybrid working 👉 Company bonus 👉 Medical + dental If you are passionate about delivering exceptional customer service and you have proven experience in a customer more »

systems and components. Operating from the very early phase of a vehicle programme, working cross functionally throughout design, development, manufacturing, launch and during the customer experience. This role will aim to enhance the customer experience through the design, development, measurement and balance of customer attributes for … to achieve targets in all areas. Ultimately, the role will contribute to the delivery of Quality targets for each vehicle line Skills Required: Previous experience of problem solving tools e.g. Root Cause Analysis, 8 Disciplines of problem solving, Design of Experiments and Failure Modes and Effects Analysis (FMEA) in … Design/Manufacturing Previous experience of Vehicle Launch or Plant Vehicle operations Production Management including experience of delivery of problem resolutions in Manufacturing & Service. Excellent Analytical Skills and enthusiastic, an individual able to deliver results under pressure Experience Required: To be able to be part of a more »

Fantastic opportunity to join a well-established technology business in Coventry as a Customer Service Team Leader! You must have 2+ years customer service team leader/manager experience, in a busy B2C environment and a track record of leading people and will be known for engaging … days annual leave, plus a day off for your birthday Worldwide Travel Insurance Group Income Protection Insurance Main Duties; Responsible for leading the Customer Support Team Engage and inspire those you lead to achieve their goals & key company KPI`s Be an influential coach, mentor and help drive the … those around you Understand people and can effectively manage expectations Provide help and advice to customers using our products Be committed to delivering exceptional customer service by putting the customer at the heart of everything you do Keep accurate records of discussions or correspondence with customers & staff Creating more »