5 of 5 Remote Customer Retention Jobs in the Midlands

Nurtur Ltd is a leader in MarTech and PropTech solutions, delivering SaaS products and digital marketing services that help businesses grow through smarter customer engagement and data-driven marketing strategies. Our platform enables clients to connect with their audiences through CRM, automated campaigns, lead generation, reputation management, and multi-channel communication tools. With innovation at our core, we support … estate agency, mortgage broking, and wider service-led businesses in maximising their digital marketing performance. Learn more at nurtur.tech. The Role We are seeking a highly experienced and strategic Customer Success Director to lead our customer-facing functions. This role will oversee Key Accounts, Customer Success, and Onboarding, ensuring our clients realise maximum value from Nurtur's … solutions. You will be instrumental in driving customer adoption, retention, and advocacy, working closely with the executive team to shape the customer journey and deliver measurable business outcomes. This is a senior leadership role with responsibility for building and mentoring a high-performing team, while directly influencing Nurtur's continued growth and client satisfaction. Key Responsibilities More ❯

Account Manager – Fully Remote The Account Manager is responsible for managing a portfolio of assigned customer accounts, building and maintaining long-term, trusted relationships, and ensuring continued value delivery and client satisfaction. This Account Manager role plays a key part in customer retention, growth, and advocacy by acting as the primary point of contact for customers … working with visits to the office (Southern based) when needed Car or car allowance Account Manager key responsibilities Manage and develop long-term relationships with a defined portfolio of customer accounts, including international fleets. Act as the lead point of contact for assigned customers, providing timely and accurate responses to queries. Facilitates regular communications through video calls, phone, and … in the UK and abroad. Evaluate the ongoing value delivered to customers, identifying opportunities to increase operational, financial, or safety-related impact. Work proactively to embed the solutions within customer operations, including the coordination of training for drivers, managers, and staff. Use insights from customer data, going beyond reporting to deliver actionable analysis and recommendations through regular business More ❯

space as they invest heavily in their data strategy. As the Data Architect you'll be instrumental in delivering a modern cloud based data infrastructure, they have 16 million customer data points across the UK and Ireland that they're looking to use this to optimise customer retention, product quality and speedy and efficient delivery to More ❯

you'll take full ownership of revenue and gross profit performance across your region. You'll lead a team of Regional Account Managers, guiding them to deliver exceptional client retention, service expansion, and high-margin growth. This is a high-impact leadership role where strategic thinking, commercial acumen, and relationship management come together to shape our regional success. … Role Own regional performance against revenue and gross profit targets Lead and develop a high-performing team of Account Managers Set clear KPIs and performance objectives across growth, retention, and forecasting Build strategic growth plans for key accounts, identifying whitespace and expansion opportunities Support proposal development and deal structuring to ensure profitability Act as a senior contact for More ❯

the Role Applause IT is recruiting on behalf of a leading EPOS technology provider specialising in ICRTouch systems and LCG Payment Solutions . We are looking for a proactive, customer-focused EPOS Account Manager to manage and grow relationships with our existing client base across the UK. This is not a new business role - your focus will be on … cross-sell opportunities, including: LCG Payments integration Handheld devices & kitchen screens Stock control modules QR order-to-table solutions Support packages and licences Ensure contract renewals and high client retention Collaborate with internal teams (support, projects, payments) to deliver a seamless service Conduct UK-wide client visits as required Support multi-site expansion opportunities Keep CRM updated with … technology Strong relationship-building skills with commercial awareness Comfortable with UK-wide travel and holding a full driving licence Organised, proactive, and commercially focused Motivated by client satisfaction, retention, and business growth Benefits Competitive salary + performance-related bonus/commission Company pension scheme Regular team socials and company events Access to sports clubs and client entertainment opportunities More ❯