8 of 8 Remote/Hybrid Customer Retention Jobs in the Midlands

understanding their challenges, improving platform adoption, and helping them achieve measurable business outcomes. This is a commercially focused account management role, with responsibility for customer retention, account growth and sales targets across your portfolio. We're looking for someone who is customer-centric, commercially driven … genuinely motivated by solving customer challenges. Working closely with Product, Support, Delivery and Sales teams, you'll play a key role in strengthening customer relationships, identifying growth opportunities, and ensuring our customers receive excellent ongoing support. This is an excellent opportunity for someone who combines strong commercial acumen ...

This role is responsible for leading the full EMEA Client Management function, owning team performance across retention, expansion, customer satisfaction, and commercial growth. This is a people leadership role with accountability for the team quota. The Director will lead and coach Account Managers, Senior Account Managers … Account Managers, and emerging player-coach leaders to deliver consistent account coverage, proactive customer engagement, and measurable net retention outcomes across the region. This role is suited to an experienced SaaS or technology client management leader who can bring structure, commercial discipline, and strong people leadership ...

packaging recycling obligation, as part of a multi-tiered service offering. The Account Manager role is dual-focused, with some aspects requiring a strongly customer focused outlook and excellent communication skills. While other aspects need a data-focused, problem solving, logical approach. Managing a variety of accounts and being … their own workload while maintaining a collaborative approach within a busy, operationally focused team. The role is suited to those with experience in customer service and who have a keen interest in numeric reasoning, client interaction, and knowledge gathering. There is the potential for this role to be split ...

projects. The Sales & Quotations Executive job, based in Nottingham, is office-based with hybrid working available and will play a key role in supporting customer enquiries, developing quotations, coordinating with technical teams, and proactively managing a portfolio of customer accounts. The successful candidate will work closely with … wider sales function to ensure customers receive a responsive, professional, and consistent service. This role offers an excellent blend of sales support, account management, customer engagement, and commercial coordination, making it ideal for candidates looking to develop their career within a technical and customer-focused environment. Ideal candidates ...

Email_CRM on a permanent contract within our Marketing department. The Marketing Manager Email_CRM will be responsible for leading our email programme, driving customer engagement, retention, and revenue. This role bridges the gap between commercial campaign activity and technical data execution, defining data requirements, segment logic … performing mix of targeted promotional campaigns and automated lifecycle journeys. Daily duties and responsibilities will include: Own and execute the email programme to drive customer retention, engagement, and revenue across all automated and promotional channels. Manage a dynamic email deployment schedule, balancing short-term commercial trading needs ...

bringing the same structure, discipline, and continuous improvement mindset into commercial value streams to enhance pipeline quality, pricing performance, launch execution, service delivery, and customer outcomes. Reporting to the Global VP of Sales & Applications, you will work closely with commercial leaders to deploy SBS across the organisation in line … doing: Drive measurable improvements across commercial Core Value Drivers, including order intake, funnel conversion, win rate, pricing effectiveness, quote turnaround, service delivery, and customer retention Facilitate Kaizen events and continuous improvement initiatives that deliver tangible business value Own commercial impact tracking, working closely with Finance and Sales ...

distinct challenges and opportunities in each vertical, you will position The DDC Group as the most well-known and preferred brand among these ideal customer profiles. You will work closely with each vertical’s Chief Business Officer (CBO) and your regional Chief Growth Officer (CGO) to drive measurable results. … developing and executing strategic marketing initiatives that align with The DDC Group's objectives and support Business Unit (BU) Sales’ efforts in client retention, market expansion, and revenue growth in your region. You will lead the regional team of marketing professionals and collaborate closely with cross-functional teams ...

team, setting priorities and creating accountability A proven track record of driving sustainable business growth Experience of developing long-term client relationships, improving retention and identifying opportunities for recurring revenue The confidence and credibility to build relationships with senior client stakeholders A strategic understanding of digital, data, software … strategy to generate new business and build a strong, sustainable sales pipeline Maximising opportunities within existing client accounts, with a focus on client retention, account growth and recurring revenue Taking overall responsibility for client relationships and ensuring high standards of service and delivery Overseeing account management, project delivery ...