1 to 25 of 65 Remote Customer Service Jobs in the Midlands

Customer Service Advisor (Customer Service Agent) Cross train into Tech Support Outstanding opportunity to join this fast paced, rapidly growing, Property Technology platform on a permanent basis providing software support as a Customer Support Advisor (no prior tech tech experience required). This software business provides the worlds leading technology platform for property management and … estate agencies and offers fantastic training and career development opportunities into software engineering, IT support, project management and testing. Were looking for outstanding Customer Service people with brilliant communications skills (verbal & written), a passion for Customer Service and a desire to learn, cross train and build a career in technology. Youll require the following skills and … experience: - 1+ years experience in a Customer Service role (e.g. call centre, retail, helpdesk, customer success) - Outstanding written and verbal communications skills - Experience resolving customer queries by phone, email and chat - Strong problem solving and critical thinking skills - Keen interest in tech and tech savvy - Able and keen to learn technology skills - Happy to work in More ❯

JOB TITLE : L1 Service Desk Analyst (Out Of Hours) SALARY: £30,000 per annum Location: Nottingham SETTING: Remote work but must be within reasonable travel distance to Nottingham for training and meetings. Schedule: 7pm – 7am (4 days on and 4 days off) BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income … of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to … transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. As an L1 Service Desk Analyst, you'll be the first point of contact for IT support, helping users resolve technical issues and providing guidance on using computer systems. You'll take ownership of incidents, deliver excellent More ❯

Job summary This is an exciting opportunity for an experienced Service Transition Manager to join us and lead the transition of new digital systems and services into business as usual across our Digital services and Research Systems Programme (RSP). We are looking for someone with proven experience in Service Transition with strong knowledge of ITIL frameworks. The … be part of a highly successful team delivering critical digital services that support health research across the UK. This is a key role in shaping the future of digital service delivery at the HRA. Main duties of the job The post holder will act as the lead for the Service Transition across all Digital & RSP services within Health … Research Authority. This role will sit within Service Delivery team of HRA and will have direct accountability for ensuring the effective transition of new systems and services from Service Release to Business As Usual (BAU) within Research Systems Programme (RSP). The STM (Service Transition Manager) will be expected to work within a strategic service delivery More ❯

Company description: ClearCourse Job description: Are you an experieneced IT Support professional looking for your next exciting career move? We are seeking an organised and customer-focused individual to join our implementation team. This role is pivotal in ensuring a smooth and informed journey for our clients, from project initiation through to installation and ongoing support. What you'll … website redesign projects. Coordinate the flow of information between clients and designers, gathering feedback on design concepts and ensuring all comments are fed back to the design team efficiently. Customer Service: Provide excellent day-to-day customer service, ensuring people are kept informed and expectations are managed throughout their journey. Additional Duties: Assist with other general … duties, which may include learning hardware setups. Skills & Experience: Strong communication and customer service skills are essential. Excellent organisation and the ability to manage multiple tasks concurrently. A proactive approach to learning our core product and systems. Predominantly an office-based role to start with while you learn the system, with progression routes available across different departmental functions. More ❯

on how to craft a competitive application is mentioned at this part. Role closes 11:55pm Friday 14/11/25 About the Roles As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of IT Service Management, with a primary focus on safeguarding the … and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction of service management, ensuring that processes are clearly defined, effectively owned, and continuously matured to support evolving … Act as a key liaison within Debt Management and Liabilities, building strong stakeholder relationships and developing a deep understanding of CDIO and ELS processes and responsibilities. Lead the IT Service Management (ITSM) function, ensuring high-quality service delivery and user satisfaction. Oversee incident, problem, change, and request management processes. Develop and maintain service level agreements (SLAs) and More ❯

Job Title: IoT Customer Support Engineer Company Overview: The Airedale Group are the leading market design, installation, and maintenance provider for commercial kitchens in the UK hospitality and food service industry. We work alongside clients from the initial designs through to bespoke fabrication and installation. Coupled with the largest body of professional maintenance engineers in the country, we … solution to our extensive client base. We have long-standing relationships with many of the biggest multi-site brands in the UK. Job Overview: We are seeking an experienced customer service professional to join our team. The ideal candidate will have strong attention to detail, excellent communication skills, and a deep understanding of customer service principles. … This role provides frontline customer support for IoT services, assisting customers with queries and troubleshooting commercial kitchen appliances, IoT devices and networks, and ensuring a high level of customer satisfaction. Familiarity with the catering industry sector and commercial kitchen appliances is preferred/ideal. Location: Hybrid Working (located near our Halesowen, Weymouth or Brackley offices) Key Responsibilities: Handle More ❯

Customer Onboarding & Transition Specialist Hybrid Working ideally from Shoreham-by-Sea Head Office Potential to work from other offices: Exeter/Birmingham/Manchester Some UK-wide customer travel expected Salary £40,000 - £45,000 + Benefits Own the journey that sets customers up for success The first 90 days of a customer relationship are critical. We … re looking for someone who can orchestrate seamless transitions for businesses moving their IT Managed Services to Focus Group – combining technical knowledge, project coordination, and genuine customer focus to ensure every onboarding is exceptional. What you'll actually do You'll be the person responsible for taking new customers from signed contract to fully integrated, confident service users. … This isn't just project management or technical delivery – it's complete ownership of customer success during the most critical phase of their journey with us. You'll lead end-to-end transitions from incumbent providers, building comprehensive onboarding plans, conducting project meetings (including onsite visits when needed), and ensuring every department plays their part at exactly the right More ❯

Job title : L2 Service Desk Analyst Salary: £32,000 p/a Location: Nottingham (Night shifts are fully remote) Schedule: 4 days on, 4 days off (4 x 12-hour day shifts in the office, and 4 x 12-hour night shifts) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income … Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. We’re looking for a skilled and customer-focused L2 Service Desk Analyst to join the service desk team in Nottingham. You’ll play a vital role in providing 2nd line support, proactively resolving escalated incidents and service requests, and … ensuring customers receive an excellent level of service in line with SLAs. This is a varied role that covers End User Support, Infrastructure, Networking, Cloud Services, and proactive monitoring. While you don’t need to be an expert in every area, you should be eager to learn, adaptable, and passionate about delivering first-class technical support. Established in the More ❯

staff and 600 devices over 20 locations. This is an excellent opportunity to play a key role in supporting our business technology and ensuring a high standard of IT service across the company. Job Opportunity As IT Helpdesk Manager, you will be responsible for leading the IT Helpdesk team and ensuring the smooth running of day-to-day IT … support operations across AFI Group. This hands-on role will involve managing and mentoring the helpdesk team, overseeing incident resolution, and ensuring high levels of customer service are delivered to all colleagues. Lead and manage the IT Helpdesk, maintaining swift resolutions and exceptional service Manage and control laptops, tablets and mobile phones Procurement of IT hardware and … profit share scheme. An auto-enrolment pension scheme with employer contributions (from aged 22, but voluntary enrolment can be made before this age. Opt-out available). Death-in-Service benefit of 2 x salary. Healthcare cash plan. MyAFI, a comprehensive employee benefits, rewards, and discount programme. Benefits include Cycle2Work scheme, Aviva private medical insurance, and Holiday Trading, to More ❯

is a successful CCaaS (Contact Centre) Vendor with a Tier 1 telephony platform underpinning our in-house built Software. We enable SME businesses across the UK to offer exceptional customer service to their end customers. We work across industries and our technology enables customer interactions across Public section, Insurance, Finance, Utilities and Leisure. You will be working … responsible for upgrading and updating hardware/software to meet system requirements resulting in increased productivity and ensuring stability. Complete installation and configuration of Asterisk voice servers to meet customer and service uptime requirements Maintenance and configuration of new Bordernet SBCs to meet customer and service uptime requirements Ideally you will have experience in the following More ❯

of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to … outcomes. We collaborate closely to bring that positive impact home. In this role, you ll play a key part in helping us grow - reconnecting with existing and previously dormant customer accounts, identifying new opportunities, and supporting our account managers in delivering excellent service. What You ll Do: SME Business Development Representative Reach out to dormant or inactive accounts to … with customers and help convert leads into active accounts. Support account managers in preparing quotes and following up with customers. Keep our CRM system up to date with accurate customer and sales information. Manage your sales pipeline - from first contact to closing deals. Work closely with marketing and product teams to support promotional campaigns. Provide excellent customer service More ❯

Sales Administrator. £26,000 - £28,000 Sales Administrator, Sales Support Administrator, Sales Coordinator, Customer Service professional, accustomed to working in a professional office environment. The role focusses on support of the sales team and will suit someone with strong organisational skills. Excellent business with high employee engagement, role created due to an internal promotion they like to develop … Chesterfield. They offer flexible working/working from home. Salary roughly £26,000 - £28,000 + wider company benefits. This Sales Administrator job will suit: Sales Admin, Sales Support, Customer Service, Internal Sales or similar. Experience of dealing with customers in a professional manner, dealing with enquiries, processing orders and helping to produce quotations. Excellent communication skills with More ❯

Sales Coordinator. £26,000 - £28,000 Sales Coordinator, Sales Support Administrator, Sales Administrator, Customer Service professional, accustomed to working in a professional office environment. The role focusses on support of the sales team and will suit someone with strong organisational skills. Excellent business with high employee engagement, role created due to an internal promotion they like to develop … Chesterfield. They offer flexible working/working from home. Salary roughly £26,000 - £28,000 + wider company benefits. This Sales Coordinator job will suit: Sales Admin, Sales Support, Customer Service, Internal Sales or similar. Experience of dealing with customers in a professional manner, dealing with enquiries, processing orders and helping to produce quotations. Excellent communication skills with More ❯

to be comfortable working in a performance-focused environment but we ll give you all the training and support you need to succeed. What You ll Do: Handle inbound customer enquiries with professionalism and enthusiasm. Identify opportunities to upsell or cross-sell our digital services and solutions. Hit and exceed your KPIs (we ll make sure they re clear … fair, and achievable). Deliver outstanding customer service on every call. Keep accurate call notes and use CRM tools to manage follow-ups. What You ll Need: Confident phone manner with a clear, friendly communication style. Target-driven mindset enjoys the buzz of smashing goals. Positive attitude and a team player approach. Some customer service or More ❯

month Fixed Term Contract Regional Office Worker: Birmingham - Site based & Homeworking + Organised Travel to Birmingham required This position is critical for maintaining and configuring our Microsoft Dynamics 365 Customer Service environment and the broader Power Platform ecosystem. The successful candidate will have hands-on experience with Dynamics 365 CE , Power Apps , and Power Automate , ensuring seamless system … and managing the Dynamics 365 and Power Platform ecosystem. What You Will Be Doing Configuring and maintaining our Power Platform environment , including Power Apps , Power Automate , and Dynamics 365 Customer Service . Ensuring stability and configuration support for Microsoft Evergreening updates . Managing user roles, security permissions, and environment access via Power Platform Admin Centre . Monitoring and … a cause that matters to you. Eyecare vouchers to help with glasses or eye care. Online Shopping discounts Cycle to Work scheme and travel season ticket loan . Long service awards to celebrate your commitment. Salary Finance offering financial education and advice. The opportunity to purchase extra benefits like critical illness cover and dental insurance . We understand that More ❯

and candidates in the tech space — identifying opportunities, matching talent, and helping businesses hire the best in their field. Previous recruitment experience isn’t essential; if you have sales, customer service, or account management experience and a strong desire to succeed, we’ll give you everything you need to build a rewarding career. This is a genuine opportunity … campaigns, networking initiatives, and market insights to grow your client base. Working closely with the team to deliver high-quality recruitment solutions. What We’re Looking For Proven sales, customer service, or business development experience (recruitment experience a bonus, not essential). Confident communicator with strong relationship-building skills. Driven, ambitious, and resilient with a results-focused mindset. More ❯

It includes powerful features such as Production Management, CRM, Warehouse Management, MRP, and Supply Chain Management to optimise operations and improve performance. At WinMan, we are committed to exceptional service, innovation, and supporting our people. Our values, customer service, integrity, excellence, accountability, collaboration, and respect guide everything we do. We offer competitive salaries, generous benefits, and flexible … Reference SA 10/25 Closing Date Organisational Arrangements Reports to Support Team Leader Responsible for N/A Role Summary We are looking for a highly skilled and customer-focused individual with excellent communication skills who enjoys engaging with end users. In this role, you will be responsible for troubleshooting and resolving technical issues related to the WinMan … ERP software whilst delivering outstanding customer service. The support function operates between 9:00 am and 5:30 pm (UK time). You will be part of a collaborative support team and report directly to the Support Team Leader. You will work closely with other departments to ensure timely and effective resolution of customer issues. This role is More ❯

to take ownership of a busy helpdesk within a commercial property environment. This Helpdesk Manager position allows you to make a real impact, manage multiple sites, and ensure excellent service delivery, all while working in a flexible environment that values your contribution and supports your professional development. You'll be joining a committed and professional team in Birmingham , known … offers a healthy work-life balance while giving you responsibility and autonomy over day-to-day helpdesk operations. We'd love to hear from anyone with experience on a service desk or in maintenance coordination , who is ready to hit the ground running and take ownership of this dynamic Helpdesk Manager role. In this position, you will be: Taking … all inbound maintenance request calls via email or phone Maintaining a high degree of customer service for all support queries Logging all calls on the system and maintaining full documentation Allocating service requests to the dedicated service provider Monitoring supplier performance against agreed SLA's and reporting using KPI's Communicating with and chasing service More ❯

Customer Support/Migration Support – 6-Month Fixed Term Contract with possible extension. Location: Warwick (Hybrid – 2 days office/3 days home) Salary: £28,000 – £29,500 per annum Hours: Monday to Friday, 8:30am – 5:00pm Start Date: Ideally early December About the Role We're recruiting Customer Support people for a leading software company that … and ensuring every transition runs smoothly. This is a 6-month fixed-term contract, with the potential to be extended or made permanent for the right person. What The Customer Support people will be doing Supporting customers migrating from desktop to cloud-based software. Delivering outstanding customer service via pre-booked phone and Teams appointments. Guiding customers … through the migration process, answering questions, and resolving issues. Using Zendesk and HubSpot to log and manage customer interactions. Troubleshooting problems and ensuring data transfers are completed accurately. Assisting the wider support team during quieter migration periods. What We're Looking For in Customer Support People Customer support experience is essential — you'll be speaking with customers More ❯

Technology plays a critical role in every part of our business, and we rely on responsive, reliable IT support to keep things moving. As an IT Service Desk Analyst at Refresco, you’ll be central to our operations — resolving issues, supporting users, and ensuring systems stay up and running across multiple sites. If you’re ready to take ownership … work with purpose, and grow your career in a fast-paced environment, we’d love to hear from you. IT Service Desk Analyst Refresco - Kegworth Head Office Monday – Thursday 8:30 am – 5 pm and Friday 8:30 am – 4 pm (Hybrid offering; 1 day WFH) Permanent Benefits: An annual bonus Pension contributions Access to a 24/… personal, health and wellbeing support Key responsibilities: Serve as the primary point of contact for IT support via phone, email, portal, or chat; receive, log, and manage incidents and service requests using the Service Desk system. Deliver first and second-line support for hardware, software, and network issues across devices including smartphones, laptops, PCs, and printers; escalate complex More ❯

experience with generator controls, synchronisation or CHP/Hybrid systems? Are you confident supporting customers with both remote and on-site troubleshooting? Do you enjoy blending electrical engineering with customer interaction and training delivery? Are you based within commuting distance of Rugby, or willing to travel across the UK when required? If you think this describes you then take … your career to the next level with a global leader in power generation control and automation who are shaping the future of distributed energy systems. This is a customer-facing technical role supporting sales, engineering and product teams, providing pre-sales support, commissioning expertise and ongoing customer liaison across the UK and international markets. What you NEED HNC … Minimum 2 years' experience in a technical support, applications, or commissioning role. Strong knowledge of gensets, synchronisation, automation or PLC systems. Confident communicator with excellent fault-finding ability and customer service skills. Full UK driving licence and flexibility for occasional UK/international travel. What you'll get in return Competitive base salary (DOE) + annual performance bonus. More ❯

agility of a specialist provider with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of … challenge into a success story! We are searching for a Post-Sales Escalation Engineer who thrives in dynamic environments, enjoys solving complex issues, and takes clear pride in exceptional customer experience. Think of yourself as the trusted guide in a world where hybrid tech stacks, cloud solutions, and productivity-critical environments meet. If you love being hands-on, delight … step Troubleshoot complex issues via remote tools, diving deep into server, infrastructure, and networking layers Work alongside vendors, Technical Helpdesk teams and internal stakeholders to drive resolution and enhance customer outcomes Champion best practice, process discipline, and continual service improvement Communicate with clarity, empathy, and confidence in high-profile customer touchpoints This role is fully remote with More ❯

agility of a specialist provider with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of … challenge into a success story! We are searching for a Post-Sales Escalation Engineer who thrives in dynamic environments, enjoys solving complex issues, and takes clear pride in exceptional customer experience. Think of yourself as the trusted guide in a world where hybrid tech stacks, cloud solutions, and productivity-critical environments meet. If you love being hands-on, delight … step Troubleshoot complex issues via remote tools, diving deep into server, infrastructure, and networking layers Work alongside vendors, Technical Helpdesk teams and internal stakeholders to drive resolution and enhance customer outcomes Champion best practice, process discipline, and continual service improvement Communicate with clarity, empathy, and confidence in high-profile customer touchpoints This role is fully remote with More ❯

The Authorisations and Security team provides delivery of first and second line support between 08:00 and 17:00 (Mon-Thurs, 16:30 Fri) for all users through the Service Desk, design, implement and maintain appropriate Authorisations and Security for the BMS user base and manage and monitor the use of licences against the agreed contract. Experience of working … in a Service Desk/Customer Support environment would be advantageous and you must possess excellent customer service skills, along with the ability to work on your own initiative and work effectively as a team player, with good organisational skills. You will be proficient in the use of Microsoft Office and other IT systems. You must More ❯

is responsible for the day-to-day operations, availability, and performance of our ISP network. This includes oversight of broadband edge services, IP addressing, capacity management, routing, BNG and customer premises equipment. The role combines hands-on technical leadership with strategic planning to ensure the network delivers reliable, scalable, and secure services to our customers. This is a technical … supported, including firmware management, TR069/USP ACS platforms, provisioning, and interoperability testing. Monitor and manage capacity across access, backhaul, peering, and transit links, planning upgrades before saturation. Ensure service availability across internet transit, IXP connections, peering agreements, and interconnects. Implement, maintain, and continuously improve network monitoring, alerting, and troubleshooting processes. Collaborate with Customer Service and Field … Engineering to ensure customer impacting issues are resolved quickly and effectively. Develop and maintain network documentation, runbooks, and operational procedures. Own the NOC/network budget, including forecasting for hardware, software, licensing, and capacity expansion. Key Skills Project Management – proven project management skills Results Orientation – Focussing attention on key objectives and driving effective outcomes Communication - Strong written and verbal More ❯