1 to 25 of 36 Remote/Hybrid Customer Service Jobs in the Midlands

Title: Head of Customer Experience Salary: £55,000 – £65,000 per annum depending on experience Contract: Full-Time Location: Warwick, UK, hybrid 1-2 days in office About the Role: Nicholas Associates has an excellent opportunity for a Head of Customer Experience, to join an innovative & award-winning … tech client. We’re looking for a strategic and customer-focused leader to join our client's management team. This new role will take ownership of the full customer journey – from onboarding and support, to training and long-term success – helping to improve how customers learn, adapt ...

Title: Head of Customer Experience Salary: £55,000 - £65,000 per annum depending on experience Contract: Full-Time Location: Warwick, UK, hybrid 1-2 days in office About the Role: Nicholas Associates has an excellent opportunity for a Head of Customer Experience, to join an innovative & award-winning … tech client. We're looking for a strategic and customer-focused leader to join our client's management team. This new role will take ownership of the full customer journey - from onboarding and support, to training and long-term success - helping to improve how customers learn, adapt ...

Support Team on a temporary basis. This role is ideal for someone who enjoys interacting with others, has strong analytical abilities, and delivers excellent customer service. You will provide support across the Integrated Enterprise Resource System (IERS), which incorporates Financial, HR and Procurement data. You will help resolve functional … support to users via the One Source Helpdesk. Assist in resolving functional issues across the IERS modules (Finance, HR, Procurement). Deliver high-quality customer service and ensure queries are resolved efficiently. Support the One Source Support Lead and Officer in daily operations. Contribute to process improvements ...

Customer Experience - French speaking Maternity Contract 18 months FTC Full-time hours 30,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent French speaker? If this sounds like … This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent ...

week onsite - Lincoln Contract Overview I am seeking an experienced Power BI Contractor to deliver operational and performance reporting for a Dynamics 365 Customer Service/Contact Centre environment. This is a hands-on role focused on building high-quality, performant Power BI models and dashboards that support … service operations, leadership reporting, and KPI visibility. The role is Outside IR35 , offered on an initial 6-month contract , paying £475 per day , with 2 days per week onsite in Lincoln . Key Responsibilities Design and build Power BI datasets and dashboards using: DAX Power Query (M) Star-schema ...

Service Desk Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! We're Hiring: Service Desk Engineer (Fluent English … you. The role and what youll be getting up to on a day-to-day basis: Are you passionate about technology and delivering exceptional customer service? Littlefish is looking for a Service Desk Engineer who is fluent in English & Dutch to provide top-tier technical support ...

Service Desk Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! We're Hiring: Service Desk Engineer (Fluent English … you. The role and what youll be getting up to on a day-to-day basis: Are you passionate about technology and delivering exceptional customer service? Littlefish is looking for a Service Desk Engineer who is fluent in English and Dutch to provide top-tier technical support ...

Service Desk Engineer Multi Lingual When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! We're Hiring: Service Desk Engineer … you. The role and what youll be getting up to on a day-to-day basis: Are you passionate about technology and delivering exceptional customer service? Littlefish is looking for a Service Desk Engineer who is fluent in English, Portuguese and Spanish to provide top-tier technical ...

Service Desk Engineer (Multilingual - English & French) When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! We're Hiring: Service Desk … you. The role and what youll be getting up to on a day-to-day basis: Are you passionate about technology and delivering exceptional customer service? Littlefish is looking for a Service Desk Engineer who is fluent in English and French to provide top-tier technical support ...

Position: 2nd Line IT Service Technician Salary: £30,000 to £32,000 Hours: 8:30 to 5:30pm | Monday to Friday Location: Finedon (with onsite customer visits) About Us Dufeu IT Solutions Ltd is a successful, forward-thinking and motivated business based in Finedon . We are recruiting … Line IT Service Technician to join our team on a full-time, permanent basis. We are an award-winning Managed Service Provider delivering IT, Cyber Security, VoIP Telephony, Print and Business Mobile services. We support more than 100 businesses nationwide and pride ourselves on excellent customer ...

skilled Dynamics 365 Contact Centre Telephony Consultant to design, implement, and support enterprise-grade contact centre solutions. The role focuses on delivering seamless customer experiences using Dynamics 365, Omnichannel, telephony integrations, and AI-driven conversational solutions. What's on offer: Salary: £579 per day, Inside IR35 *negotiable based … with the rate you require Hybrid working Contract type: Contract Monday - Friday About the role: Based in Lincolnshire (Hybrid): Configure and customise Dynamics 365 Customer Service/Contact Centre Design and manage case routing, queues, workstreams, and agent experiences Design and implement call flows, IVR menus, and DTMF ...

design, configuration, and optimisation of a modern contact centre environment leveraging Dynamics 365, Omnichannel, and telephony integrations. Key Responsibilities Design and configure Dynamics 365 Customer Service/Contact Centre solutions Build and optimise Omnichannel experiences (voice, chat, messaging) Develop and manage call flows, IVR menus, queues, and routing … telephony integration , including SBC and ICS components Maintain security, compliance, and data protection standards Candidate Requirements Proven experience delivering Dynamics 365 Contact Centre/Customer Service solutions Strong understanding of Omnichannel configuration and telephony/IVR concepts Hands-on experience with Copilot Studio (agents, bots, IVR design) Experience ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … complex technical challenges. If you are an experienced 2nd Line Engineer who enjoys solving problems end-to-end and making a real impact on service quality, this role offers the opportunity to step beyond routine support and influence how IT services are delivered. What You Will ...

progression to Full Time Hybrid SaaS Automotive Industry Are you tech-savvy, people-focused, and enjoy engaging with customers? Were looking for a proactive Customer Success Assistant to join our growing team, for a fixed 12-month term, to support clients across the automotive sector, with the opportunity … progress to become a full-time team member at the end of the contract period. About the Role As a Customer Success Assistant, youll play a key part in ensuring our customers have a smooth, positive experience with our SaaS business management platform. Youll work closely with our Customer ...

Graduate Sales London And Birmingham 2026 Start Dates Released Established in 1988, Spitfire is a leading owner managed medium sized internet and telecommunications service provider. We are one of the select few in the UK to have our own core network. We provide innovative Internet, Cloud, IP telephony … cybersecurity solutions to over 5,000 business customers, many of whom are famous brand names. With emphasis on engineering skills and industry leading customer service, we aim to build long term business relationships. We are currently looking for graduates with the drive and determination to succeed ...

looking for a number of Service Desk Analysts to join the successful IT support team within the NatWest Group providing First line technical support to a user base of over 65,000 colleagues. You will be part of a diverse team who are at the forefront of the Banks … skills and questioning techniques - Obtain both technical information and business impact to minimise downtime to colleagues The Skills you will need: - A passion for customer service - Ability to flex your communication, both written and verbal - Previous service desk experience and understanding of working ...

reporting, and close collaboration with both customers and internal teams. The Role As a Data Analyst you will be responsible for managing and analysing customer data to support day-to-day operations and improve overall efficiency. You will act as a key point of contact for customer queries … ensuring data accuracy and delivering insights that support business performance. Providing a high level of customer service via email and phone Responding to customer queries and resolving issues through data analysis and system reporting Generating reports and extracting data from internal systems Maintaining and updating customer ...

join their IT Department in Birmingham (hybrid working available). By combining industry expertise with innovative technology, they aim to streamline operations, enhance customer journeys, and stay at the forefront of digital transformation in travel. As an AI & Automation Executive, you will support the development and implementation of artificial … intelligence and automation solutions to improve business efficiency, customer service, and decision-making processes. JOB DESCRIPTION AI & Automation Development Assist in designing and implementing AI-driven solutions (e.g., chatbots, recommendation engines) Support automation of repetitive business processes (e.g., booking workflows, reporting) Help integrate AI tools with existing systems ...

experienced Business Analyst is needed for a contract assignment within our Technology and Change team, supporting a specific programme of work in our customer service function. This role will work on a defined project analysing call volumes and demand across our Guest Service Executive team, helping … business to better understand current patterns, pressures and opportunities to improve service delivery and operational efficiency. You will work closely with operational stakeholders and technology colleagues to capture current state processes, analyse data and translate findings into clear, actionable insights. What you will be working on You will ...

ordinator to keep things moving behind the scenes. You'll be the go-to person making sure orders flow smoothly from sale to live service - connecting the dots across teams and suppliers, staying one step ahead of potential delays, and keeping everything on track so services go live without … right person it offers an exceptional opportunity for impact, growth and accelerated development. What You'll Be Doing Keep Orders Moving - take ownership of customer orders from sales acceptance through to live service delivery - ensuring everything is ready for installation and nothing slips through the cracks. Keeping Everyone ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … function across managed print and IT resale, ensuring we have a resilient, cost-effective, and forward-thinking supply chain that supports both growth and customer excellence. You will work closely with senior leadership and cross-functional teams, bringing insight, structure, and innovation into how we source, manage, and optimise ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … function across managed print and IT resale, ensuring we have a resilient, cost-effective, and forward-thinking supply chain that supports both growth and customer excellence. You will work closely with senior leadership and cross-functional teams, bringing insight, structure, and innovation into how we source, manage, and optimise ...

corporate accounts Visiting and keeping in close contact with these accounts Look to develop all sales opportunities within these accounts Review, action and record customer feedback Log, investigate and resolve all customer complaints Provide management with detailed daily, weekly and monthly reports/information/figures … considered for this excellent role in an award winning, successful business then you must have a background in account management/customer service & development. Youll be well organised, have a flexible approach, be well presented and a hard working ethos. The role will require occasional UK travel & nights ...

organisational skills make a real impact. Who We Are: Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join … Return: Competitive salary Pension scheme with employer contributions 25 days holiday + bank holidays Hybrid working options 24/7 GP service and employee well-being programme Access to My Premier Benefits – retail discounts Free onsite parking and gym facilities A collaborative, forward-thinking environment where your ideas ...

founded back in 2001. Our aim: to help improve your business & work-life balance through modern IT solutions by offering world-class levels of customer service & working with leading partners. Our portfolio of industry leading solutions features brands such as Microsoft, OpenText & 3CX which puts ...