5 of 5 Customer Support Engineer Jobs in the Midlands

Are you a Customer Support Engineer? Do you have prior experience troubleshooting PLC systems? Are you confident liaising with customers and supporting them with technical issues? If so, I am actively hiring for a Customer Support Engineer to join an automation business on a permanent basis. Customer Support Engineer Permanent Position … Days and Nights shift pattern (Panama Shift – 42 hour week) Market Harborough Customer Support Engineer Job Description Maintaining positive customer relationships ensuring they are supported during breakdowns and providing professional telephone support for both internal, external and PLC related topics Managing the hotline ticket systems for IT, facilities and controls Ensuring accurate documentation is added … to the system from calls had with customers Attending sites during support office ours to support project works and training Troubleshooting PLC problems with end customers Customer Support Engineer Essential Experience/Skills/Qualifications Must be able to troubleshoot PLC systems (Siemens TIA/Step 7 is advantageous) Flexibility to travel when required Strong More ❯

Proactive Personnel are recruiting on behalf of our long-standing client in Telford, who are looking for a Customer Support Engineer to join their team. Whats in it for you? Company events Company pension Gym membership On-site parking Private medical insurance Referral programme Salary: £24,500 - £26,000 per year Key duties and responsibilities will include … Handling and prioritising tickets related to customer faults and achieving resolutions within agreed SLAs Log, categorise & prioritise customer tickets in line with the relevant ticket banding and type Conduct diagnosis of faults and attempt documented fixes appropriate to the fault where escalated to second line support or 3rd party providers End-to-end problem isolation and troubleshooting … assigned daily tasks to ensure optimal network performance and end service for customers Conduct remote installations and be on hand to help train customers where needed Provide any technical support to field sales where complex help is required Provide cover to other areas in the Hosted & Connectivity department where needed Resolve any SIP/VoIP faults, call quality issues More ❯

how technology supports customers on the ground? Step into a Key Technical Role Based in Oxfordshire Our client is seeking a Software Configuration Specialist to join their growing technical support function. This is an exciting opportunity to play a vital role in ensuring systems are correctly set up and perform reliably from the very beginning. You will be working … behind the scenes to support seamless installations and help internal teams deliver consistently high service levels. This is the perfect fit for someone who enjoys building smart solutions, cares about accuracy, and thrives in a collaborative setting where ideas for improvement are always welcome. Why This Role is Great Get hands on with building and managing system configurations that … directly affect service quality and client satisfaction Work alongside product and technical colleagues to understand requirements and translate them into working setups Help reduce errors and support improvements by building processes that are robust and repeatable Play a central role in keeping installations smooth and efficient while supporting colleagues across various teams Be part of a company that values More ❯

how technology supports customers on the ground? Step into a Key Technical Role Based in Oxfordshire Our client is seeking a Software Configuration Specialist to join their growing technical support function. This is an exciting opportunity to play a vital role in ensuring systems are correctly set up and perform reliably from the very beginning. You will be working … behind the scenes to support seamless installations and help internal teams deliver consistently high service levels. This is the perfect fit for someone who enjoys building smart solutions, cares about accuracy, and thrives in a collaborative setting where ideas for improvement are always welcome. Why This Role is Great Get hands on with building and managing system configurations that … directly affect service quality and client satisfaction Work alongside product and technical colleagues to understand requirements and translate them into working setups Help reduce errors and support improvements by building processes that are robust and repeatable Play a central role in keeping installations smooth and efficient while supporting colleagues across various teams Be part of a company that values More ❯

how technology supports customers on the ground? Step into a Key Technical Role Based in Oxfordshire Our client is seeking a Software Configuration Specialist to join their growing technical support function. This is an exciting opportunity to play a vital role in ensuring systems are correctly set up and perform reliably from the very beginning. You will be working … behind the scenes to support seamless installations and help internal teams deliver consistently high service levels. This is the perfect fit for someone who enjoys building smart solutions, cares about accuracy, and thrives in a collaborative setting where ideas for improvement are always welcome. Why This Role is Great Get hands on with building and managing system configurations that … directly affect service quality and client satisfaction Work alongside product and technical colleagues to understand requirements and translate them into working setups Help reduce errors and support improvements by building processes that are robust and repeatable Play a central role in keeping installations smooth and efficient while supporting colleagues across various teams Be part of a company that values More ❯