Knowledge Manager
- Hiring Organisation
- Equiniti
- Location
- Birmingham, West Midlands, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
manage structured workflows for content approval, periodic sign-off (quarterly, half-yearly, annually), and lifecycle management. Champion the continuous improvement cycle by using data, customer feedback (including IVR surveys), and speech analytics to assess programme effectiveness and recommend enhancements. Promote a knowledge-sharing culture across the organisation … influence senior management and advocate for change. Experience managing enterprise-level KM systems and content workflows. Analytical capability; experience using data visualisation tools (e.g., Power BI) to analyse and report on Knowledge Management effectiveness. Technical proficiency in KM platforms, workflow management, and basic system integrations (e.g., HTML ...