serves as the frontline support for our clients and will be crucial in ensuring that all client interactions are handled efficiently and effectively. Job Role Responsibilities (% of Time) Customer Management (50%) Monitor and manage the shared delivery inbox for incoming customer inquiries, requests, and issues Take ownership of all shared delivery client inquiries, requests, and issues, to conclusion Respond … produce graphical data. SLA measurement, finance and resource reporting. Entering data and accurately recording all information taken. Ensure all client documentation is accurate and up to date with our documentmanagement tool suite Service Delivery (15%) Create and maintain service reports for shared delivery clients Schedule and attended remote service review meetings Drive best practices and ensure service … Managers to develop and implement best practices for client support and service delivery Participate in training and development opportunities to enhance knowledge and skills in service delivery and customer management Skills and Experience Essential 1-2 years of experience in a customer service or client-facing role, preferably within the IT industry. Good around Microsoft Office Suite skills Strong More ❯
serves as the frontline support for our clients and will be crucial in ensuring that all client interactions are handled efficiently and effectively. Job Role Responsibilities (% of Time) Customer Management (50%) Monitor and manage the shared delivery inbox for incoming customer inquiries, requests, and issues Take ownership of all shared delivery client inquiries, requests, and issues, to conclusion Respond … produce graphical data. SLA measurement, finance and resource reporting. Entering data and accurately recording all information taken. Ensure all client documentation is accurate and up to date with our documentmanagement tool suite Service Delivery (15%) Create and maintain service reports for shared delivery clients Schedule and attended remote service review meetings Drive best practices and ensure service … Managers to develop and implement best practices for client support and service delivery Participate in training and development opportunities to enhance knowledge and skills in service delivery and customer management Skills and Experience Essential 1-2 years of experience in a customer service or client-facing role, preferably within the IT industry. Good around Microsoft Office Suite skills Strong More ❯
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Apogee Corporation**
internal teams and customers to analyse processes, identify improvements, and implement scalable, user-friendly solutions. Integrate systems through APIs and microservices, ensuring seamless performance across platforms. Test, troubleshoot, and document solutions thoroughly, ensuring smooth handover to support teams. Partner with Pre-Sales, Project Management, and Professional Services Teams to deliver high-quality outcomes on time. Stay ahead of … SKILLS AND EXPERIENCE REQUIRED We are looking for a proactive, technically skilled professional who thrives in dynamic environments. You will have: Experience in workflow-driven solutions (e.g. Objectif Lune), documentmanagement systems (Therefore, DocuWare), and OCR technologies (Ancora). Proficiency with APIs, microservices, and web technologies (JavaScript, HTML, CSS). Knowledge of MySQL/MSSQL, with Python or More ❯
