2 of 2 Engagement Manager Jobs in the Midlands

Engagement Manager - Telford Reference Code: 278376-en_GBContract Type: PermanentProfessional Communities: Delivery Excellence About the job you're considering In this crucial role as an Engagement Manager, you’ll work with our Capgemini team supporting our public sector client and other customers. This is an exciting time as we support large scale client transformation across a … nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role A Project Manager is required to join Capgemini’s team, there is a wide range of project types and whilst most of those projects are for our public sector client, other clients … risks and dependencies, and remove blockers • Ensure deliverables meet quality standards appropriate to their stage and are completed on time • Builds and maintain stakeholder relationships though effective communication and engagement • Lead and motivate multi-discipline teams, providing guidance and support to ensure high performance • Foster a productive and collaborative working environment • Forecast and manage resource requirements to support project More ❯

Shape the Future of Customer Experience at Holland & Barrett Are you ready to take the lead on transforming how we support millions of customers every year? As the Product Manager for our Customer Engagement Centre (CEC), you'll drive the day-to-day product strategy, delivery, and optimisation of our core customer support platforms. This role focuses on … as well as evolving the customer experience through continuous improvement, data-driven decisions, and effective collaboration with business and technical teams. You'll work closely with colleagues across Customer Engagement Centre, Digital, and Technology to identify opportunities, remove friction for customers and agents, and deliver solutions that improve our KPIs. Key Responsibilities Own the product roadmap and lifecycle for … our CEC systems Work closely with Customer Engagement, Digital, and Tech teams to identify and deliver improvements that enable agents to support customers more effectively Lead the prioritisation and delivery of BAU initiatives, enhancements, and platform integrations Gather insights from user feedback, analytics, and agent input to drive iterative enhancements Champion agile working-driving fast feedback loops, iterative delivery More ❯