1 to 25 of 47 Remote ITIL Jobs in the Midlands

wider infrastructure and cloud management, support and IT Service Management principles which includes but is not limited to the following; ITSM & Ticket Management - Experience with ITSM tools aligned to ITIL processes, including handling incidents, changes, and problems. Service Desk Processes - Understanding of the service desk lifecycle, from ticket creation to resolution and closure, ensuring adherence to SLAs and best practices. More ❯

in Active Directory (users, groups, GPOs). Good knowledge of Office 365 and Azure AD. Logical thinker with strong problem-solving skills. Excellent communication and customer service skills. Desirable: ITIL Foundation (V3 or experience in ITSM structures). Microsoft Azure Fundamentals or equivalent certification. MCP, CCNA, or other relevant technical certifications. Experience with Apple, Citrix, or printer management. We're More ❯

able to organise and manage their own workload Ability to work across different time zones and adapt to diverse cultural environments Desirable Exposure/knowledge of: Tanium ServiceNow ITSM ITIL V4 framework Administration of MacOS in an enterprise environment Microsoft intune/Endpoint Management Understanding of networking/infrastructure with CompTIA or similar qualification Company Info You may also have More ❯

networking protocols relevant to databases (TCP/IP, DNS, load balancing). Familiarity with IT Service Management (ITSM) tools, preferably ServiceNow. Familiarity with Agile/Scrum methodologies. Knowledge of ITIL/ITSM principles and best practices. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills, with the ability to work independently and as part of a team. Desirable More ❯

perks! Business Analyst – Key Skills: 3+ years in business/system analysis, IT systems design, and project management Strong proficiency in M365, Microsoft Visio, and Microsoft Project Skilled in ITIL, data analysis tools, and business process modelling Excellent communication and interpersonal skills Creative problem-solving and customer service orientation Ability to build strong partnerships across teams Full driving license and More ❯

Service Desk, Operations, and Support teams. The following skills/experience are advantageous Strong background in IT Service Management (ITSM), particularly in Service Design and Transition. Experience delivering within ITIL frameworks. Proven track record of transitioning services from project to operational environments. Excellent stakeholder management, planning, and communication skills. Ability to manage multiple transitions simultaneously in complex environments. Project Management More ❯

solutions clearly. Previous experience in an MSP or consultancy setting is highly desirable. Desirable Certifications Microsoft Certified (Azure Administrator, Solutions Architect, or Security Engineer). VMware VCP or equivalent. ITIL Foundation. Vendor qualifications from Cisco, Veeam, NetApp, HPE, or Dell/EMC. Company Benefits 25 days holiday plus bank holidays and your birthday off. Pension and life insurance. Ongoing training More ❯

experience in 1st and 2nd line support within a multi-site organisation• Strong technical knowledge of Microsoft technologies (Windows 10/11, Active Directory, Exchange, SCCM, etc.)• Familiarity with ITIL service management principles and Service Desk tools• Experience supporting desktop/mobile environments and conducting fault resolution• Excellent communication and documentation skills• Ability to work under pressure and manage multiple More ❯

SAP S/4HANA HR & Payroll or Fiori Apps 🌟 Familiarity with GDPR and data security regulations 🌟 Experience writing functional specs for ABAP development 🌟 SAP Query and reporting tools knowledge 🌟 ITIL or Agile/Project Management experience What's in it for you? 💰 £50–60k salary (depending on experience) 🏡 Remote working with occasional travel – flexibility built in 📈 Exposure to both BAU More ❯

Bachelor's degree (or higher) in Computer Science, Information Technology, or related field. Preferred certifications: Cisco CCNP/CCIE, Juniper JNCIP/JNCIE, AWS/Azure network certifications, TOGAF, ITIL, CISSP, CCSP. Soft Skills & Attributes: Strategic and analytical thinker. Outstanding communicator able to translate technical designs for non-technical stakeholders. Strong leadership, mentoring, and documentation abilities. Vendor and stakeholder management More ❯

leadership and strategic partners What you'll bring Proven experience in business relationship management, digital transformation, or business change (public sector experience desirable) Strong understanding of governance frameworks (GDAD, ITIL 4) and SFIA Level 5 capabilities Ability to translate business needs into technology solutions Experience in contract and supplier management Excellent stakeholder engagement and communication skills Familiarity with agile methodologies More ❯

EC2, RDS, S3, Lambda). Desirable Skills Programming experience in Java, Go, or Python . Understanding of cross-domain technologies and security models. Background in service management environments and ITIL practices. Proven application of observability patterns and system health metrics. Experience with Microsoft Azure cloud services. For more information, send your CV to Ryan at Services Advertised are those of More ❯

customers. Excellent presentation, interpersonal, and problem-solving skills, with the ability to influence stakeholders up to C-level. Strong project management, business analysis, and design methodology expertise (eTOM/ITIL). Self-starter with a can-do attitude, adept at working under pressure to deliver profitable and innovative solutions. Proficient in Telco technologies (SDH, IP Networking, MPLS, Microwave, etc.), with More ❯

. Proven ability to lead projects during Go Live periods . Strong stakeholder management and consultancy skills , able to communicate technical solutions to senior leaders and vendors. Understanding of ITIL concepts and enterprise IT operations. More ❯

Strong expertise in AI, data, and automation technologies . A track record of leading solution design for strategic bids or pre-sales engagements . Knowledge of enterprise frameworks (TOGAF, ITIL) and AI governance . Commercial acumen—connecting technology choices to business outcomes. Due to the nature of this role, UK Security Clearance (SC) eligibility is essential. Ready to take the More ❯

track record Expert knowledge of Azure, Microsoft Fabric, Power Platform, and integration standards Experience with architectural governance boards Strong stakeholder engagement and influence at senior levels Understanding of TOGAF, ITIL, and security-by-design principles Passion for mentoring and building team capability What's on Offer Flexible hybrid working Shape digital outcomes for a major public sector organisation Influence design More ❯

CCNP, CCIE, Azure Network Engineer, AWS Networking Specialty . Desirable Skills Experience leading network workstreams in transformation or separation projects. Knowledge of automation tools (Ansible, Terraform) for network provisioning. ITIL certification or experience in service management methodologies. More ❯

exposure preferred Preferred: Experience leading support delivery teams in SaaS or enterprise software environments Working knowledge of CRM systems and technical troubleshooting processes Exposure to operational frameworks such as ITIL, Six Sigma, or Agile service management Understanding of workforce forecasting, support analytics, and case routing logic. This is a unique opportunity to play a leading role in developing a talented More ❯

Office 365, Active Directory, and common desktop applications. Experience using IT service management tools Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Understanding of ITIL principles and service management best practices. Proactive and self-motivated with a continuous improvement mindset. Empathetic and patient when dealing with users of varying technical ability. Detail-oriented and methodical … in approach to technical troubleshooting and documentation. Collaborative team player who contributes to a positive working culture. Desirable: ITIL Foundation certification. Experience with Microsoft Intune, Azure AD, and endpoint management. Data processing and reporting skills (Excel, PowerBI) Familiarity with knowledge base platforms and documentation standards. Experience supporting hybrid working environments and remote users. What you need to do now If More ❯

/academies/education sector. Leadership, supervisory, management skills with the ability to mentor a technical team and set goals/KPIs. Understanding of service management principles such as ITIL/ISO/IEC 20000. Technical competence with strong knowledge of networking, VLAN, firewalls, routers, switches, WAN management/configuration, cloud platforms (Azure, 365, Google Workspace). This is a More ❯

for internal and external customer usage Exposure to Cloud technologies. AWS Solution Architect certification - foundation level or higher Experience of working with service management teams or an understanding of ITIL principles. Application/Infrastructure/Enterprise Architect training and certification, e.g. TOGAF. Any experience with data architecture, data migration would be beneficial. More ❯

stakeholders to conduct reviews through joint design sessions Key Skills Required: Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) Experience with Agile/SCRUM project management methodologies Experience with AJAX, Jelly, or PERL scripting Wipro is an exciting organization to work for. We More ❯

join us. What skills, knowledge and experience will you need? Lead criteria - Service Management experience in large scale IT organisations, and the use of Service Management Framework Processes (e.g. ITIL) to support services. Knowledge of IT Service Continuity Management and IT Disaster Recovery testing in large and complex organisations. Knowledge of applying Service Management processes to Patching and Security Vulnerabilities More ❯

in creating viable solutions with a strong track record of delivering complex solutions. Solid understanding of business process modelling and solution design. Able to create accurate BPMNs, UML and ITIL documentation and other user-centric artefacts. Experience in facilitating workshops, interviews and requirements gathering sessions. Strong documentation skills, including writing user stories, functional specs, business cases, user and process journeys. More ❯

communicate required improvements at all levels both internally and externally. Excellent knowledge of technical management, information analysis and of computer hardware/software systems including but not limited to ITIL concepts. Previous experience analysing IT function effectiveness and aligning to business operations. Hands-on experience with computer networks, network administration and network installation, with a specific focus on office relocations More ❯