1 to 25 of 27 Remote/Hybrid ITIL Jobs in the Midlands

automation, dashboards and reporting. • Experience managing SLAs, KPIs, customer satisfaction and service performance. • Strong incident, escalation and problem management experience. • Good working knowledge of ITIL service management principles (certification advantageous). • Broad technical understanding across Microsoft 365, Azure, Windows Server, Active Directory, Entra ID, Intune, Microsoft Defender, networking, backup/ ...

onsite desktop support and remote hands-on support to the business to ensure the business is continuously able to operate efficiently and effectively. Follow ITIL processes, focusing on Incident and Change Management, to ensure consistent and controlled service delivery. Ensure third-party vendors and the business adhere to IT processes ...

Skills Microsoft Intune knowledge. Microsoft Autopilot experience. Exchange Online administration. SCCM or endpoint management experience. CompTIA A+, Network+ or Microsoft certifications. Experience working within ITIL environments. What's on Offer Initial 6-month contract with a genuine route into a permanent position. Hybrid working (4 days onsite, 1 day remote ...

ensureISO/compliance standards. Automation Develop scripts andtools to improveefficiency and reducemanualeffort. Collaboration Partner with Developmentand IT teamsto support applicationdelivery and resolvedeployment issues. ITIL Operations Manage incidents,requests and problemresolution across theDevOps and applicationstack. Qualifications and Experience:- 3+ years' experience in a DevOpsrole, ideally withina security-focusedor highly regulatedenvironment. Strong ...

field; OR proven experience in software asset lifecycle management, digital workplace engineering, or a similar enterprise-level role(s). Awareness and certification of ITIL Service Management principles Demonstrable experience navigating and administering the admin consoles of major productivity suites (Google Workspace and/or Microsoft 365) What's next ...

Jira Service Management configuration experience API and Scripting knowledge Experience with CI/CD and DevOps practices Strong understanding of Agile, Scrum, DevOps and ITIL Excellent communication and stakeholder management skills If you are interested in this role or wish to apply, please submit your CV. ...

Jira Service Management configuration experience API and scripting knowledge Experience with CI/CD and DevOps practices Strong understanding of Agile, Scrum, DevOps and ITIL Excellent communication and stakeholder management skills If you are interested in this role or wish to apply, please submit your CV. ...

/CD automation skills . Ability to communicate effectively across all levels of the organisation . Familiarity with Agile, Scrum, DevOps, and ITIL frameworks Desired skills: . Experience defining workflows, custom fields, and reporting dashboards . Broad understanding of software development processes and business practices What you'll need: . ...

Strong knowledge of Windows Server architecture, Active Directory/Entra ID, virtualisation, SQL/Oracle infrastructure, and Disaster Recovery planning Good experience working within ITIL Framework of Service Management Benefits: 25 days holiday plus bank holidays and additional holiday days for long service Pension Scheme matched contributions up to 4.5 ...

suppliers and stakeholders. Ensure effective governance, cyber security, business continuity and risk management. About You: Significant ICT Service Delivery or ICT Operations Management experience. ITIL qualified (Foundation or above). Project Management qualification (PRINCE2, Agile or similar). Strong leadership, stakeholder management and communication skills. Local Government or public sector ...

Pedigree: Growing Managed Services Provider specialising in Microsoft Cloud & Digital Transformation Your Background/Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber … automation, dashboards and reporting. • Experience managing SLAs, KPIs, customer satisfaction and service performance. • Strong incident, escalation and problem management experience. • Good working knowledge of ITIL service management principles (certification advantageous). • Broad technical understanding across Microsoft 365, Azure, Windows Server, Active Directory, Entra ID, Intune, Microsoft Defender, networking, backup/ ...

Service Transition experience within large-scale CRM and ERP transformation programmes. Strong Salesforce and SAP experience, ideally within complex enterprise environments. Solid understanding of ITIL service management, including incident, release and operational acceptance processes. Experience designing AMS and support models, including supplier and vendor management. Excellent stakeholder management skills with ...

with NIST CSF, NCSC or UK Government security guidance Experience in Defence sector or highly regulated environments Exposure to audit, assurance or ISMS processes ITIL alignment Key Deliverables Standardised and aligned incident and vulnerability management processes Consistent supplier reporting and life cycle governance Evidence models supporting audit and assurance Established ...

wireless and ClearPass experience *Aruba certifications such as ACSP, ACCP or equivalent *Strong knowledge of routing, switching, VPNs and network security *Experience working within ITIL-controlled environments *Excellent communication and stakeholder management skills Reference Number: BBBH(phone number removed)A Rise Technical Recruitment Ltd acts an employment agency for permanent ...

with NIST CSF, NCSC or UK Government security guidance Experience in Defence sector or highly regulated environments Exposure to audit, assurance or ISMS processes ITIL alignment Key Deliverable s Standardised and aligned incident and vulnerability management processes Consistent supplier reporting and life cycle governance Evidence models supporting audit and assurance ...

supporting enterprise network environments, with hands-on knowledge of Aruba switching, wireless technologies, ClearPass NAC, routing, switching, VPNs, and network security. Experience working within ITIL change environments, supporting multi-site infrastructure, and engaging with technical stakeholders is essential. Desirable experience includes SD-WAN, Azure networking, network automation, and exposure ...

Strong customer focus with the ability to communicate on all levels Ability to work well under pressure and meet deadlines Leadership skills Knowledge of ITIL framework would be beneficial. Flexibility The key to our success is our teamwork and collaboration. We take a hybrid approach - working remotely and coming into ...

technical audiences, while building strong relationships with stakeholders and colleagues. Process‐Driven & Quality Focused – Experienced in structured IT environments, with an appreciation of ITIL principles, governance, documentation, and best practice change management. Ownership & Continuous Improvement – Proactive in identifying opportunities to enhance cloud platforms, operational processes, and technical standards, while taking … ownership of incidents, tasks, and project deliverables. Relevant Certifications & Experience – Azure, ITIL, Microsoft, Linux, or other cloud‐related certifications are desirable, alongside demonstrable experience supporting and improving enterprise‐scale technology environments. Reward & Benefits Competitive Package : Fair salary benchmarked against market data, annual discretionary bonus, and 29 days holiday plus bank ...

executive stakeholder management experience Experience working in complex, regulated environments or large-scale digital transformation programmes Preferred Qualifications Recognised architecture qualification or certification (TOGAF, ITIL, or equivalent) Track record of building consulting teams or technology communities in a professional services or enterprise environment Experience in government, public sector, or large ...

Curo Resourcing Ltd. in Coventry is seeking a Software/Hardware Asset Manager (Contract) to lead IT asset and license management within an ITIL framework. You will shape, implement, and refine the AMDB/CMDB and CMS tooling, ensuring accurate records and robust controls across the IT estate. The role ...

standards and strategic blueprints. Knowledge of CDM Designer responsibilities and Safety by Design principles, with experience supporting bids, pre-sales and business development activities. ITIL/TOGAF certifications What we offer: At Telent, were committed to creating an inclusive culture where everyone feels valued, supported, and able to thrive. ...

Experience working with Oracle applications or Oracle database environments. Experience using ServiceNow to support service transition, incident, change or operational processes. Experience working within ITIL-based service management environments. Knowledge of release management and production support processes. Experience working with cloud platforms such as AWS or Azure. Familiarity with Government … Digital Service (GDS) delivery standards. ISTQB Advanced Test Manager, ITIL Foundation or equivalent certification. Why Join Amber Labs? Permanent or 12-month Fixed Term Contract available. Hybrid working with one day per week in our Birmingham office. Opportunity to contribute to high-profile UK Central Government digital transformation programmes. Supportive ...

overall customer experience. Person Specification Must-Have Requirements Degree-level qualification (or equivalent experience) in ICT, Information Systems or a related discipline. ITIL Foundation (Version 3 or 4) or higher qualification. Project management qualification such as PRINCE2 or Agile. Evidence of continuing professional development (CPD). Significant experience managing … operations within a complex organisation. Experience delivering ICT projects and service improvements. Experience managing ICT suppliers and external service providers. Strong knowledge of ITIL service management principles. Good understanding of ICT infrastructure, applications and operational environments. Knowledge of risk management, business continuity, disaster recovery and cyber security. Experience monitoring service ...

overall customer experience. Person Specification Must-Have Requirements Degree-level qualification (or equivalent experience) in ICT, Information Systems or a related discipline. ITIL Foundation (Version 3 or 4) or higher qualification. Project management qualification such as PRINCE2 or Agile. Evidence of continuing professional development (CPD). Significant experience managing … operations within a complex organisation. Experience delivering ICT projects and service improvements. Experience managing ICT suppliers and external service providers. Strong knowledge of ITIL service management principles. Good understanding of ICT infrastructure, applications and operational environments. Knowledge of risk management, business continuity, disaster recovery and cyber security. Experience monitoring service ...

external stakeholders. Support broader service initiatives and collaborate across departments to improve customer experience. Key Skills and Experiences of an Service Delivery Manager: ITIL V4 Foundation (essential); additional ITIL modules are a plus 2+ years of experience in a customer-facing service management role Background in IT, Managed Services ...