5 of 5 Remote Incident Management Jobs in the Midlands

Robert Walters is in partnership with an industry leading digital services business. Due to continued growth and acquisition, they are keen to appoint a Major Incident Manager on a 6-month contract. Fully Remote this is a home-based role. As a Major Incident Manager, you will lead/manage the end-to-end Major Incident Management process across group. You will require strategic thinking, strong leadership capabilities with deep understanding of ITIL practises. You will ensure the delivery of a high-performing Major Incident Management function aligning business needs to IT strategy. Major Incident Manager (Home Based) Duties: Develop end to end Major Incident Management process Lead/Develop team … playbooks and documentation Continuous development of processes Implement and develop processes Implement continual service improvement strategies Collaborate with process managers to deliver ITIL-aligned service Provide contract-specific Major incident reporting Apply ITIL Major Incident Management techniques Major Incident Manager (Home Based) Qualifications: ITIL v4 Foundation/Intermediate The contract opportunity for a Major Incident More ❯

team to ensure our solutions match target architecture patterns, are scalable to meet our demands and are cost effective. Be on hand to actively manage and participate in proactive incident management from an engineering perspective. There is also a chance to join the 24/7 on-call rota, which includes extra pay. What we're looking for … platform looks like. Knowledge of using monitoring & logging tools to troubleshoot problems in a distributed network of systems. Excellent understanding of infrastructure as code and CI/CD pipeline management via Jenkins. Development experience within an AWS cloud environment. In particular any knowledge of running in a serverless ecosystem with AWS Lambda, API Gateway and DynamoDB. Strong experience in More ❯

Skills & Experience: Experience in IT Support/Helpdesk/Service Desk/Technical Support. Strong knowledge of Office 365, Windows 10/11, Intune, Azure Familiarity with ticketing/incident management systems would be an advantage Excellent troubleshooting and communication skills. Ability to work independently and as part of a team. A proactive, customer-focused approach Why apply More ❯

drivers licence with reasonable means to a vehicle. What will you be doing? Youll have the ability to act as the on-site technical expert Youll be operationally Monitoring & Management of Voice/Data network and associated systems. Youll be providing 2nd line support to resolve faults and carry out changes on the networks. Youll be providing technical and … fault management capabilities, 2nd/3rd line support to resolve and assist in resolving network issues. Youll be be a part of a 2nd/3rdLine Technical Support & Delivery team focused on complex technical delivery activities supporting specific areas of Customer Services. Other duties will be Complex delivery in line with customer SLAs Active participation in the customers governance … cycles Accurate resource planning and forecasting Complex incident management (Technology and Solution based). Root Cause analysis for major incidents and escalated faults. What youll bring Youll bring knowledge and experience of LAN/WAN and Wireless LAN concepts, equipment (Cisco), including TCP/IP, MPLS, QoS, VLANs, Cisco Call Manager. Knowledge of security best practices. Youll have More ❯

some level of software development skills so you can ensure said systems remain performative, and you can contribute to continuous improvement. Additionally, if you have any experience managing library management systems , this is highly desirable , but not mandatory. Experience Required Commercial application support experience. Exceptional interpersonal skills. A knowledge of ITIL. Problem, Change and Incident management. Application testing More ❯