11 of 11 Remote/Hybrid Incident Management Jobs in the Midlands

assurance and challenge on IG matters across the organisation Oversee core IG activity including DPIAs, DSPT completion, SARs, FOI requests, data sharing agreements and incident management Lead on information risk management, working with the SIRO and IAOs to ensure risks are identified, recorded and mitigated Produce clear … colleagues with an interest in information governance, supporting capability development while retaining responsibility for core operational activities such as DPIAs, completion of the DSPT, incident management, SARs, and audits. This role is ideal for an experienced IG professional who is confident operating at senior level, able to make ...

Stored Procedures and Indexing. Strong customer focused, ensuring the delivery of exceptional service and superior value. Previous working experience using best practice IT Service Management tool sets in relation to effectively handling Customer’s Tickets. ITIL knowledge specifically in relation to IT Service Operations (Incident, Problem, Request Management, and Asset Management) and adherence to other ITIL Service Management Processes an advantage. Previous experience in a support and development role. Strong problem solving skills. Desirable Technical Skills: SOLR knowledge Azure DevOps Knowledge Windows skills would be beneficial. Linux skills would be beneficial. Service ...

bottlenecks using advanced problem-solving and performance tuning techniques. Conduct capacity planning and implement solutions to ensure systems can support current and future workloads Incident Response & Troubleshooting Respond swiftly to production incidents, ensuring minimal downtime and quick restoration of services. Perform root cause analysis and postmortems, implementing lessons learned … workflows. Improve cross-functional collaboration and promote a culture of shared responsibility for service reliability. Documentation & Training Maintain accurate technical documentation, runbooks, and post-incident reports. Provide training and mentorship to engineering teams on best practices and tools. Essential criteria: Experience as a Site Reliability Engineer, DevOps Engineer, Operations ...

policies, and organisational units in Google Admin Console & Microsoft M365 Admin Centre. Monitor system health and security alerts; implement corrective actions. Support mobile device management (MDM) and Single Sign-On (SSO) integrations. Collaboration & Documentation: Work closely with IT teams to escalate and resolve complex issues. Maintain accurate documentation … processes, troubleshooting steps, and knowledge base articles. Incident Management: Log and Track User Incidents, Accurately document and categorise user-reported issues in the ticketing system. Provide timely resolution for technical Incidents & problems related to hardware, software, or network issues. When necessary, escalate complex issues to higher-tier support ...

passion with hunger for learning and personal development. As IT Site Services, you will be supporting your colleagues in delivering exemplary service ownership and management of projects, priority incidents and problem records. You will be responsible for provision of specialist technical support, control and proactive maintenance across …/usability requirements both for the current and future needs of the business and our customers. You will need to follow approved processes including incident management and request fulfilment to ensure a high level of customer service. Key Responsibilities To provide on-site 2nd line technical support ...

join the CIDO department. The role holder will be a Subject Matter Expert (SME), and responsible for providing strategic expertise to ensure effective management of the technical and business services for your specialist area. The Senior Infrastructure Engineer - Infrastructure Monitoring role sits in the Infrastructure Monitoring and technical observability … bottlenecks or infrastructure failures immediately. You'll integrate Dynatrace with our ITSM and CI/CD ecosystems (e.g., ServiceNow, Jira, Jenkins, Ansible) to automate incident management and self-healing workflows. Design complex synthetic transaction tests to simulate customer journeys (e.g., logging in, making a transfer) to proactively detect ...

join their Platforms & Operations function. The role focuses on managing IT integration platforms, ensuring their delivery, maintenance, and availability while overseeing development and management services from suppliers. Responsibilities include providing technical leadership, defining integration strategy and architecture, and maintaining standards for API development and data movement. The position also … improvement of integration services and middleware platforms, ensuring performance, security, and availability. Key skills and responsibilities, Experience leading integration platform delivery and lifecycle management in complex IT environments. Skilled in designing and overseeing technical integration solutions across enterprise systems using APIs, messaging systems, or data pipelines. Effective collaboration with ...

+ Benefits For the largest infrastructure project in Europe, we are recruiting a Lead Platform Manager within the Platforms and Operations function. Leading the management of IT Integration platform capabilities, this role will deliver, maintain and ensure the availability of IT integration and infrastructure and will have overview … supplier resources, which provide development and management services. This role is hybrid working with 3-days per week onsite in Birmingham. Main Duties: Technical leadership and ownership for integration platforms - ensuring they support reliable connectivity between enterprise applications and platforms Define and maintain integration strategy, architecture standards and patterns ...

+ Benefits For the largest infrastructure project in Europe, we are recruiting a Lead Platform Manager within the Platforms and Operations function. Leading the management of IT Integration platform capabilities, this role will deliver, maintain and ensure the availability of IT integration and infrastructure and will have overview … supplier resources, which provide development and management services. This role is hybrid working with 3-days per week onsite in Birmingham Main Duties: Technical leadership and ownership for integration platforms - ensuring they support reliable connectivity between enterprise applications and platforms Define and maintain integration strategy, architecture standards and patterns ...

pipelines to drive speed, reliability, and consistency. Manage and optimise Azure infrastructure for scalability, security, performance, and cost control. Champion modern monitoring, observability, and incident management practices to maintain high availability. Partner with engineering, architecture, and product leadership to accelerate delivery and reduce operational friction. Drive adoption … infrastructure as code, and automation. Proven track record in designing and managing large-scale CI/CD systems (Azure DevOps preferred). Strong stakeholder management skills, with experience influencing at C-suite or senior leadership level. Demonstrated success in improving system resilience, performance, and cost efficiency. Relevant certifications (Azure ...

essential you have: Competent level of technical documentation knowledge Competent network and firewall audit knowledge Competent network troubleshooting experience Experience in change, risk and incident management Network Architecture design supporting infrastructure and software design principles Cisco switching and routing protocols to CCNA/CCNP Ansible platform automation Cisco ...