for critical systems and environments, including necessary escalation and communication processes. Collaborating with other teams for efficient handover of code into support operations, including OperationalAcceptance Testing. Driving initiatives to expand in-house digital development and support capabilities. Encouraging the adoption of digital support principles across the organization. more »
Derbyshire, England, United Kingdom Hybrid / WFH Options
Harvey Nash
partners. Ensure necessary escalation, management and communication of all critical issues and subsequent review processes Establish clear processes and strategies, alongside the Senior Digital Testing Manager and Head of Engineering, for the safe and efficient handover of code from product and project teams into support operations including OperationalAcceptanceTesting Create a vendor management capability, working across all Digital CoEs to monitor, govern and drive vendor and partner performance Experience required: Demonstrable experience in managing the strategy and provision of support for large scale customer facing digital platforms/sites & products. Knowledge of Software Delivery more »
Derby, Derbyshire, Branston, United Kingdom Hybrid / WFH Options
Harvey Nash
partners. Ensure necessary escalation, management and communication of all critical issues and subsequent review processes Establish clear processes and strategies, alongside the Senior Digital Testing Manager and Head of Engineering, for the safe and efficient handover of code from product and project teams into support operations including OperationalAcceptanceTesting Create a vendor management capability, working across all Digital CoEs to monitor, govern and drive vendor and partner performance Experience required: Demonstrable experience in a product support environment for large scale company or service provider Knowledge of Software Delivery Lifecycle and the role of support more »