3 of 3 Remote/Hybrid Operations Management Jobs in the Midlands

platform stability, availability, and service quality, while supporting teams and stakeholders to resolve issues and improve service outcomes. You will connect closely with engineering, operations, and business teams to enhance automation, strengthen platform performance, and support reliable service delivery in a regulated environment. This is a role where … responsibilities Coordinate and support internal and vendor teams to ensure consistent, reliable production support for the ServiceNow platform Oversee incident, problem, and request management processes to support service quality and timely resolution Monitor service performance and share insights on service levels, response times, and platform health to support informed ...

Contact Centre Operations Manager (Digital & Direct Operations Manager) Duration: 6 Months Rate: £650-£750 per day (Inside IR35 via umbrella) Location: West Midlands - Hybrid working options available - Candidates UK wide can be considered We are seeking an accomplished UK based Contact Centre Operations Manager, to lead … role combines hands-on operational leadership with TOM delivery, supporting both day-to-day performance and transformation. The focus of this role is the operations management of the contact centre teams in Cardiff and Glasgow. Some travel is expected as part of the role, so flexibility ...

About XMP XMP is an AI-enabled field operations management platform built for telecoms, utilities, renewables, and construction. We help customers manage complex field workforces, subcontractors, and project delivery — and we are now building the financial intelligence layer to sit alongside that operational data. We are a founder … invoicing, and workforce performance — will be central to how our customers run their businesses. Second, you will own XMP's internal finance function: management accounts, forecasting, and reporting to the founding team. This role will develop as the business grows. If you are commercially minded and technically capable ...