5 of 5 Remote/Hybrid Process Management Jobs in the Midlands

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Process Manager - Financial Support About the role Process Managers thrive in understanding how things work, and constantly challenging how we can improve them. This means mapping out business processes, understanding and mitigating business risks, ensuring we have the right controls … place - and then making them better. As a Process Manager, you will work with extended teams across the department, and the wider UK business, to manage and improve some key business processes. What you'll be doing Process Managers have the opportunity to: Participate in Capital ...

Description Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process … drive high team performance, outputs and business objectives through coaching and mentorship What you’ll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing ...

recognition of achievements Create a customer-centric culture within the team with a balanced focus on customer outcomes as well as compliance and process adherence Drive performance management activities including quality reviews, productivity analysis, and timely interventions for underperformance. Monitor and report on team effectiveness, ensuring accurate data … built early and reinforced through ongoing learning Prioritise workloads, align resources effectively, and support delivery of change activity. Lead your team through change, supporting process improvements, automation initiatives, and continuous optimisation of operations Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring ...

House (95002), United Kingdom, Nottingham, Nottinghamshire Complaints Insight Specialist About the role We're looking for a Complaints Insight Specialist to join our Complaints Process & Insight team on a permanent basis. We’re passionate about using customer complaints as a driving force for change, helping Capital One to deeply … projects to successful conclusion and implementation through initiating and leading problem solving efforts in close partnership with internal stakeholders Support the UK Customer Operations management team in the real-time identification of emerging customer dissatisfaction trends and specific performance improvement initiatives that can be quickly leveraged to ensure good ...

approach to business development and you will be expected to attend monthly sales meetings at our office in the East Midlands. Experience An Account Management background is desirable. Experience working with Sage ERP products is advantageous. Ideally, you will have a proven track record in building customer relationships … environment with a focus around business, finance and process management. Personal Qualities We expect that the successful candidate will possess: • Excellent and professional verbal and written communication skills • A capability to build productive relationships with internal and external stakeholders • Impeccable presentation skills • A high level of integrity • The ability ...