2 of 2 Remote Remote Desktop Jobs in the Midlands

quality support for incidents and service requests raised through our Service Desk, working with technologies such as Active Directory, Azure Active Directory, Group Policy, Exchange Online, Windows Server, and Remote Desktop Services. Respond to monitoring alerts for Microsoft Azure IaaS/PaaS/SaaS services, network connectivity, and Microsoft 365 services to proactively address potential issues. Investigate and … implement migrations and deliver solutions tailored to customer requirements. Maintain regular communication with customers via Service Desk tools and Teams meetings. Working Arrangements Hybrid working model: 3-4 days remote, 1 day in the office. All necessary equipment for home working will be provided. Shift pattern includes: Week 1: 6:30 AM to 3:00 PM Week … oriented approach to problem-solving and task execution. Skills, Knowledge and Experience: Proficiency in traditional Microsoft Windows Server solutions, including: Active Directory and Group Policy File and Print services Remote Desktop Services PowerShell scripting Fundamental knowledge of TCP/IP networking, VPNs, and network connectivity. Experience administering Microsoft 365 services (Email, OneDrive, Teams, SharePoint). Understanding of IT More ❯

Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background/Skills: Remote Desktop Experience. SQL Knowledge. Excellent Problem Solving and Communication skills. The forefront of technology in the eCommerce, retail, and logistics sectors. With over 20 years of experience under … report writing, you'll help drive issue resolution and continuous improvement. What your day-to-day might look like: • Take ownership as a 2nd Line Technical Support Specialist, delivering remote support that keeps our customers running smoothly. • Be the go-to expert for our 1st Line team - guide, mentor, and elevate their skills while helping resolve escalated issues. • Serve … partnerships. • Participate in workshops and improvement sessions, bringing your ideas to the table to help shape smarter systems and better experiences. What we're looking for: • Solid understanding of remote desktop environments and networking • Confident communicator - comfortable providing remote support and guiding customers through solutions • Experience configuring software on PCs remotely • A problem-solver mindset with a More ❯