1 to 2 of 2 Remote Monitoring and Management Jobs in the Midlands

Our client is seeking a versatile, communication-savvy professional to operate at various depot locations as part of their IT team, providing onsite and remote support and maintenance of software, hardware, and the company intranet. Help deliver a reliable and efficient service for IT users in this engaging role Join … all desktop/server technology into the Azure cloud. This is your chance to be part of an exhilarating transformation, accelerate your learning curve, and contribute to the team's groundbreaking achievements. Role & Skills: - Provide technical support and maintenance of desktop, mobile devices, peripherals, and software to deliver exceptional service … to our client's IT users. - Organise the configuration, delivery, and installation of hardware and software, ensuring users can function efficiently. - Assist in delivering small to medium-sized IT projects involving the company's network infrastructure and desktop estate. - Provide a "customer-first" approach to ticket management, adhering to our more »

Job Title: IT Support Engineer Salary: Up to £30,000 D.O.E Location: Stoke (Newcastle) Benefits: Amazing holidays and Sick Pay Role Overview We are seeking a dedicated IT Support Engineer to provide comprehensive IT support services to our clients and partners. This role involves managing the entire ticket life cycle … acting as the primary point of contact for new and existing tickets, and ensuring timely and effective resolution of support issues. You will work remotely and be required to attend on-site visits, sometimes at short notice, and occasionally outside regular hours. Beyond standard support tasks, you will actively seek … opportunities to enhance service delivery and customer support. Daily Responsibilities: * Serve as the initial point of contact for all incoming tickets, including incidents and requests. * Provide support via telephone, remote assistance, and on-site visits. * Create, manage, and resolve tickets, maintaining detailed documentation of progress and resolutions. * Communicate effectively with more »