2 of 2 Software Support Analyst Jobs in the Midlands

Software Support Analyst - CAD, CAM, CNC Hybrid (3 days on-site near Solihull) £40,000 - £45,000 + benefits Are you a hands-on Software Support Analyst who loves solving complex software problems and helping customers get the best out of powerful design tools? Applause IT are working with an established software company whose products are used by makers, manufacturers and engineers around the world to turn creative 2D and 3D designs into real products. Their software sits at the intersection of design, CAD/CAM, and CNC machining - giving users the power to produce anything from intricate signage to precision-engineered parts. The Opportunity You'll take ownership of … customer software support for a suite of specialist design and manufacturing applications, providing first-class help to users across the UK and overseas. Day to day, you'll: Diagnose and resolve customer issues covering installation, licensing and workflow challenges Provide expert support via email, phone and remote tools Collaborate with the engineering team on bug fixes, testing More ❯

Your role What you'll be doing What We Need Corpay is currently looking to hire a Software Support Analyst on a permanent basis within the UK Product Support division. This position falls under our Epyx line of business and is based in our Meriden office. In this role you will encounter a diverse role that … will require you to become a business expert in everything within the software application. You will provide advice and expert problem solving to our existing and new customers and be their first point of contact for assistance. You will report into the Head of Product Support and regularly collaborate with other teams within the division. How We Work … As a Software Support Analyst you will be expected to work from our Meriden office. Corpay will set you up for success by providing: Assigned workspace in the designated office Company-issued equipment Formal, hands-on training Role Responsibilities Providing support and resolution for both 1st and 2nd line queries, this will include the escalation and More ❯