21 of 21 Remote Support Engineer Jobs in the Midlands

I'm looking for a Technical Support Engineer to join an award-winning Cyber Security solutions business based in Lutterwrth, Leicestershire. Role Purpose: Provide 1st and 2nd line IT support across the UK and US offices, ensuring high system availability and user satisfaction. Support a range of internal infrastructure including servers, networks, cloud platforms, mobile devices … and corporate systems in line with ISO and ITIL standards. Key Responsibilities: Deliver 1st/2nd line support via the internal service desk Assist with 3rd line support and technical projects under supervision Install, configure, and maintain IT hardware, software, and networks Manage service requests and incidents in line with SLAs Liaise with suppliers for IT equipment and … services Contribute to internal knowledge base Participate in on-call rota (extended support hours/weekends) Ensure compliance with internal processes and documentation standards Role Requirements: 3+ years in a similar IT support role Strong knowledge of Windows OS/server platforms, networking, VPNs, and mobile devices Experience with Linux, OS X, virtualisation (e.g., VMware), backup solutions, Azure More ❯

Senior IT Support Engineer, 3rd Line Location: Remote/Walsall, West Midlands Salary: £35,000 - £40,000 + Benefits Our client, a well-established and fast-growing Managed Services Provider (MSP), is looking for an experienced and proactive Senior 3rd Line Engineer to join their expert technical team. This is a fantastic opportunity for a seasoned professional … of clients and technologies across cloud and on-premise environments. As a key senior figure in the team, you’ll not only handle high-level escalations and complex infrastructure support but also provide guidance, mentorship, and oversight to 1st and 2nd Line Engineers. This role is ideal for someone who thrives in a fast-paced MSP setting, enjoys working … with diverse environments, and has a passion for technical leadership. Senior IT Support Engineer - Key Responsibilities: Act as the final escalation point for complex technical issues across server, network, desktop, and cloud systems. Design, implement, and maintain advanced infrastructure solutions for clients, including migrations and upgrades. Support and guide 1st and 2nd Line Engineers, providing mentorship, training More ❯

IT Support Engineer Permanent Salary: £30,000 - £35,000 Fully Remote with frequent travel to sites Please note : A valid driving licence and access to a vehicle are essential. About the Role We're looking for a motivated and skilled IT Support Engineer to join a growing team. In this dynamic, home-based role, you'll … play a key part in supporting an internal IT environment, delivering high-quality technical support, driving IT improvements, and leading small projects. Working within a cloud-first, Microsoft 365-based infrastructure , you'll help ensure the systems are secure, reliable, and user-friendly. This is a great opportunity for someone who thrives on problem-solving, takes pride in excellent … service, and wants to contribute to a business with strong values and a clear mission What You'll Do Provide first and second-line support for users across the business Troubleshoot hardware, software, printers, and connectivity issues Manage support tickets with clarity and professionalism Onboard new users, configure devices, and manage account access Maintain and support laptops More ❯

IT Support Engineer Permanent Salary: £30,000 - £35,000 Fully Remote with frequent travel to sites Please note : A valid driving licence and access to a vehicle are essential. About the Role We're looking for a motivated and skilled IT Support Engineer to join a growing team. In this dynamic, home-based role, you'll … play a key part in supporting an internal IT environment, delivering high-quality technical support, driving IT improvements, and leading small projects. Working within a cloud-first, Microsoft 365-based infrastructure , you'll help ensure the systems are secure, reliable, and user-friendly. This is a great opportunity for someone who thrives on problem-solving, takes pride in excellent … service, and wants to contribute to a business with strong values and a clear mission What You'll Do Provide first and second-line support for users across the business Troubleshoot hardware, software, printers, and connectivity issues Manage support tickets with clarity and professionalism Onboard new users, configure devices, and manage account access Maintain and support laptops More ❯

Desktop Support Engineer - London Salary up to £35,000-40,000 A leading London client seeks a Desktop Support Engineer to handle all IT queries for office visitors, including the Tech Leadership team. The role requires strong communication skills, the ability to work under pressure, and expertise in Intune, AutoPilot, and other MS tools to support … depth expertise in PC hardware setup and configuration. Solid understanding of networking concepts such as LAN, WAN, and VPN. Demonstrated ability to lead small-scale projects related to desktop support for personal computers and peripherals. Strong analytical abilities. Excellent communication skills and professional telephone etiquette. Prior experience on an IT Service Desk. Genuine enthusiasm for information technology and a More ❯

technical solutions for the medical research industry. Our client develops cutting-edge applications used to accelerate breakthroughs in DNA and serious disease research. They’re now seeking an IT Support Engineer to provide exceptional customer and technical support across their internal infrastructure and application landscape. The Role: As an IT Support Engineer, you’ll be … service delivery. This is an excellent opportunity to join a collaborative and passionate IT team working on meaningful technology in the medical field. Responsibilities: Provide outstanding 1st-2nd line support to internal users, resolving a wide range of technical issues Troubleshoot problems across Windows servers, Microsoft Office 365, networking, Active Directory, and occasional Linux machines Monitor and maintain IT … infrastructure, including server performance and patching Perform software builds and rebuilds on PCs and laptops Travel to other UK offices (Cambridge and Chichester) as needed to provide on-site support Patch servers one Sunday every other month (paid overtime or TOIL) Ensure full compliance with data protection regulations and internal policies Maintain documentation and contribute to knowledge base articles More ❯

3rd Line IT Support Engineer - £50k - £55K + £5,460 Car Allowance + 5% Bonus + Benefits Package. Hybrid Working - 4 Days a Week Onsite. North Nottinghamshire, T6/MN/1239372. *Must be Eligible to work in the UK. Leading dynamic manufacturing business requires an experienced 3rd Line IT Support Engineer. The role will suite a … 3rd Line IT Support professional with broad experience covering End User Compute & the ability to troubleshoot Networking Incidents. *This is Business As Usual (BAU) - 3rd Line IT Support role. Role: Provide 3rd Line IT Support for an end user base of (x400 onsite end users & approximately 2,500 UK Wide) - The role sits within a 3rd Line … IT Support team of - x6 3rd Line IT Support Engineers. Main bulk of the role will focus on supporting End User Compute - mainly 3rd Line Remote Desktop Support - with some onsite IT Support for x400 onsite end users. Role will sit in a 3rd Line Support team - dealing with escalated Incidents & Tickets. Managing & resolving 3rd More ❯

Job Role: 3rd Line Support Engineer Job Type: Permanent, Hybrid (2 days WFH) Industry: IT/FMCG Location: Worksop, Nottinghamshire Salary: £45,000 to £55,000 per annum + Car Allowance + Bonus Profile – 3rd Line Support Engineer Our client is a leading figurehead in the UK food sector, with an unparalleled pedigree dating back to … the early 18th century. Job Role – 3rd Line Support Engineer Our client is seeking a highly experienced 3rd Line Technical Support Specialist to join their Technical Services team. Candidates will have a strong background in 3rd line support, focusing on incident and service request management, delivering exceptional service to our business. Duties – 3rd Line Support Engineer • Ensure all operational activity is in line with group Enterprise Architecture principles, polices and guidelines • Provide innovation and advice on the technologies used to support and run company environments. • Carry out upgrades and maintenance to the technologies used to support and run Premier environments in-line with manufacturer's recommendations. • Ability to work across organisational More ❯

and create innovative digital products that make information more accessible and useful, enabling people to achieve more. As a member of our Production Team, and one of our IT Support Engineers, you will work with the wider teams and under the direction of the IT Support Manager to ensure that our software solutions and customers receive excellent technical … support. The IT Support Engineer will act with reliability, maintain strict confidentiality, adhere to all Company policies and procedures and be a champion of the Company Values at all times. Location Headquartered in the North Lincolnshire village of Kirmington, we also have offices in Hull, East Yorkshire and fully support a remote working schedule. Accountabilities You will … play a key role in the following tasks: Progressing service desk tickets independently and collaboratively via our Jira support system Analyse bespoke application issues and provide solutions Learn and configure new features within our application Proactively identifying recurring customer issues and suggesting improvements to the knowledge base Performing routine maintenance tasks on servers to maintain optimal performance Reviewing audit More ❯

Are you passionate about cloud technology and keen to play a hands-on role in supporting modern IT environments? At Apogee, we are looking for a proactive IT Systems Support Engineer to join our dynamic internal IT team. This is a critical role focused on delivering high-quality support across our hybrid infrastructure - spanning both on-premise … one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. Key Responsibilities Install, update, and support end-user applications. Provide technical support for both cloud and on-premise infrastructure, including servers, networks, and applications. Configure new hardware and deploy computer accessories, ensuring operational readiness. … Troubleshoot network faults across LAN, WAN, and WLAN environments. Manage user permissions using Active Directory and Microsoft Entra ID. Support communication platforms such as Microsoft Teams. Participate in system upgrades, migrations, and infrastructure projects. Monitor system performance, identify potential issues, and take proactive measures. Ensure compliance with IT policies, procedures, and security standards. Resolve IT service tickets promptly and More ❯

Role: Senior IT Support Engineer Location: Malvern (Hybrid Working) Salary: Up to £40,000 DOE Looking for that next step in your IT support career? Ready to lead support operations while also getting involved in exciting, hands-on project work? We’re working with a long-standing client, a well-established UK business with a reputation … for treating its staff like family, to help them find a Senior IT Support Engineer to join their team. You’ll be based in Malvern, working directly with the IT Manager in a small, supportive team where your voice and ideas will be heard. This role is a brilliant fit for someone currently working in 2nd/3rd … Line Support or on a Service Desk, who’s hungry for more ownership, project exposure, and the opportunity to shape IT from the inside out. The Role: This isn’t just another support job. It’s a chance to step into a senior role, leading the day-to-day support function while helping complete and maintain a More ❯

Technical Solutions Engineer/IT Support Engineer The COMPANY With over 20 years of experience our Client are pioneers in AI-powered digital pathology software and services. They are the acknowledged global leaders in supplying this specialist software to the life sciences sector, allowing them to analyse and interpret slide images. The ROLE Due to an internal … promotion they now require a Technical Solutions Engineer/IT Support Engineer to join their team. Working from home the Technical Solutions Engineer will be responsible for configuring and installing my Clients software for their customers. Working from home the Technical Solutions Engineer will; Handle software-related requests Analyse software related issues and propose solutions … issues Manage software and database migrations Advise customers on hardware and software configurations and implementation Develop customer relationships through professional and dependable interactions The PERSON The right Technical Solutions Engineer/IT Support Engineer candidate will be an intelligent and dynamic individual who wants to develop their career further within this progressive organisation; Experience as an IT More ❯

motivated individuals who want to make a positive change and a lasting impact on the tech world. Position Summary: We are seeking a detail-oriented and customer-focused L2 Support Engineer with a strong grasp of REST APIs an intermediate understanding of Linux operating systems/core functionality and ideally foundational skills in OpenStack and Kubernetes. The ideal … candidate will be adept at troubleshooting, managing incoming support queries, and delivering exceptional customer service and communication whilst being documentation-minded and solution-focused. Key Responsibilities: Customer Support/Experience: Provide timely and effective technical support through various channels (email, phone, chat), ensuring excellent communication with both internal and external stakeholders with a focus on quality of … experience. OpenStack & Kubernetes: Support and troubleshoot basic issues related to OpenStack and Kubernetes deployments, working collaboratively with engineering teams as needed. REST APIs: Assist customers in understanding, integrating, and troubleshooting REST API calls and interactions as well as utilising API commands to facilitate support operations. Issue Diagnosis: Analyse log files, script outputs, and command-line feedback to identify More ❯

Off Site Support Engineer (SC Cleared) 6 Week Contract Remote Worker £500-£550p/d via Umbrella The successful candidate will hold SC Clearance Role Description: Delivery of Terminal Services project - Remote work, but needs to be UK based. This role involves basic engineering practice and knowledge of basic networking to connect switches, apply basic configuration, and perform … a ping test. The successful candidate will: Provide hands-on support as part of infrastructure and system rollouts Liaise with on-site contacts to ensure smooth operation and communication Use provided laptop to follow scripted configuration steps Execute documented procedures with precision to apply configuration changes Maintain logs of changes made and any unexpected issues encountered Perform basic connectivity … diagnostics Bring foundational Wintel infrastructure knowledge Exposure to Windows Server environments (2012/2016/2019) Familiarity with Active Directory, DNS/DHCP, Group Policy, and standard Windows tools Support ongoing infrastructure improvement initiatives Provide feedback to engineering leads on process efficiency and documentation clarity Contribute to knowledge base by documenting lessons learned on site More ❯

Technical Support Engineer Staffordshire Job Title: Technical Support Engineer Location: Staffordshire Pay rate: From £26,000 per annum (DOE) Schedule: Monday to Friday, Full Time (Hybrid working available) Priority Recruitment are excited to present a fantastic opportunity for a Technical Support Engineer to join a growing UK business based in Staffordshire. This is a … brilliant chance to step into a hands-on IT support role with a company that blends professionalism with purpose. You'll play a key role in keeping the systems and networks running smoothly, ensuring the wider team is set up for success. Its perfect for someone passionate about tech, whos looking to make a real impact in a business … issues Troubleshoot hardware, software, and network faults Work closely with an external IT partner for more complex problems Manage IT inventory and maintain all systems and equipment across teams Support GDPR compliance and assist with Cyber Essentials accreditations Contribute to system/process improvements and identify new tech solutions Liaise with suppliers and support automation/CRM projects More ❯

Network Support Engineer ***SC CLEARANCE REQUIRED*** Salary: up to £65,000 Location: Birmingham Hybrid Here at Khuda technology were on the lookout for a Network Engineer with experiencein Palo Alto and Azure to join an international MSP. The role focuses on network security and cloud infrastructure, with hands-on work designing, implementing, and managing secure, scalable solutions. … Alto solutions. Proficiency in Terraform, Ansible, or PowerShell for automation. Knowledge of ADFS, SAML/SSO, and cloud-native security tools. Certifications: PCNSE (Palo Alto Networks Certified Network Security Engineer) PCCSE (Prisma Certified Cloud Security Engineer) If you're passionate about network security and cloud technology, we'd love to hear from you, apply today More ❯

Technical Solutions Engineer The COMPANY With over 20 years of experience our Client are pioneers in AI-powered digital pathology software and services. They are the acknowledged global leaders in supplying this specialist software to the life sciences sector, allowing them to analyse and interpret slide images. The ROLE Due to an internal promotion they now require a Technical … Solutions Engineer to join their team. Working from home the Technical Solutions Engineer will be responsible for configuring and installing my Clients software for their customers. Working from home the Technical Solutions Engineer will; Handle software-related requests Analyse software related issues and propose solutions Troubleshoot software Identify root causes of software problems Conduct software testing and … issues Manage software and database migrations Advise customers on hardware and software configurations and implementation Develop customer relationships through professional and dependable interactions The PERSON The right Technical Solutions Engineer candidate will be an intelligent and dynamic individual who wants to develop their career further within this progressive organisation; Experience as an IT engineer, Technical Solutions Engineer More ❯

Job Title: Junior Cloud Support Engineer Location: Mansfield Salary: Up to £30,000 per annum Employment Type: Full-time, Permanent Right to Work: Applicants must have full UK work rights (we are unable to offer visa sponsorship) About the Role: We are looking for a proactive and technically-minded Junior Cloud Support Engineer to join our … growing team. This is a fantastic opportunity for someone with solid first-line support experience and some exposure to second-line support to develop their skills further in cloud technologies, specifically within the AWS ecosystem. Company Overview: Crypto for On and Off Fiat exchanges of funds (a payment gateway) - converts normal currency into crypto, and then back again … so people can use their crypto to buy things from various different websites. Key Responsibilities: Provide first-line support to users, triaging and resolving basic technical issues. Assist with second-line support tasks, escalating complex issues where necessary. Monitor cloud infrastructure and respond to alerts. Work closely with senior engineers to support and maintain AWS environments. Document More ❯

Project Support Engineer - Armoured Vehicles Job Title: Project Support Engineer - Armoured Vehicles Job Reports To: Chief Engineer Department : Composite Armour Systems (CAS) L ocation: Coventry, UK Core Hours: 08:00-16:35 (Mon - Thu) 08:00-15:10 (Fri) Vacancy Type: Permanent, full time and based on-site.Potential hybrid working but subject to operational needs. … develop your engineering career while contributing to real-world defence projects? At NP Aerospace, our armour and vehicle systems protect lives globally - and we're looking for a Project Support Engineer to help make it happen. This is a great opportunity for an early-career engineer to gain hands-on experience across product development, testing, and technical … project delivery. You'll work closely with experienced engineers on fast-paced, complex programmes that directly support military and security operations. If you're technically curious, practical in your approach, and want to grow in a role that matters - we want to hear from you. What you'll be doing Supporting engineers with day-to-day delivery of projects More ❯

This manufacturer of automated laser gauging and measurement systems wishes to appoint a support engineer to provide technical support, ppm and break-fix and commissioning to their manufacturing client base. Full product training is offered. N.B.The role involves approximately 60% short duration travel (5/6 days) to mostly Western Europe customers. Significant time off in lieu … . The typical development pathway within the role is to train you to become a SPECIALIST in at least one of their major products. If you are a resourceful engineer who enjoys working in a customer facing role please apply. More ❯

Job Title: Network Support Engineer Location: Birmingham - Hybrid Job Type: Contract (Inside IR35) - 9-12 months Rate: £(Apply online only) p/day Minimum 2 days per week in-office; occasional 3-4 days with prior agreement for project delivery if required. Summary: We are looking for a technically skilled and dependable Network Support Engineer to … join our team, providing strong 2nd line support and helping to deliver critical infrastructure projects in collaboration with project managers and on-site teams. Key Responsibilities: Provide 2nd line network support , troubleshooting incidents, changes, and service requests across LAN/WAN infrastructure. Collaborate with project managers to plan, coordinate, and execute infrastructure projects, including LAN refreshes, UPS replacements … and smart PDU deployments. Deliver structured remote support by guiding on-site engineers step-by-step through implementation tasks, ensuring accuracy and adherence to technical standards. Take ownership of assigned project deliverables , ensuring timelines, quality, and documentation requirements are met. Perform hands-on configuration and troubleshooting of switches, routers, PDUs, and OOB devices as required. Document changes and configurations More ❯