2 of 2 Remote Support Technician Jobs in the Midlands

We're on the lookout for a driven and customer-focused 2nd Line Software Support Technician who thrives on solving real-world business problems through smart, technical solutions. In this role, you won't just be fixing issues - you'll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our … and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 2nd Line Software Application Support Technician Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter £28,000 - £32,000 DOE … working environment. If that sounds good to you, then we'd love to hear from you. The Opportunity: We're looking for a proactive and passionate 2nd Line Software Support Technician to join our dynamic support team. In this customer-facing role, you'll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver More ❯

About us: Flex IT is a growing and customer-focused IT services provider, committed to delivering high-quality technical support and infrastructure solutions. With a passion for service and innovation, we support a wide range of clients across sectors and are looking for an enthusiastic IT apprentice to join our team. Overview: We are now looking for an … eager candidate to join us as an IT Helpdesk Support Technician apprentice. This hands-on role will offer practical experience across core areas of IT support, including service ticket handling, hardware setup, user support and on-site assistance. You’ll work alongside experienced professionals and receive full training while gaining a recognised qualification. Responsibilities: Respond to … customer support requests in line with SLAs Answer phones using standard procedures and provide first-line technical support Perform daily backup checks and escalate issues where necessary Configure and install IT hardware (PCs, laptops, printers, routers, etc.) Keep customers informed on progress through the ticketing system Work to resolve tickets promptly or escalate to 2nd line support More ❯