3 of 3 Remote Ticket Management Jobs in the Midlands

API commands to facilitate support operations. Issue Diagnosis: Analyse log files, script outputs, and command-line feedback to identify and resolve technical issues across various operating systems and tools. Ticket Management: Handle support requests effectively, adhering to workflows and processes to ensure high quality and responsive issue resolution. Documentation: Develop and maintain Internal support documentation, including troubleshooting guides … for thorough documentation. Nice to Have: Programming & Scripting: Basic Bash scripting, Python, or Golang knowledge. Familiarity with Typescript (Next.js, Tailwind frameworks). Entry-level experience with OpenStack and Kubernetes management is a nice to have. Tool Experience: Knowledge of monitoring tools and ELK stack (Prometheus, Elasticsearch). Experience with Nova hypervisor, Postman, Rundeck, or Netbox. Industry Knowledge: Exposure to More ❯

API commands to facilitate support operations. Issue Diagnosis: Analyse log files, script outputs, and command-line feedback to identify and resolve technical issues across various operating systems and tools. Ticket Management: Handle support requests effectively, adhering to workflows and processes to ensure high quality and responsive issue resolution. Documentation: Develop and maintain Internal support documentation, including troubleshooting guides More ❯

Maintain up-to-date documentation after project completions or changes. Issue Escalation: Communicate technical issues to relevant stakeholders. Stakeholder Engagement: Align IT solutions with business requirements through effective collaboration. Ticket Management: Monitor and resolve Jira tickets promptly. Skills Required: Minimum 3 years in IT development. Proficient in C#, JavaScript, jQuery, and Visual Basic. Strong understanding of HTML5, CSS3 … and IIS. Experience with SQL and SQL Server Management Studio. Familiarity with Visual Studio and Azure DevOps. Excellent communication skills and attention to detail. Why Join Us? Enjoy a flexible workplace with hybrid working options! Benefit from a generous holiday allowance of 27 days plus bank holidays. Access to health cash plans and virtual GP services. Participate in staff More ❯