UX Researcher
West Midlands, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Halfords Group PLC
with UX/UI Designers, Product Managers, and other stakeholders to deliver actionable insights that drive customer-centric solutions. Conduct user research activities, including usability testing, customer interviews, surveys, and journey mapping, to identify pain points and opportunities. Lead discovery research for high-impact projects, ensuring research findings … product decisions. Benchmark key customer journeys against competitors using established UX KPIs to identify improvement areas. Oversee and optimise the use of the user testing platform, ensuring high-quality research outputs and increased efficiency. Maintain and enhance research methodologies, ensuring best practices are followed to provide reliable and scalable … as a UX Researcher or similar role, with a strong portfolio showcasing research projects and methodologies. Expertise in qualitative and quantitative research methods, including usability testing, surveys, ethnographic studies, and A/B testing. Proficiency in research tools such as UserZoom, UserTesting, Content Square, Google Analytics, or similar. More ❯
Employment Type: Permanent
Salary: GBP Annual
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