2 of 2 Citrix Jobs in Midlothian

should have a knowledge and understanding of the following key software and hardware:Microsoft Windows 10, Microsoft Office/O365, Teams, AD, ServiceNow, Network, Citrix, Zoom and Skype for BusinessMacBook OS: Up to 3 generations and OS. JAMF, In-Tune and iOS devicesExcellent troubleshooting & strong customer service skillsDemonstrable experience ...

perform hardware break-fix activities on desktops, laptops and peripherals, support Dell laptop environments, manage incidents through ServiceNow or similar ticketing tools, and maintain Citrix and Windows 11 environments. The position also involves supporting bank branch infrastructure, including thin clients, network connectivity, chip-and-pin devices, voucher readers … Manage and support Dell laptops, ensuring certification standards are met. Utilise ServiceNow or similar platforms for logging and updating support calls. Support and maintain Citrix environments Knowledge of Win 11 Deliver excellent customer service, addressing user issues promptly and professionally. Understand and support the setup of bank branches, including ...